How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORETriple O Heating, Cooling, Electrical & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,392 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Triple O Heating, Cooling, Electrical & Plumbing for 8 kinds of job.
Triple O Heating, Cooling, Electrical & Plumbing for heating system repair
Clear ✕All 103 Google reviews tagged “Heating system repair” · showing 80
On the day of appointment appreciated getting Photo of the tech and what time I could expect him.he was punctual and very knowledgeable about my products. It was a pleasure doing business with your company. Thank you!
Jake is great to work with. Seems like a skilled tradesperson who takes great pride in his work. He did the repairs he was scheduled to do. We discussed another item I was concerned about. He spent a reasonable amount of time diagnosing and checking the other concern. I would have service my systems in the future.
Had a great experience! Triple-O showed up in the nick of time and took care of my client's HVAC just before closing ensuring a smooth transaction for all. Highly recommend to all!
Very happy and thankful for the service they provided. We were out of town and my younger adult daughter came home from work to find our bathroom baseboard heating element had been leaking all day. Joel came out quickly even though it was getting close to the end of his work day. They drained and shut the downstairs…
Had no heat this morning, called OOO and had a technician here within an hour! Kyle was very polite and knowledgeable and did a fantastic job, quickly! Highly recommend OOO And Kyle !!!
Always been able to count on A-1 service from Triple 0, anytime, day or night.
Ethan was very efficient, explained everything. Very happy with his work . Thank you.
Replaced hot water tank, fast, efficient and friendly! Made repairs to furnace, great service.
Technician Kyle arrived on time, and I was immediately impressed with his professionalism, knowledge, and expertise. He accurately assessed the situation and talked over the available options. Once I decided on which course of action to pursue, Kyle and Nick - the second technician - began work as a team and…
Julius was very friendly and professional. Great knowledge 👏
Woke up to no heat today, that sucked! Called up Triple0 and they sent Kyle. Kyle was great, professional and gave me some advice, that I asked for, in a separate electrical situation. He also figured out, what we believe, the root cause of the problem was fairly quickly. Things are back on and running. Honestly,…
When the technician arrived he was very courteous. Answered all questions that I ask about my problems and future things I might need to be done.
I was without heat on a Friday night. I called Triple O and they were at my house soon after I contacted them. Excellent service! Kyle was very knowledgeable and friendly. Fixed my boiler, explained everything he did and it runs better than ever! I highly recommend Triple O and won't hesitate to call on them again.
Great experience Kyle and Mike were very friendly and answered any questions I had
Nice guy, very knowledgeable. Fellow vet 👍
My furnace had stopped igniting and therefore wasn't heating the house. I called Triple O and they had a guy out later that afternoon. Repaired the igniter, but noted that when it kicked on, there was a large flame coming out of the furnace on ignition (possibly due to a lot of carbon buildup). Options were to take…
Nick was excellent! He was very knowledgeable and professional. Thank you!!
Julius Mizro came to my home to troubleshoot why my condenser fan wouldn't turn. Within minutes he determined the motor wasn't seized, the capacitor for the starter had failed, he had the part and replaced it and got my AC system back to operating order. Julius was professional and efficient. Thank you Triple 0…
We first used Triple OOO to replace our furnace and add A/C over a decade ago. They installed a single room ductless heater/A/C in our addition. We have always had Triple OOO for service. They have always been professional, on time, and done a great job. Definitely recommend them.
We are so thankful we chose Triple-O! They are incredible! Fast to respond, reasonable & the techs are kind & knowledgable! They are the only ones we will choose!
Our service technician was on point to was what wrong with the furnace and fixed this issue... I highly recommend this company to friends and family members and also want to thank them for their support and help
Quick turnaround, great workmanship, knowledgeable and friendly.
This is the second time we’ve had Kyle out to our home and he does a fantastic job! He’s very knowledgeable with what he does. He’s efficient, explains everything so we understand, makes sure everything works before leaving and gives us solid tips and advice. I will only recommend he comes out for any furnace work…
Very professional, techs were very polite, Cleaned ever thing up when finished! Explained the total repair. Would recommend this company to everyone.
Fantastic service technician thank you !
AJ was here in a very timely manner and helped us find the problem with our furnace. He explained our options thoroughly and answered our questions easily. Recommended company
Have had an issue with a Rheem Combi-Boiler since installation. Have worked with Triple-O to try to resolve the issue, resulting in a warranty replacement from Rheem. Replacement unit was certified by Chadd, and configuration was completed. New unit functions as it should. Very happy with Chadd as he is friendly…
Amazing response time, thorough, polite, and we will be calling them for any future furnace work.
Shane DeHaven replaced our hot water tank and did a great job and was very professional. We have been very please with service and workmanship when you installed our AC unit also. My brother-in-law Joe Siragusa recommended your company and knows the owner.
It was a job well done. They arrived on time, explained what they needed to do in preparing my furnace for winter use and later reviewed the work they did with me. I was happy with the work they did.
Chadd was great! Friendly and professional, he represented Triple O at its highest level . Can not say enough about the quality of his workmanship . Top notch!! Another Great Job preformed by the Triple O team!!
Josh did well!
Technician was professional and answered all of my questions...was on time and fixed my issue and also signed up for the triple o program...feel like I'm in great hands with Triple-O...highly recommend them
Chadd was extremely helpful, informative and friendly.
The tech was quick and knew what the issue was right away and noticed another issue that he was going to look into further.
Timely, professional and helpful! Highly recommended
Everyone I spoke to was pleasant and informed. The furnace quit late Friday afternoon in Dec. A tech was dispatched within an hour who found the part needed for a 1980 furnace was nowhere to be found. I told him I’d like to order a new furnace asap. The office sent an estimate for (3) models; I chose (1) and it…
Chadd was very friendly and knowledgeable. Our heat was back on very quickly.
Great Service!
TLDR: Short story, amazing company with a heart, led by Bob Falkowski on our job completed the work at the quoted rate even though extra labor was required to get the job done right. Could not recommend Triple O, or Bob's leadership, more. If you need anything related HVAC, plumbing or electrical work I would…
CHADD Came when he said he would, fixed it in a timely fashion and didn't try to do anything unnecessary. Totally recommend 👌
Triple OOO is an excellent company. Dependable, prompt, professional and very fair priced. I highly recommend them.
Luke W came out today to repair my 20 something old furnace that I really need to run a few more years when he left it was up and running great Thank you I really appreciate it Jeff K
Brandon did a great job. Very pleasant to work with. I would have Him work again on my furnace .
Called Triple O after another HVAC company was quoting a 2 week wait list before being able to diagnose my furnace not starting. Triple O were able to send someone out the next day. Cole was able to quickly diagnose and fix my issue while explaining in detail what went wrong and how I can check myself for this issue…
great customer service,quick estimate! would highly recommend!
Our furnace quit working on Sunday.When we called 1st thing Monday morning, Triple O responded with a service man within 2 hours. Sean was very very helpful and arranged to have the needed part next day aired in. We are quite happy with the service and will continue to deal with Triple O. Thanks for the good work and heat.
Helpful, knowledgeable, respectful. Robert was very professional and respectful. He informed me of the installation process at every step. He cleaned up afterwards.
Sean came to fix my furnace in a timely manner. He was super professional and explained everything, and answered the tons of questions that I had. Super impressed by Sean!! Very reasonably priced and happy with the service. I feel at ease knowing that I found such a great and honest company to help with my HVAC needs!! Highly recommend
Justin came to repair my dysfunctional furnace. He was extremely polite and friendly. He made me feel at ease. He got my furnace back on track and made some recommendations for maintenance. I was impressed with his customer service. I’d be happy to have him back. He is a wonderful representative of the company!
Luke and Jeremy are Gr8 guys and they were very thoughtful with helping me understand the problem at hand and went in to depth with an explanation that made it easy for me to understand.. All of this with a departing TU and give us a call if anything occurs after they left is a nice quality service with a smile…
Had a tuneup done on my AC and it’s been working great for a few years now! Great company! Great service! A+++++
Triple O is the gold standard in customer service. From the top down they treat people the way they should be treated. If you don't believe me keep scrolling and read the rest of the reviews. Go Bills!
Very understanding, as well as cooperative with the awkward layout of the house.
Bought a propane furnace around 9 years ago and have had them maintain service and repair. Am happy this far with them this far.. Recommended giving them a try if you have not. And see for yourself.
The guy that came was very nice and professional. Thank you!!
The experience has been exceptional from office staff to technicians. I am recommending them to my family and friends. Thank you to Brandon, AJ & Anthony. Great job guys! I will be using you on another project soon.
Anthony was punctual, and took the time to go over everything he did to repair my boiler. He even took pictures to show me what the issue was.
Thank you Triple O for the quick and efficient response to me calling in with a boiler down... Jared was very efficient and professional. He went above and beyond to keep in contact with me every step of the way. That was a great help with me not being on location at the time and im grateful he also called me at…
Helpful and informative.
Charged. too much for the service.Charged a diagnostic fee of 139.00 and didn't fix the furnace.Wanted 1100.00 to fix when the only problem was a obstruction in the inlet pipe.
They did a great job
I highly recommend Triple-0 for any services that you need. They were very professional and were quick to put a new furnace in for me with it being so cold. Thank you Mike, Pat, AJ, and Kyler. You guys did a great job ! Luke you should be Bergen proud !!
My furnace stop working. The tech came and thoroughly checked everything and reset things and got it running. He explained what he did and what was wrong. Very respectful and informative. Thank you I will be using them in the future.
Jared did a great job found the problem in no time very knowledgeable and polite he even found a problem i didn't know i had and fixed it . Great job and a great business Luke
Luke was very respectful and professional. He seemed very knowledgeable and fluent of his trade, I knew I could fully trust his expertise. He did a great job repairing our furnace and he was very kind to our kids so that's a huge bonus! A+++ Would highly recommend!
We had a great experience from the very first phone call, scheduling the estimate to the service. We got next day service for our boiler, they had to come out multiple times which we weren’t charged any extra for. Luke and Shawn (Sean?) were amazing! Our system threw them for a bit of a loop but they were able to…
Fixed heating system
Excellent service. Will definitely call again in the future. Great communication as well.
Great customer service starting right when I called for an appointment. Service team was on time, concerned about safety, courteous, and got the job done well. They also were patient with me when I asked a lot of questions.
Jake came to our house and replaced a sensor and cleaned the area.He did an awesome job and was very friendly & professional while helping us out..
Out of transparency my first review was 4/5 stars. The service guys were great in explaining out options and during install very helpful and professional. There was a little issue with communication for scheduling the instal but when I posted the review the marketing person reached out and was super kind, listened…
We called Triple 0 for issues with our furnace, Brandon Dutton was our technician and he was absolutely Amazing , very knowledgeable and told us we'd have to replace our 21 year furnace soon. Couldn't ask for a better company to deal With .
Quick response, very thorough, and HONEST. Followed all Covid guidelines, felt very safe.
Both Luke and sean have been exemplary technicians even though have spent 300.00 so far now a heat exchanger ugh met Luke (owner) at geck supply (I was Santa looking counter guy ) you were a genuine good guy and seemed very sincere so that's why I have chosen your company.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 105 | $124–$818 |
| Heating system repair | 103 | $161–$834 |
| HVAC system maintenance | 97 | $27–$251 |
| Heating system maintenance | 83 | $37–$278 |
| A/C system maintenance | 61 | $27–$483 |
| Heating system installation | 54 | — |
| Install AC | 48 | — |
| A/C system repair | 42 | $246–$998 |
