Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Triple O Heating, Cooling, Electrical & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Triple O Heating, Cooling, Electrical & Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,392 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Triple O Heating, Cooling, Electrical & Plumbing is better than 92% of plumbers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Triple O Heating, Cooling, Electrical & Plumbing is better than 93% of plumbers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Triple O Heating, Cooling, Electrical & Plumbing is better than 89% of plumbers.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Triple O Heating, Cooling, Electrical & Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Triple O Heating, Cooling, Electrical & Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Triple O Heating, Cooling, Electrical & Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Triple O Heating, Cooling, Electrical & Plumbing for 8 kinds of job.

Triple O Heating, Cooling, Electrical & Plumbing for thermostat repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Thermostat repair”

Caroline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Technician was very professional. Good information and he was dog friendly

Heating system maintenance
Hat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always been able to count on A-1 service from Triple 0, anytime, day or night.

Paid $300–400Not sureHeating system repairThermostat repairService not listed
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Our service technician was on point to was what wrong with the furnace and fixed this issue... I highly recommend this company to friends and family members and also want to thank them for their support and help

Heating system repairThermostat repairHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Repair a house generator that hadn’t run in years

Install ACInstall thermostatThermostat repair+ Professionalism
Barbara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Nice job guys ! Great and very informative,AJ went over the new system and the thermostat.Everyone answered all my questions .I'm not kidding these guys were cool .and now it's not cool in my house anymore!! thank you so much!!

Install ACHeating system installationInstall thermostat+ Responsiveness+ Professionalism+ Value
CoryLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Triple O is the gold standard in customer service. From the top down they treat people the way they should be treated. If you don't believe me keep scrolling and read the rest of the reviews. Go Bills!

General repairsHeating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Anthony, was a class act. Very knowledgeable and personable. He worked efficiently and made it a point to show me exactly what he did and how to use the new thermostat. Triple O has a great technician in Anthony.

HVAC system maintenanceThermostat repair+ Responsiveness+ Punctuality+ Quality
Sue9 months ago★★★★★

Rating only, no written review.

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $100–200Great priceInstall thermostatThermostat repairHeating system maintenance

Price

$340-27% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 61%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair105$124–$818
Heating system repair103$161–$834
HVAC system maintenance97$27–$251
Heating system maintenance83$37–$278
A/C system maintenance61$27–$483
Heating system installation54—
Install AC48—
A/C system repair42$246–$998

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