iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%58+4.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 10 deck staining servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★302 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate TriPoint Decks 4.9 out of 5 based on 302 reviews, with the owner responding to 64 percent of them. Customers frequently praise the company for its punctuality, transparent communication, and efficient construction of decks, porches, and staircases. While most describe the process as professional and the pricing as reasonable, a few low-star reviews cite issues with unresponsive estimate follow-ups, service area limitations, and unexpected cost changes during the project.
Google rating: 4.9 out of 5 from 302 reviews (97% five-star).
Reviews on this page: 302 Google reviews (292 with written comments, 75 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 26, 2026.
Service: Deck Staining Service serving Raleigh, North Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other deck staining services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
TriPoint DecksDeck Staining Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TriPoint Decks: 91/100 on this factor. Category median: 94.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TriPoint Decks: 87/100 on this factor. Category median: 95.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TriPoint Decks: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TriPoint Decks: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TriPoint Decks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TriPoint Decks: 58/100 on this factor. Category median: 97.C
58
Bar = this company · dark tick = category median.
Star ratings
302 Google reviews we collected
4.9of 5
5 stars29497%
4 stars10%
3 stars10%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 292 written reviews
98%praise
Praise78198%
Complaints142%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15720%
Would recommend15720%
Quality & results14919%
Staff & attitude14018%
Communication8811%
Price & value8010%
Honesty & trust243%
What customers talk about
We read 292 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was grateful to be able to minimize the disruption and get to enjoying our backyard so fast!”
“I highly recommend them and would use them again for sure!”
“We are very glad we chose them for our project, and cannot recommend working with them highly enough.”
“The speed, attention to detail, and professionalism through the process was unbeatable.”
“Absolutely unacceptable and terrible that someone can't just say "we are sorry, we will try better in the future" but instead try and make it seem as…”
“John and his team were professional, prompt, respectful and committed to us feeling comfortable and informed the whole.”
“Our communication with the owner John , project manager Adrian , Clarissa , Michaela, Taylor , and others was great.”
“They built a new deck and three season room for us ahead of schedule, at a great price point, and provided a fantastic level of service.”
“They were prompt, courteous and efficient, no excuses or hidden fees.”
“If you’re looking for a reliable, skilled, and customer-focused company for your new deck or porch, we highly recommend TriPoint Decks.”
People customers mention
John70 reviews
Roberto23 reviews
Taylor16 reviews
Trex14 reviews
Cary12 reviews
Woodhouse10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TriPoint Decks for 8 kinds of job. Pick one to see what they paid and said.
Chase7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 hours ago★★★★★
We could not be happier with our new deck. John and the TriPoint team were exceptional to work with. The speed, attention to detail, and professionalism through the process was unbeatable. Their work has totally transformed the back of our house and we cannot wait to use it for many years to come.
Edward4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Restored our back porch’s and deck. Multiple stair cases and under deck storage. They were professional and efficient. Very transparent contracting process. I highly recommend!
PennyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Our experience with TriPoint decks has been exceptional. We are extremely pleased with our new deck - it was a game changer! Our communication with the owner John , project manager Adrian , Clarissa , Michaela, Taylor , and others was great. The team and John himself came each day to check on the progress and give…
JamieLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
We used Tripoint decks for a screened-in porch and composite deck, and we were absolutely thrilled with the end result as well as the building process!
The entire structure was completed in 5 days, which was incredible to watch. I was grateful to be able to minimize the disruption and get to enjoying our backyard…
Taylor2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had an outstanding experience working with TriPoint Decks Team on our new deck 'replacement & expansion' project. From feasibility to turnover, the TriPoint Decls team demonstrated strong project execution, outstanding communication, deep expertise, and high-quality craftsmanship.
The entire process was…
Noelle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We loved working with TriPoint Decks! They built a new deck and three season room for us ahead of schedule, at a great price point, and provided a fantastic level of service. They were on top of all communications including their timeline and any needs on our end. We also loved working with the owner John…
We could not be happier with our new deck. John and the TriPoint team were exceptional to work with. The speed, attention to detail, and professionalism through the process was unbeatable. Their work has totally transformed the back of our house and we cannot wait to use it for many years to come.
Response from the owner · 21 hours ago
Hey Chase! Your porch turned out amazing! Came up pretty quick too! Let us know if there’s anything else we can help you with and hope you enjoy your porch for the fall.
Edward Moushikhian4 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Restored our back porch’s and deck. Multiple stair cases and under deck storage. They were professional and efficient. Very transparent contracting process. I highly recommend!
Penny BeelerLocal Guide · 16 reviewsiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Our experience with TriPoint decks has been exceptional. We are extremely pleased with our new deck - it was a game changer! Our communication with the owner John , project manager Adrian , Clarissa , Michaela, Taylor , and others was great. The team and John himself came each day to check on the progress and give us updates on how things were coming along and when we could expect it all to be finished. The crew did a great job of clearing up each day and we are beyond pleased with the finished results. We highly recommend Tri Point decks. Their quality , communication , craftsmanship went above and beyond our expectations.
Response from the owner · a week ago
Hey Penny- Thanks so much for your kind words! We are so happy we could complete your composite deck in a timely manner. Our crew is definitely the dream team! Please let us know if there's anything else can do for you and enjoy your deck for the colder season ahead!
Jamie HunterLocal Guide · 25 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
We used Tripoint decks for a screened-in porch and composite deck, and we were absolutely thrilled with the end result as well as the building process!
The entire structure was completed in 5 days, which was incredible to watch. I was grateful to be able to minimize the disruption and get to enjoying our backyard so fast! John and his team were professional, prompt, respectful and committed to us feeling comfortable and informed the whole. time. I highly recommend them and would use them again for sure!
Services: Composite decks, Deck design, Deck installation, Porch construction
Response from the owner · 2 weeks ago
Hey Jamie! Thank you guys so much for your kind words! We always strive to make the process as seamless and easy as possible. Hope you enjoy your screened porch as we get into the fall season!
Jeff Bischler1 reviewiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
We could not be happier with the work TriPoint Decks did for us. From start to finish, their team kept us informed every step of the way, providing regular updates and making sure we always knew the status of the project.
Our old rotted deck spanned the entire back of our house, and the TriPoint team was able to tear it down and rebuild a beautiful new Trex deck, screened in porch floor and railing in just one week. The quality of the workmanship is exceptional, and the finished product looks absolutely amazing.
Since the project was completed, we've received countless compliments from friends, family, and neighbors about how beautiful the new deck looks. We completely agree. The attention to detail, professionalism, and efficiency of the TriPoint team exceeded our expectations.
I would highly recommend TriPoint Decks to anyone considering a new deck, a deck tear-down and replacement, or the addition of a porch. You simply cannot go wrong entrusting your project to the TriPoint team. Their craftsmanship, communication, and commitment to customer satisfaction are second to none.
Response from the owner · a month ago
Hey Jeff! Thank you so much for choosing us to build your new deck and upgrade your porch! Customers like you and Wendy make what we do so important. We hope you love your new deck and porch and continue to enjoy it for many seasons to come!
Chris Hvezda9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Working with TriPoint was an exceptional experience! My husband and I recently purchased our forever home and were looking to add a screen porch with an attached deck. John and Taylor were the absolute best at listening to what we wanted, asking questions and providing options, and Michaele made the permit process seamless! The entire team was on time, on target! Clarissa, Mia, Adrien and Hugo’s crew took care of us from day one, checking on us at the end of every day, informing us of the next day’s plan and answering any questions we had. They respected out property as if it was their own. They truly care about doing a great job. The finished product turned out to be even more fabulous than we could have imagined. Trex is beautiful and low maintenance, just what we were looking for! TriPoint made the process simple and created a gorgeous space that we will live in year-round! We are beyond!
Quality craftsmanship and white glove customer care. 5 HUGE stars! Thank you to the whole TriPoint team!!
Response from the owner · a month ago
Hey Chris! You and Frank were a pleasure to work we are so happy we could complete your screen porch and Deck and make the process seamless for you guys! Thanks again!
Taylor Carey2 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
We had an outstanding experience working with TriPoint Decks Team on our new deck 'replacement & expansion' project. From feasibility to turnover, the TriPoint Decls team demonstrated strong project execution, outstanding communication, deep expertise, and high-quality craftsmanship.
The entire process was organized, professional, and exceptionally managed. Our family always knew what was happening, what was coming next, and who to contact with questions. The finished decks looks fantastic, and the quality of the work exceeded our expectations.
We are extremely grateful to the entire TriPoint Decks team and would highly recommend them to anyone considering a deck project in town.
Response from the owner · 2 months ago
Hey Taylor!! Truly a joy to work with. We hope you enjoy your deck for many years to come!
Noelle Costanzo2 reviewsiTotal number of Google reviews Noelle has written across all businesses on Google Maps, not just this one.
We loved working with TriPoint Decks! They built a new deck and three season room for us ahead of schedule, at a great price point, and provided a fantastic level of service. They were on top of all communications including their timeline and any needs on our end. We also loved working with the owner John Woodhouse and appreciate how he'd share his opinion when asked. We couldn't be happier with the finished product and highly recommend TriPoint Decks!
Response from the owner · 2 months ago
Hey Noelle- We are so happy to hear you're loving the bug-proof three-season room and deck! It was a pleasure working with you guys and hope you continue to love your porch as the weather cools down.
Graham Wilson1 reviewiTotal number of Google reviews Graham has written across all businesses on Google Maps, not just this one.
We were extremely pleased throughout the project. They were ready to start almost immediately, did a great job of explaining the process. It was obvious the construction team knew what they were doing. Finished product looks great, and was complete in a short amount of time. Very happy to recommend their services.
Response from the owner · 2 months ago
Hey Graham! Your porch and deck came out great. So glad we could make the construction process easy for you guys. Hope you're enjoying your new space in time for summer!
Keirstin Belson3 reviewsiTotal number of Google reviews Keirstin has written across all businesses on Google Maps, not just this one.
TriPoint Decks is a wonderful family owned business that did a phenomenal job of replacing two decks on our home. The team was very responsive and the entire process went smoothly from start to finish. They even squeezed us into their schedule earlier than expected because one of our decks was destroyed by a fallen tree and was unsafe. A huge thank you to everyone at TriPoint Decks!
Response from the owner · 3 months ago
Hey Keirstin! Thanks again for choosing us to build your two decks! We are always happy to accommodate in terms of scheduling and are so glad to hear you're loving the two new decks.
