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Triton Automotive

Auto repair shop · Greenfield, MA · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%57+13.8Value 14%72+10.2Replies to reviews 7%46+3.3Craft & service penalty93−0.7Momentum penalty72−2.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 78 tire shopsPosition by Experts Score among all companies we track in this category. · better than 13%
4.7 ★★★★★ 282 Google reviews · 18 photos
88%five-star reviews
4.52★last 12 monthsAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
23%reviews answered by the owner
Oct 2026latest review

Triton Automotive at a glance

Google reviewers rate Triton Automotive 4.7 out of 5 based on 282 reviews, with the owner responding to 23 percent of them. Customers frequently praise the shop for punctuality, friendly staff, honest diagnostics, and fair pricing for services like oil changes and engine repairs. However, low-star reviews highlight recurring issues with communication, including misdiagnosed problems, lack of proactive updates, and allegations of unnecessary repairs or overcharging.

  • Google rating: 4.7 out of 5 from 282 reviews (88% five-star).
  • Reviews on this page: 282 Google reviews (188 with written comments, 2 with photos).
  • Owner responses: the business replied to 23% of reviews.
  • Most recent review: October 13, 2026.
  • Service: Tire Shop serving Greenfield, Massachusetts.

Data from Google, last updated October 25, 2026.

Score profile vs other tire shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction68Reliability57Craft & service93Value72Momentum72Replies to reviews46Satisfaction: 68 (median 83)Reliability: 57 (median 81)Craft & service: 93 (median 99)Value: 72 (median 100)Momentum: 72 (median 100)Replies to reviews: 46 (median 34)
Triton AutomotiveTire Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Triton Automotive: 68/100 on this factor. Category median: 83.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Triton Automotive: 57/100 on this factor. Category median: 81.C
57
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Triton Automotive: 93/100 on this factor. Category median: 99.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Triton Automotive: 72/100 on this factor. Category median: 100.B
72
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Triton Automotive: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Triton Automotive: 46/100 on this factor. Category median: 34.C
46

Bar = this company · dark tick = category median.

Star ratings

282 Google reviews we collected

  • 5 stars24788%
  • 4 stars145%
  • 3 stars21%
  • 2 stars52%
  • 1 star145%

Praise vs complaints

Phrases our text analysis found in 188 written reviews

  • Praise29994%
  • Complaints206%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1533%
  • Reasonable2861%
  • Overpriced37%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7022%
  • Quality & results6420%
  • Speed & response5417%
  • Price & value5016%
  • Honesty & trust3411%
  • Would recommend299%
  • Communication186%

What customers talk about

We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Polite and responsive and most importantly a fair price .”
  • “These great guys not only believed what I was saying they fixed it.”
    “It’s a SCAM… worst place in town, over priced plus got the car from them with more issues.”
  • “When additional work is required, we trust this service center to do a good job, give us a fair price, and complete the work in a timely fashion.”
  • “The guys looked at it right away, gave me a reasonable quote and then had the car done in less than 24 hours.”
    “I was extremely happy with the quick service & my car is running great however I thought a bit pricey anyway thnx so much sincerely christina luippold”
  • “I absolutely trust the guys at Triton automotive to work on my car and it's the only place I will go to have my car worked on.”
    “psell me on a battery that was probably fine, was either ignorant or dishonest about the actual problem, didn’t check any of the additional components…”
  • “I would definitely recommend and I will be going back.”
  • “The entire crew at Triton have been helpful and explained what repairs were a now thing and what could wait.”

People customers mention

  • Jeremy 13 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Triton Automotive for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

We bring our car regularly to triton for an oil change and feel confident if there were any concerns about the condition of the car, Jeremy would address it. When additional work is required, we trust this service center to do a good job, give us a fair price, and complete the work in a timely fashion.

Reasonable priceSteering & suspension replacementAuto maintenanceOil change
Russ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

The Triton Auto crew is always there when I need them. Good honest analysis of my vehicle and willing to give me options on my repairs when options are available.

Reasonable priceBrake service & repair
JoeLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great service and always with a smile. I always know what I may need for my vehicle the next time I go in for service.

Reasonable priceOil change
ThomasLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I absolutely trust the guys at Triton automotive to work on my car and it's the only place I will go to have my car worked on. I've known Jeremy for years and I trust him 110% to work on my car and be honest with me. They fixed a major problem I had yesterday and I have no more stress driving. And the problems were…

Great priceGeneral repairs & maintenance
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been bouncing from mechanic to mechanic trying to get my car fixed. These great guys not only believed what I was saying they fixed it. This will be my first stop from now on.

Reasonable priceTransmission
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I've had exhausted repairs done there. Very good job. The service was great and the staff was friendly. My recent visit wasn't what I expected. I went in for one service and a multi point inspection was done with a list of problems. I just wanted to know about the particular one I went in for and not a bunch of…

Reasonable priceExhaustService not listed

Photos

Customer reviews

4.7 ★★★★★ 282 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Christopher GarlandLocal Guide · 26 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always excellent service!! You guys are the best! Thank you!

  • Price assessment: Great price
  • Services: Oil change, Service not listed
Response from the owner · 3 years ago

Thank you for the recommendation, Christopher! We are glad to see that your experience with our services was excellent. See you again!

Barbara Hanssens6 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We bring our car regularly to triton for an oil change and feel confident if there were any concerns about the condition of the car, Jeremy would address it. When additional work is required, we trust this service center to do a good job, give us a fair price, and complete the work in a timely fashion.

  • Price assessment: Reasonable price
  • Services: Steering & suspension replacement, Auto maintenance, Oil change
Response from the owner · 3 years ago

We appreciate the 5-stars and look forward to working with you again!

Russ Kaubris5 reviewsTotal number of Google reviews Russ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Triton Auto crew is always there when I need them. Good honest analysis of my vehicle and willing to give me options on my repairs when options are available.

  • Price assessment: Reasonable price
  • Services: Brake service & repair
Joe DudaLocal Guide · 124 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and always with a smile. I always know what I may need for my vehicle the next time I go in for service.

  • Price assessment: Reasonable price
  • Services: Oil change
Response from the owner · 3 years ago

Thank you for taking the time to write us a review and share about your experience!

ThomasLocal Guide · 43 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I absolutely trust the guys at Triton automotive to work on my car and it's the only place I will go to have my car worked on. I've known Jeremy for years and I trust him 110% to work on my car and be honest with me. They fixed a major problem I had yesterday and I have no more stress driving. And the problems were fixed very quickly, thanks guys.. I definitely will be going back in the future if I need more work.

  • Price assessment: Great price
  • Services: General repairs & maintenance
Song Tone3 reviewsTotal number of Google reviews Song has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Accommodating, fast and friendly.

  • Price assessment: Reasonable price
  • Services: Auto battery replacement, Steering & suspension replacement, Tire rotations, Oil change
Response from the owner · 2 years ago

We're thrilled to hear that you had an accommodating, fast, and friendly experience with us! Our team always aims to provide top-notch service, and we're pleased to know that we hit the mark with you. Thanks for taking the time to share your feedback, and we look forward to seeing you again soon!

David Day5 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service ! Polite and responsive and most importantly a fair price .

  • Services: Electrical repair
James LaBrecque2 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, friendly, quality job

  • Price assessment: Great price
  • Services: Auto maintenance, Oil change
Naomi Lerman1 reviewTotal number of Google reviews Naomi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff was helpful and accommodating.

  • Price assessment: Reasonable price
  • Services: Auto brake repair, Wiper blade installation, Brake service & repair
Derek Hill3 reviewsTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Triton is the best.

  • Price assessment: Reasonable price
  • Services: Brakes

Triton Automotive on Google Maps →

Business details