iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★237 Google reviews · 17 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$443typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate True Plumbing Solutions five stars based on 237 reviews, with the owner responding to 98 percent of them. Customers frequently cite punctuality, clear communication, and reasonable pricing when discussing services like water heater replacements, leak repairs, and fixture installations. One common criticism involves a mismatch between the requested and installed sump pump model, which required a subsequent replacement after the initial error was identified.
Google rating: 5.0 out of 5 from 237 reviews (99% five-star).
Reviews on this page: 237 Google reviews (205 with written comments, 7 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 25, 2026.
Service: Plumber serving Edina, Minnesota.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
True Plumbing SolutionsPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Plumbing Solutions: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Plumbing Solutions: 95/100 on this factor. Category median: 88.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Plumbing Solutions: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Plumbing Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Plumbing Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Plumbing Solutions: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
237 Google reviews we collected
5.0of 5
5 stars23499%
4 stars21%
3 stars00%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 205 written reviews
100%praise
Praise464100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price844%
Reasonable1056%
Overpriced00%
Not sure00%
$443-5% vs typical plumbers
Middle half of what 9 customers paid ($295–$639) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10823%
Staff & attitude10122%
Quality & results7717%
Would recommend6614%
Price & value4610%
Communication368%
Honesty & trust317%
What customers talk about
We read 205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Keith in my opinion exceeds in explaining everything and completing my repairs in a very timely manner!”
“He was super Professional and went up and beyond my expectations in doing my repairs!”
“It was our second time using TruPlumbing, and once again, he was on time (early actually), quickly figured out what the problem was, and fixed it completely.”
“I highly recommend Keith and I definitely will call upon him in the future if I require any plumbing jobs or repairs!”
“prompt efficient service fair prices, knowledgeable”
“He is great at what he does, and explains everything thoroughly.”
“True Plumbing is quick, responsive, reliable, and Keith and Dawn do a great job!”
People customers mention
Keith57 reviews
Dawn8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired True Plumbing Solutions for 8 kinds of job. Pick one to see what they paid and said.
Brian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Keith with True Plumbing Solutions was outstanding. Knowing we were without a working stove, he even offered to come out earlier than our scheduled appointment, which we really appreciated.
While reconnecting the stove, Keith noticed an issue with the existing gas line that needed to be addressed. He went above and…
Paid $600–800Great price
Galina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very reliable service. Great communication, and solved the problem with no hassle. Fantastic service! Thank you.
Paid $400–600Reasonable price
Elizabeth8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
True Plumbing is quick, responsive, reliable, and Keith and Dawn do a great job! I am a fan and a loyal customer.
Paid $200–400Great price
michael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Keith was awesome and did a great job installing my Garbage Disposal. He always proffesional and fun to talk to. I feel True Plumbing's pricing is reasonable. Keith continues to win my respect and remains my go to for my plumbing needs.
Paid $200–400Reasonable price
Bruce10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We needed a new bathroom sink faucet, and it was replaced quickly with no issues.
Paid $200–400Great price
MollyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Keith was great. I called and was able to get an appointment the next day. He was prompt, polite, friendly, and answered all of my questions. I will absolutely use him again for any further plumbing issues and recommend him to others!
Keith arrived even earlier than expected which was in my case very good. He was super Professional and went up and beyond my expectations in doing my repairs! Keith in my opinion exceeds in explaining everything and completing my repairs in a very timely manner!
I highly recommend Keith and I definitely will call upon him in the future if I require any plumbing jobs or repairs!!!
We had Keith come out because our garbage disposal wasn’t working. It was our second time using TruPlumbing, and once again, he was on time (early actually), quickly figured out what the problem was, and fixed it completely. He is great at what he does, and explains everything thoroughly. We have already started recommending Keith to anyone who has plumbing issues, and will continue to do so.
Response from the owner · 4 months ago
Thank you so much for the wonderful review, Robin. We’re thrilled Keith was knowledgeable, efficient, and left everything spotless — we’ll be sure to pass along your kind words to him. It means a lot that you found our pricing fair and that everything is working perfectly. We appreciate the recommendation and look forward to helping you or anyone you refer in the future.
Anne Stacy3 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Keith came the same day we needed help and he fixed our problem very quickly. He was kind and professional! Highly recommend 👍🏻
Response from the owner · 3 weeks ago
Thanks for the wonderful review, Anne. We are happy Keith could come the same day and resolve the issue quickly, and that his kindness and professionalism made a difference. We appreciate your recommendation and the thumbs up.
Brian Lorentz2 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Keith with True Plumbing Solutions was outstanding. Knowing we were without a working stove, he even offered to come out earlier than our scheduled appointment, which we really appreciated.
While reconnecting the stove, Keith noticed an issue with the existing gas line that needed to be addressed. He went above and beyond by tracking down a unique part, returning with the right solution, and making sure everything was completed safely and correctly.
Our stove is now up to code and working perfectly. Keith was professional, responsive, knowledgeable, and clearly committed to doing the job right—not just quickly. We couldn’t recommend him more highly.
Price assessment: Great price
Price: $600–800
Response from the owner · a month ago
Thank you for the detailed review, Brian. We are glad Keith could get you taken care of quickly, locate the gas line issue, find the correct part, and make sure your stove is safe and up to code. Your recommendation and kind words mean a lot to our team.
Galina Levak3 reviewsiTotal number of Google reviews Galina has written across all businesses on Google Maps, not just this one.
Very reliable service. Great communication, and solved the problem with no hassle. Fantastic service! Thank you.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · a month ago
Thank you, Galina, for the excellent review. We are glad our communication was clear and we could resolve your issue without hassle. Your support means a lot to us.
Carol C2 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
True Plumbing is quick, responsive, reliable, and Keith and Dawn do a great job! I am a fan and a loyal customer.
Price assessment: Great price
Price: $200–400
Response from the owner · a year ago
Thank you so much for your kind words, Elizabeth! I'm delighted to hear that you found our service quick, responsive, and reliable. We look forward to helping you with any plumbing needs in the future!
X Y1 reviewiTotal number of Google reviews X has written across all businesses on Google Maps, not just this one.
We appreciate the great review, Todd! We're thrilled to hear he provided unreal service and will pass your praise along. We look forward to helping you again.
