How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%79+19.2Value 14%92+13Replies to reviews 7%98+6.9Craft & service penalty67−3.3Momentum penalty72−2.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORETruly Nolen Pest & Termite Control
El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 27 building inspectors · 4.8★ from 525 Google reviews
Report card
Percentile vs other building inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.
Reviews for your job
Customers hired Truly Nolen Pest & Termite Control for 8 kinds of job.
Truly Nolen Pest & Termite Control for general pest inspection
Clear ✕All 51 Google reviews tagged “General pest inspection” · showing 40
I appreciate that the technician took the time to explore the kind of bug that was in my house. The contract was explained to me, but then I never received the copies of what I had signed, until I called them. There seemed to be some kind of problem with that. Let's hope they deliver their promises.
I had a great experience with Truly Nolen! Josh came out to my home and did a thorough assessment of the issues I was having in both my front and backyard. He explained what was going on, what needed to be done, and what he recommended. At first I thought the price was a little high, but I knew the problem needed…
I feel the service was just fair. I originally hired them because I saw my neighbor had their service & his termite technician treated his property with a dual layer of protection. My technician was not as thorough as his has been. I did not get the same treatments that he has gotten. I wanted the spray, dust &…
Paul did an excellent job explaining what my bug problem was. Hector sprayed and made sure I was satisfied. Both gentlemen were professional, knowledgeable, and efficient.
Truly Nolen has taken care of my residence for almost 6 years, with great service. In addition to quarterly inspection and treatment, they also come out as needed if something crawls in between those scheduled visits. I particularly like Lauro's professionalism in working with customers to determine and meet their needs.
Great service and Josh had tons of knowledge.
Very professional, quick service, and knowledgeable about their business. Paul and Josh were great in what they do. Highly recommended.
Hector was careful to explain what he was going to do , make he observed, and was not fazed by our barking dog
We have been with Fulcrum / Truly Nolen for years, and have had some good service providers, but Hector is the BEST! He is dedicated, professional, and efficient, more so than ANY other provider, we wouldnt have any other provider. He is TRULY thorough, checks every inch of our house, inside and out, so STRONGLY…
Oscar came out for our first service and was super thorough. I don't think there was an inch of our house or yard that he didn't cover. The treatment has been very effective—nothing but dead bugs around our home now. Highly recommend!
Professional and timely, Josh and Paul were very thorough in explaining the entire process and providing a solid first defense application.
Paul has been consistently great and extremely knowledgeable about any issues related to pest control. We appreciate his professionalism.
They are always going above and beyond. Well done all.
We recently moved into a new location and noticed a significant insect issue. This was our first time using Truly Nolen, and I can honestly say we were very impressed with their professionalism. Mr. Oaxaca was extremely kind and professional, and he truly put us at ease. Knowing that we'll be moving into the new…
Been getting monthly service withTruly Nolan for years. Never disappoints. My facility never has any rodent or insect problems and their Technician Alex H. In particular does an excellent job making sure he hits the whole property and even accommodates me with hitting the residence found in the property. I’d give Alex 10 stars if it was possible!
Aaron was great as always. Very thorough. Appreciate having the same tech each time.
They showed up on time and were very professional, as well as thorough. It was a great first impression and I look forward to continue to work with them.
Great work by Paul and Alex! We have already recommended the company to neighbors, family, and friends.
I have used Truly Nolan off and on for many years. I recently needed immediate service and when I contacted them, they were able to come out within a couple of hours. Javier did an excellent job eliminating what could have been a huge problem with fleas, and Carlos was able to immediately resolve a misunderstanding…
This is my second home using Truly Nolen and I can honestly say that no other pest company compares. No matter the pest issue I have, Truly Nolen is always consistent in their knowledge, care, and professionalism. Any time I’ve called with an issue, they make it a priority to come out as soon as possible, and that…
Have been using them for years for pest service. Hector, my tech, has always been friendly and helpful.
Josh did a great job. He was professional and efficient. Thanks
Javier came today for my service along with a trainee David. Both were very professional, kind, thorough in their service. Listened to all my concerns. I’m very pleased with my pest control service.
Hector was Awsome! He was very informative and engaging. I love it when the service out values the expense. Never had a pest control company provide customer service like this. Highly recommend.
Play for pest control, end up with more and different pests.
Truly Nolen truly saved us! We had a horrible ant infestation in our new home, and they came to the rescue! Completely professional, helpful and efficient. I recommend 100%!
I was able to schedule online for a 2-hour window of time. The tech was actually early. He was very professional & efficient. He took a lot of time to answer all of my questions and to explain what I should expect after the treatment.
Amazing Service
Customer service team over the phone was great they were able to schedule a pest service the next day. Leo came out the next morning on time and showed me what to look out for in our property. Thank you for the great customer service.
I had a very positive experience today from my visit with technician Joshua Oaxaca from Truly Nolan pest control. He was thorough and knowledgeable on the pest services I received for my home! My husband and I are expecting a baby soon and I know we can rest better now that we’ve started services with Truly Nolan!…
Professional and very courteous
Great experience with Leo. Very thorough. He explained everything in the service and started immediately inspecting the household. Great service experience.
Truly Nolen has been our Pest Control Vendor for many years now, and we continue to appreciate their service.
They are friendly, efficient, and best of all, they keep critters out of the house. I especially like their spider sweeps inside and out. I also like that they are pet and child safe. That’s why I started with them 25 years ago. Love our technician, Joshua Oaxaca. He cheerfully comes every quarter and in between if we spot bugs in the house or garage.
Leo and Gustavo always do an excellent job. They are professional and courteous at all times.
i would like to commend you on one of your employees. Josh is my regular Pest Control Technician. He is such an exceptional representative of your company, professional and friendly and i commend you for having such top notch people on your team.
Good experience - we are now rid of ants !
It was my first service with them and it was excellent! They were very professional!
Joshua always does a great job at my property to eleviate any worries or concerns that I have about insect invaders inside as well as outside of my home. Also, he is always prompt and professional. Thank you, Josh, for doing a great job!
Thorough service & great representative
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 51 | — |
| Ant extermination | 50 | — |
| Home inspection | 44 | — |
| Cockroach extermination | 40 | — |
| Bug & insect extermination | 35 | — |
| Spider extermination | 31 | — |
| Rodent extermination | 21 | — |
| Termite inspection | 17 | — |
