Pest control service · Grand Prairie, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty85−1.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★650 Google reviews · 22 photos
92%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$100typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, thoroughness, and clear communication provided by technicians during seasonal and termite treatments. Positive feedback often notes the staff's ability to explain services and resolve recurring pest issues, while the company maintains a high response rate to customer inquiries. However, some negative reviews cite billing errors, failed treatments that required immediate re-service, and a lack of attention to detail regarding property cleanliness after visits.
Google rating: 4.8 out of 5 from 650 reviews (92% five-star).
Reviews on this page: 650 Google reviews (491 with written comments, 8 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 24, 2026.
Service: Flea Exterminator serving Grand Prairie, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Truly Nolen Pest & Termite Control: 86/100 on this factor. Category median: 95.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Truly Nolen Pest & Termite Control: 78/100 on this factor. Category median: 94.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Truly Nolen Pest & Termite Control: 85/100 on this factor. Category median: 97.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Truly Nolen Pest & Termite Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Truly Nolen Pest & Termite Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Truly Nolen Pest & Termite Control: 91/100 on this factor. Category median: 93.A
91
Bar = this company · dark tick = category median.
Star ratings
650 Google reviews we collected
4.8of 5
5 stars59892%
4 stars213%
3 stars51%
2 stars30%
1 star234%
Praise vs complaints
Phrases our text analysis found in 491 written reviews
97%praise
Praise84497%
Complaints283%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price7239%
Reasonable9552%
Overpriced32%
Not sure148%
$100-8% vs typical flea exterminators
Middle half of what 104 customers paid ($53–$189) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28433%
Quality & results21024%
Speed & response11713%
Communication10011%
Would recommend9211%
Honesty & trust405%
Price & value293%
What customers talk about
We read 491 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were incredibly knowledgeable, professional, kind, and respectful throughout the entire process.”
“…ions manager calls me back, she proceeds to tell me that I have been disrespectful and that she has since called off the service for today and will be…”
“I had an absolutely amazing experience with Truly Nolen Pest Control!”
“This is the kind of horrible service that you expect out of a namebrand box company and this is why we are going with somebody else anybody else with them”
“He is incredibly reliable, efficient, and honest, always going above and beyond to answer our questions during his monthly visits.”
“It took months, and a few different employees to locate all of the possible entry spots and seal to the best of their ability.”
“They took the time to explain everything clearly, answered all of my questions, and made me feel comfortable and well cared for.”
“They ignored posted “No Soliciting” signs and walked straight through lawns instead of using the sidewalk or driveway.”
“I highly recommend Dominic and Hugo to anyone looking for a pest control team that genuinely cares about its customers.”
“We have used Truly Nolan for a few other pest issues, which they were sufficient in, however, I would not recommend their services for rodent problems.”
“Thank you Ana for the professionalism, courtesy and reliable service.”
“This is 100% a scam.”
“ruly Nolan has officially won me over as a lifelong customer with the affordable pricing, non toxic products for my family/fur babies and exceptional…”
“For the price they charge they didn’t do a thorough job.”
People customers mention
Gage33 reviews
Nolan29 reviews
Justin26 reviews
Hugo20 reviews
Ana14 reviews
Ashley14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Truly Nolen Pest & Termite Control for 8 kinds of job. Pick one to see what they paid and said.
Bethany1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Ana was very professional and alerted me to some issues of which I was not aware. Very pleased with the service!
Paid $40–60Great priceService not listed
Reinaldo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Ana was great; efficient, respectful and a joy to let into our home. If
we could reserve her as our service provider, we would.
Paid $120–140Reasonable priceHome inspectionHornet & wasp extermination
GregLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had to contact someone for my termites and decided that Truly Nolen was going to get my business! RC came out within two days and gave me great news. Signed up for termite traps and pest control that night. Hugo came out and made quick work of those termite traps and gave my entire house an inspection . Gage spent…
George8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
On time and returned to do treatment immediately.Robert, and team did a great job.
Paid $160–180Reasonable priceHome inspectionHornet & wasp extermination
Gary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gage serviced our home both inside and outside and did a fantastic job. He was extremely knowledgable and efficient. Gage is very personable and detailed. I would highly recommend Truly Nolen and especially Gage to service your home!
Paid $100–120Reasonable priceHome inspectionHornet & wasp extermination
Megan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have used Truly Nolen for several years now and have always had wonderful customer service, but my service technician, Gage, is above and beyond. He communicated in advance before arrival. He arrived on time. He was very thorough during his visit. I told him we had seen a couple of bugs and in what area and…
I had an absolutely amazing experience with Truly Nolen Pest Control! Dominic, the inspector, and Hugo, the technician, were both exceptional. They were incredibly knowledgeable, professional, kind, and respectful throughout the entire process.
They took the time to explain everything clearly, answered all of my questions, and made me feel comfortable and well cared for. It was a pleasure working with both of them, and their customer service went above and beyond.
I highly recommend Dominic and Hugo to anyone looking for a pest control team that genuinely cares about its customers. Truly Nolen is lucky to have them!
Price assessment: Great price
Services: Home inspection, Rodent extermination, General pest inspection
Pest type: Rodents
Jesus Garcia3 reviewsiTotal number of Google reviews Jesus has written across all businesses on Google Maps, not just this one.
Yatzary,
Thank you. It's a pleasure to receive your approval and hear you have been satisfied with our service.
Sincerely,
Ginny White
Truly Nolen of America Inc.
Joan Hudson8 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Services: Hornet & wasp extermination, Spider extermination, Flea & mite extermination, Bug & insect extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 4 days ago
Joan,
Thank you. It's a pleasure to receive your approval and hear you have been satisfied with our service.
Sincerely,
Ginny White
Truly Nolen of America Inc.
Barbara RLocal Guide · 69 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Gio and Anna did a wonderful job on our Seasonal outside pest control. Both were very friendly and helpful.
Price assessment: Reasonable price
Services: Home inspection
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 4 days ago
Barbara,
Thank you so much for taking the time to write a 5-star review about Gio and Anna! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback!
Sincerely,
Ginny White
Truly Nolen of America Inc.
Victoria VillanuevaLocal Guide · 20 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
We are so lucky to have Erik as our technician! He is incredibly reliable, efficient, and honest, always going above and beyond to answer our questions during his monthly visits. We are so glad to have him on our team! 🛠️✨🙌 #technician #service #reliability #gratitude
Response from the owner · a week ago
Victoria,
We're happy to hear that Erik’s thorough approach and expertise have made a positive impact on your pest control experience. We’re grateful to have you as a customer and look forward to continuing to serve you!
Sincerely,
Ginny White
Truly Nolen of America Inc.
Darlene RobertsLocal Guide · 32 reviewsiTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Excellent service from Ana and Gio. I asked what we could do to get rid of possum that keeps coming in my backyard. She gave options and agreed to put prevention in back yard.
Response from the owner · a week ago
Darlene,
We're happy to hear that Ana and Gio provided you with exceptional service and helpful information. We take pride in our team's professionalism and knowledge. Your satisfaction means a lot to us, and we look forward to serving you again!
Sincerely,
Ginny White
Truly Nolen of America Inc.
Rhonda Tew9 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Gage was very thorough when he serviced my home. He's a very polite and knows what he's doing. He took his time to make sure we were taken care of. I highly recommend Truly Nolen to take care of your home. They don't tell you something that they think you want to hear. Fair price for the service you get.
Price assessment: Reasonable price
Services: Home inspection, Hornet & wasp extermination, Termite inspection, Termite extermination, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Termites, Spiders, Other
Response from the owner · a week ago
Rhonda,
Thank you so much for your glowing review about your experience with Gage and our company! We strive to provide unsurpassed quality service and absolutely love to hear when one of our partners is doing just that! We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family!
Sincerely,
Ginny White
Truly Nolen of America Inc.
Scott S.Local Guide · 28 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Thank you Ana for the professionalism, courtesy and reliable service.
The Elite Four Seasons service is going wonderfully!
Price assessment: Great price
Services: Home inspection, Hornet & wasp extermination, Spider extermination, General pest inspection, Bee extermination, Bug & insect extermination
Response from the owner · 8 months ago
Scott,
Thank you so much for taking the time to write such a wonderful 5-star review about Ana, Erik and Ashley! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback!
Sincerely,
Ginny White
Truly Nolen of America Inc.
Bethany Johnson1 reviewiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Ana was very professional and alerted me to some issues of which I was not aware. Very pleased with the service!
Price assessment: Great price
Price: $40–60
Services: Service not listed
Pest type: Ants, Cockroaches, Spiders, Mosquitoes
Response from the owner · a week ago
Bethany,
We're happy to hear that Ana provided you with exceptional service and valuable information. We take pride in our team's professionalism and knowledge. Your satisfaction means a lot to us, and we look forward to serving you again!
Sincerely,
Ginny White
Truly Nolen of America Inc.
