Fire protection service · Salt Lake City, UT · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%71+41.7Reliability 26%63+16.4Value 15%83+12.6Craft & service penalty88−1.2Experts Score= 70Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 16 fire protection servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.7★★★★★22 Google reviews · 13 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
TST Fire Protection, Inc. - The Safety Team at a glance
Customers frequently praise the company for its responsive communication, professional project management, and efficient execution on large-scale construction projects. Reviewers highlight the ease of working with the team and their ability to meet strict deadlines and authority requirements. The service portfolio includes fire sprinkler installation and generator power provision. With a 4.7-star rating from 22 reviews, the company maintains a high level of client satisfaction, though the owner only replied to five percent of the feedback received.
Google rating: 4.7 out of 5 from 22 reviews (91% five-star).
Reviews on this page: 22 Google reviews (19 with written comments, 1 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: September 11, 2026.
Service: Fire Protection serving Salt Lake City, Utah.
Data from Google, last updated October 25, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
This companyFire Protection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TST Fire Protection, Inc. - The Safety Team: 71/100 on this factor. Category median: 85.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TST Fire Protection, Inc. - The Safety Team: 63/100 on this factor. Category median: 81.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TST Fire Protection, Inc. - The Safety Team: 88/100 on this factor. Category median: 82.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TST Fire Protection, Inc. - The Safety Team: 83/100 on this factor. Category median: 92.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TST Fire Protection, Inc. - The Safety Team: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
4.7of 5
5 stars2091%
4 stars00%
3 stars00%
2 stars15%
1 star15%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
100%praise
Praise28100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Speed & response932%
Staff & attitude621%
Would recommend518%
Communication414%
Quality & results311%
Honesty & trust14%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy to get ahold of and always want to help get stuff done quickly.”
“Will has been very responsive and helpful on the last 2 projects he's been on with me.”
“I would recommend TST to anyone in need of fire sprinklers.”
“Their customer service is awesome and so easy to work with!”
“He always provides excellent service and a quick response time with scheduling.”
“Wil is very professional, responsive, and dependable.”
People customers mention
Norman5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about TST Fire Protection, Inc. - The Safety Team
From 9 detailed written reviews; every point below is quoted in at least one review.
Returning customers: 3 reviewers say they used TST Fire Protection, Inc. - The Safety Team before.
👍 “This says a lot about a person”
👍 “Easy to get ahold of”
👍 “Get stuff done quickly”
Recent reviews
Jared2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was at McDonalds in Provo and the cashier made a mistake by charging one of your employees for my meal while he also paid for his own. I wanted to pay him back but he refused citing it was his good deed for the day. I didn’t catch his name but this says a lot about a person. He was a red haired gentleman with a…
Devin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
These guys have been so awesome to work with. Easy to get ahold of and always want to help get stuff done quickly. I have truly appreciated working with TST.
Jesse1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Will has been very responsive and helpful on the last 2 projects he's been on with me. Very professional.
Matthew7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Wil Norman is an excellent Project Manager. Used his company on a $42 million hospital project, and he was always on top of it. Fast response to any issues that arose, quick to meet the needs of the AHJ. Would readily use again.
Paige2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
TST is amazing!! Their customer service is awesome and so easy to work with! They are are all so friendly and helpful and get the job done quickly and efficiently! I loved working with Hunter!! Recommend checking them out if you have not heard of them!!
Zane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I have worked with Wil for over two years and he has been the ultimate professional. He always provides excellent service and a quick response time with scheduling. Wil goes above and beyond to make sure his crews are efficient and productive.
I was at McDonalds in Provo and the cashier made a mistake by charging one of your employees for my meal while he also paid for his own. I wanted to pay him back but he refused citing it was his good deed for the day. I didn’t catch his name but this says a lot about a person. He was a red haired gentleman with a beard so please tell him thanks again and if he wants to meet up sometime here again the next one is on me.
Devin Pearson1 reviewiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
These guys have been so awesome to work with. Easy to get ahold of and always want to help get stuff done quickly. I have truly appreciated working with TST.
Jesse Driffill1 reviewiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Wil Norman is an excellent Project Manager. Used his company on a $42 million hospital project, and he was always on top of it. Fast response to any issues that arose, quick to meet the needs of the AHJ. Would readily use again.
Nate Campbell1 reviewiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
TST is amazing!! Their customer service is awesome and so easy to work with! They are are all so friendly and helpful and get the job done quickly and efficiently! I loved working with Hunter!! Recommend checking them out if you have not heard of them!!
sara foote10 reviewsiTotal number of Google reviews sara has written across all businesses on Google Maps, not just this one.
I have worked with Wil for over two years and he has been the ultimate professional. He always provides excellent service and a quick response time with scheduling. Wil goes above and beyond to make sure his crews are efficient and productive.
