Pest control service · Jacksonville, FL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%77+27Reliability 15%83+12.5Craft & service 20%8+1.6Value 10%4+0.4Momentum 8%94+7.5Track record 7%89+6.2Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 60 ant exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★2,357 Google reviews · 24 photos
95%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of reviews from the last 24 months that gave 1 or 2 stars.
90%reviews answered by the owner
$83typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Turner Pest Control holds a 4.9 rating from 2357 reviews, with the owner responding to 90% of feedback. Customers frequently praise technicians for punctuality, professionalism, and detailed communication regarding services like ant, termite, and lawn treatments. However, some low-star reviews cite issues with incomplete applications, billing disputes, and unresponsive customer service when addressing specific concerns or contract cancellations.
Google rating: 4.9 out of 5 from 2,357 reviews (95% five-star).
Reviews on this page: 2,357 Google reviews (1,622 with written comments, 10 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 25, 2026.
Service: Ant Exterminator serving Jacksonville, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other ant exterminators
Percentile per factor (100 = best)iPercentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and track record; weakest: value.
Turner Pest ControlAnt Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Turner Pest Control is better than 77% of ant exterminators. Category median: 81.B
77
ReliabilityiReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Turner Pest Control is better than 83% of ant exterminators. Category median: 80.A
83
Craft & serviceiCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Turner Pest Control is better than 8% of ant exterminators. Category median: 79.F
8
ValueiValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Turner Pest Control is better than 4% of ant exterminators. Category median: 50.F
4
MomentumiMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Turner Pest Control is better than 94% of ant exterminators. Category median: 50.A
94
Track recordiTrack record · 7% of the scoreReview volume and years with reviews.Turner Pest Control is better than 89% of ant exterminators. Category median: 50.A
89
AccountabilityiAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Turner Pest Control is better than 19% of ant exterminators. Category median: 50.F
19
Bar = this company · dark tick = category median.
Star ratings
2,357 Google reviews we collected
4.9of 5
5 stars2,23395%
4 stars633%
3 stars121%
2 stars80%
1 star412%
Praise vs complaints
Phrases our text analysis found in 1,622 written reviews
98%praise
Praise2,23398%
Complaints372%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price15617%
Reasonable63167%
Overpriced384%
Not sure11212%
$83-13% vs typical ant exterminators
Middle half of what 577 customers paid ($56–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude88739%
Quality & results63528%
Speed & response29313%
Communication24811%
Would recommend1235%
Honesty & trust502%
Price & value341%
What customers talk about
We read 1,622 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jasper was very knowledgeable in reference to his job.”
“Very rude 😤”
“Dean from Turner Pest Control is doing an outstanding job taking care of our lawn.”
“d Turner pest control service my home for over 10 months and have had poor service, I still have silverfish and other bugs after several "attempts" to…”
“Carnell has been servicing my home now for a few years and he is always timely, professional and kind.”
“Poor service with lawn care, had 3 no call no show and had to constantly reschedule.”
“Excellent work and great services as well as communication.”
“I highly recommend Turner Pest Control for your lawn treatment needs.”
“I DO NOT recommend Turner, it’s been one issue after another and all the workers who have came out have not been educated properly about grass.”
“Homeowners in Florida need a company and technician they can trust defending their homes against termites and other pest.”
“They have an extreme amount of fraudulent activity.”
“I feel like it was a decent price and a fair price for what I got.”
“…em Brandon could take care of the problem, what they needed would be very expensive, and therefore he was not able to provide an estimate to them beca…”
People customers mention
Brandon59 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Turner Pest Control for 8 kinds of job. Pick one to see what they paid and said.
PLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Shawndrecco was awesome! He took care of our ant problem. We hav had virtually NO problems since he has been servicing our property! Exceptional service
Sophia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Jasper was very knowledgeable in reference to his job. He answered all the questions I had.
Paid $40–60Great price
Jennifer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Carnell has been servicing my home now for a few years and he is always timely, professional and kind. And he always has nice things to say that make me smile. He’s a definite keeper Turner Pest Control, give him a raise!!
Paid $40–60Reasonable priceHornet & wasp exterminationCockroach exterminationAnt extermination
Bill10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The technician was friendly, courteous, and very helpful explaining what he was doing and gave recommendations.
Paid $200+Reasonable priceService not listed
Bobby9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Justin called and met with me at my home to make sure he addressed any questions or concerns we had about our lawn treatment. He is always working to make sure our lawn looks fantastic. I highly recommend Turner Pest Control for your lawn treatment needs.
Paid $40–60Hornet & wasp exterminationSpider exterminationCockroach extermination
Thomas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great service, listened to everything and sprayed all the areas I asked!! Great job!!
Dean from Turner Pest Control is doing an outstanding job taking care of our lawn.
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you for your wonderful feedback! It's great to hear that Chris is doing an outstanding job with your yard's weeds. We appreciate your support and are glad you're satisfied with the service.
P GibboLocal Guide · 19 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Shawndrecco was awesome! He took care of our ant problem. We hav had virtually NO problems since he has been servicing our property! Exceptional service
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · a day ago
Thank you for the fantastic feedback! We're thrilled to hear Shawndrecco made such a positive impact on your ant problem with exceptional service.
maryann [email protected]Local Guide · 27 reviewsiTotal number of Google reviews maryann has written across all businesses on Google Maps, not just this one.
the tech let me know he was at the house and asked if I had any concerns.
Price assessment: Reasonable price
Price: $80–100
Services: Flea & mite extermination, Ant extermination
Pest type: Ants
Response from the owner · a year ago
Thank you for your positive feedback! It's great to hear that the technician took the time to communicate with you and address any concerns. We appreciate your support and look forward to continuing to provide excellent service.
Sophia1 reviewiTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
Jasper was very knowledgeable in reference to his job. He answered all the questions I had.
Price assessment: Great price
Price: $40–60
Pest type: Other
Response from the owner · a day ago
We're delighted to hear that Jasper provided you with such knowledgeable service and addressed all your questions. Thank you for sharing your experience!
Jocelynn Lewis7 reviewsiTotal number of Google reviews Jocelynn has written across all businesses on Google Maps, not just this one.
Always a thorough application. Courteous, professional, available to answer questions and give feedback.
Price assessment: Reasonable price
Services: Service not listed
Pest type: Other
Response from the owner · a year ago
Thank you for your wonderful feedback, Edward! It's great to hear that you found our service thorough and our team professional and approachable. We strive to provide clear communication and support, so your comments mean a lot to us. We appreciate your support!
Mark Bagby4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Diontae was great! He made sure my pets were up and gave great recommendations on how to get rid of our mosquitoes.
Price assessment: Reasonable price
Services: General pest inspection
Response from the owner · a year ago
Thank you for your wonderful review, Kim! We're delighted to hear that Diontae provided great service and helpful recommendations for your mosquito issue while considering your pets. Your feedback is greatly appreciated!
TVLocal Guide · 14 reviewsiTotal number of Google reviews TV has written across all businesses on Google Maps, not just this one.
Excellent work and great services as well as communication. Thank you so much.
Price assessment: Reasonable price
Price: $60–80
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Flea & mite extermination, Cockroach extermination, Ant extermination, Service not listed
Pest type: Ants, Termites, Rodents, Cockroaches, Other
Response from the owner · a year ago
Thank you for your fantastic rating! We're so glad to hear that you were pleased with the work and services provided. Your feedback is truly appreciated!
