Nick Whitted
Review from Google · view on GoogleReally quick and looks really good
uBreakiFix - Phone and Computer Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 47 apple repair servicesPosition by Experts Score among all companies we track in this category. · better than 72%
4.9 ★★★★★ 10,435 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
uBreakiFix - Phone and Computer Repair at a glance
Customers frequently praise the speed of service, friendly staff, and affordable pricing for phone repairs, often noting quick turnarounds and convenient on-site or mobile options. However, lower-rated reviews highlight issues with communication, such as missed callbacks and incorrect repair estimates, alongside complaints about scheduling conflicts and devices being damaged during the repair process.
- Google rating: 4.9 out of 5 from 10,435 reviews (97% five-star).
- Reviews on this page: 10,435 Google reviews (8,385 with written comments, 82 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 31, 2026.
- Service: Apple Repair Service serving Greer, South Carolina.
Data from Google, last updated November 2, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.uBreakiFix - Phone and Computer Repair: 94/100 on this factor. Category median: 92.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 92/100 on this factor. Category median: 91.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.uBreakiFix - Phone and Computer Repair: 97/100 on this factor. Category median: 99.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 75.A
100
Bar = this company · dark tick = category median.
Star ratings
10,435 Google reviews we collected
- 5 stars10,09497%
- 4 stars1572%
- 3 stars280%
- 2 stars260%
- 1 star1301%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise2,93199%
- Complaints371%
Topic share
How often each topic comes up in the written reviews
- Speed & response88430%
- Staff & attitude86129%
- Quality & results71024%
- Would recommend2759%
- Communication1465%
- Price & value552%
- Honesty & trust371%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gabriel was on time , Took care of repairs quick and then he also replaced back of camera lense also”
“This unforeseen delay significantly disrupted my personal plans and rendered me unable to work, as critical applications on my phone were inaccessible.”
“Andres was incredible, he repaired the phone very quickly and was very professional.”
“Between that and the disrespectful staff, Id stay away.”
“They offer a wonderful service through Asurion where they come to your house to fix your screen!”
“THEY MESSED UP AND IT WAS GONNA COST US MORE MONEY !”
“We really appreciate his help and highly recommend him”
“I have recently gave this place a 5 stars but after today no longer will I give it a 5 star but a 0 star .”
“He explained everything he was going to do and took less than 20 minutes to complete the job.”
“Within an hour it had been restored, all data restored and at a very reasonable charge.”
“Slow drop off and return on top of the overpriced”
“Germanetti was amazing friendly helpful and honest!”
“It keeps shutting off, AND were trying to convince me to be a part of their insurance fraud!”
People customers mention
- Michael 582 reviews
- Micheal 92 reviews
- Gabriel 91 reviews
- Linda 41 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Minaa day ago★★★★★
Huge thanks to Andy for coming all this way to fix my sister’s phone! We really appreciate it. Great service and super friendly! Highly recommend!
Tameka6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Gabriel was on time , Took care of repairs quick and then he also replaced back of camera lense also
AustinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Michael was amazing. Went above and beyond to help me. Really appreciate his support
Rylahn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Michael really helped me out quickly thanks a lot for her help. Michael came out and fixed my phone today. Thanks!
LaurenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
They offer a wonderful service through Asurion where they come to your house to fix your screen! Gabriel was on time and very pleasant. He took 15 minutes to fix my screen from his work truck. Amazing! Thank you, Gabriel! such a nice way to start my weekend.
markLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Great service and quick turnaround!! Friendly staff that is also knowledgeable makes the experience even better!!
Photos
Customer reviews
4.9 ★★★★★ 10,435 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jayla Boyd7 reviewsTotal number of Google reviews Jayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and affordable
Mina Tate
Review from Google · view on GoogleHuge thanks to Andy for coming all this way to fix my sister’s phone! We really appreciate it. Great service and super friendly! Highly recommend!
Roosevelt JeffersonLocal Guide · 72 reviewsTotal number of Google reviews Roosevelt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing! In and out in no time
David Vanderpol
Review from Google · view on GoogleThank you Michel great service and very friendly.
Jimeika Williams1 reviewTotal number of Google reviews Jimeika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery happy with product
Tameka Fuller6 reviewsTotal number of Google reviews Tameka has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGabriel was on time , Took care of repairs quick and then he also replaced back of camera lense also
Richark Ramsey
Review from Google · view on GoogleAndy did a fantastic job!! Thank you so much
Adam Gowan2 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThanks Michael
Trevor Maybee
Review from Google · view on GoogleThanks Micheal
Business details
- Address: 475 Haywood Rd #1, Greenville, SC 29607
- Phone: (864) 568-5511
- Website: ubreakifix.com
- Service area: Greer, SC