Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Google reviewers rate this O'Fallon repair shop 4.8 out of 5 stars based on 1305 reviews, with the owner responding to 79% of them. Customers frequently praise the staff for being friendly, knowledgeable, and quick to complete repairs like battery replacements, screen fixes, and data transfers at reasonable prices. However, some lower-rated reviews describe instances of poor communication regarding part arrival times, delayed repairs beyond promised windows, and claims of device damage or unprofessional behavior during service.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
1,305 Google reviews we collected
Phrases our text analysis found in 1,005 written reviews
How often each topic comes up in the written reviews
We read 1,005 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had the stupidest reason for my phone to be acting up, but they took care of me in no time.”
“…othing, called AGAIN and spoke to manager and apparently there was a delay and I picked it up a month later… HOWEVER, I picked it up and the pink swit…”
“They treated me extremely professionally as we dealt with iOS 27.”
“Tony was extremely rude, disrespectful, and completely unprofessional.”
“They fixed it in less than 15 minutes and it cost even less than the initial (reasonable) quote.”
“The worst experience was when she went to pick up the phone, the tech said the battery was ok and there was a failure in the phone’s motherboard so th…”
“I would highly recommend ubreakifix O'Fallon location to anyone who could use their services.”
“Save yourself time and money, I recommend going anywhere else for non warranty Samsung repairs.”
“Cleared my phone of viruses for a very reasonable price and within a couple hours of dropping it off.”
“this place is a rip off.”
“They fully explained what the problem was, gave us options, told us the exact price.”
“Today my husband went to pick up the computer because we are at day 24 with zero communication from the store.”
“…ceived and would definitely recommend uBreakiFix to anyone in need of reliable, high-quality device repair.…”
“I felt I was lied to by the Insurance company, and definitely lied to by We fix it, as my computer was not fixed, as told by an associate.”
praise complaint · found by our text analysis, Google review wording unchanged.
Very kind and personable. Did a diagnostic check and advised. I will return if necessary.
Extremely helpful getting my phone back working! Highly recommend this location!
Took my phone in after having an issue with my charging port. They fixed it in less than 15 minutes and it cost even less than the initial (reasonable) quote. Highly recommend!
Great team of repairmen and staff. They treated me extremely professionally as we dealt with iOS 27. I’m very happy with the service and support from this great team.
I had the stupidest reason for my phone to be acting up, but they took care of me in no time.
They charged a diagnosis fee that was applied to the cost of the repair. Fix was delivered in the time promised!
4.8 ★★★★★ 1,305 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Cameron was amazing!!!!!
We're thrilled to hear that Cameron made such a great impression! Thank you for your wonderful feedback, Jacita!
Very kind and personable. Did a diagnostic check and advised. I will return if necessary.
Thank you for your positive feedback, Celia! We're glad to hear you found our team kind and helpful. We look forward to assisting you again if needed!
Great customer service and super quick and easy!!
Thank you, Kayla! We’re thrilled to hear that you had a great experience with our customer service and found the process quick and easy. Your satisfaction is our top priority. Looking forward to serving you again soon!
Thank you Cameron for fixing my phone issue! Much appreciated!!
Thank you, Victor! We're thrilled to hear that Cameron was able to resolve your phone issue. Your appreciation means a lot to us, and we're here whenever you need assistance in the future!
Tony got my phone fixed up quickly! Highly recommend.
Thank you for the wonderful review, Oliver! We're thrilled to hear that Tony was able to get your phone fixed quickly. Your recommendation means a lot to us, and we hope to assist you again in the future!
Extremely helpful getting my phone back working! Highly recommend this location!
Colin, we're thrilled to hear that you found our service extremely helpful! Thank you for recommending us. We look forward to assisting you again in the future!
Took my phone in after having an issue with my charging port. They fixed it in less than 15 minutes and it cost even less than the initial (reasonable) quote. Highly recommend!
Thank you so much for your wonderful feedback, Jesse! We're thrilled to hear that we could resolve your charging port issue quickly and at a lower cost than expected. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Great team of repairmen and staff. They treated me extremely professionally as we dealt with iOS 27. I’m very happy with the service and support from this great team.
Thank you so much, James! We're thrilled to hear that our team provided you with professional service while addressing your iOS 27 needs. Your satisfaction is our priority, and we look forward to assisting you again in the future!
The repair tech went above and beyond taking care our phone issues.
Thank you for your fantastic review, Jim! We're thrilled to hear that our repair tech exceeded your expectations. Providing exceptional service is our priority, and it's great to know that we were able to help with your phone issues. We look forward to assisting you again in the future!
I had the stupidest reason for my phone to be acting up, but they took care of me in no time.
Thank you, Ernie! We're glad to hear that our team was able to assist you quickly, no matter the reason. Your satisfaction is our priority, and we appreciate your 5-star review!
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
