Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate uBreakiFix 4.7 out of 5 based on 1070 reviews, frequently praising the shop for quick turnaround times, clear communication, and fair pricing on phone and computer repairs. Many customers highlight the convenience of same-day service and the helpfulness of the staff during routine screen and battery replacements. However, a pattern of criticism in low-star reviews involves unexpected additional charges, such as labor fees for unrepairable items or unclear explanations regarding repair plans and parts used.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
1,070 Google reviews we collected
Phrases our text analysis found in 784 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 784 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andy was very nice and got the repair done before closing”
“Insensitive and not helpful to people who are trying to recover photos from deceased loved ones.”
“Andy got me taken care of within hours and got me on my way.”
“The screen is great but the home button is not responsive.”
“Andy helped fix my iPhone screen right before close, great service and phone works great!”
“They did not fix my computer and just pressured me into buying their subscription service and told me the subscription wouldn't cover my device after…”
“I recommend everyone to do business with Ubreakifix.”
“I would not recommend uBreakiFix based on our experience.”
“Make sure you have insurance, it’s so worth it when it comes to these phones.”
“This place is a rip off.”
“Customer service was great, very clear and patient.”
“Basically I'm mad about being lied to and the seemingly poor communication inside the company and with the solder house.”
“Very helpful experience genuinely saved my life very thankful Andy specifically was very helpful”
“After this experience, I would not trust uBreakiFix with another device and would not return for future repairs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired uBreakiFix - Phone and Computer Repair for 4 kinds of job. Pick one to see what they paid and said.
The customer service was wonderful. UBreakiaFix in Whitefish Bay took care of my computer and phone in a few hours Thanks
Andy is the bomb. I was stressed out of my mind after dropping my phone. Andy got me taken care of within hours and got me on my way. I recommend everyone to do business with Ubreakifix. Very reasonable price as well. I'm a happy camper.
Andy helped fix my iPhone screen right before close, great service and phone works great!
Andy was super helpful with replacing my iPhone 11 pro max battery, would highly recommend
I brang in the phone and it was fixed in great timing thanks to Andy and back to new definitely recommend to friends and family.
Even though we came in late he still gave us great service and fixed the problem I had with my phone
| Job | Reviews | Category typical |
|---|---|---|
| Screen repair/replacement | 6 | — |
| Diagnostics analysis | 4 | — |
| Battery replacement | 3 | — |
| Charge port repair | 2 | — |
4.7 ★★★★★ 1,070 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My phone looks amazing.
Thank you for the fantastic feedback, James! We're thrilled to hear that you love how your phone looks. Your satisfaction is our top priority!
The customer service was wonderful. UBreakiaFix in Whitefish Bay took care of my computer and phone in a few hours Thanks
Thank you, Rev. Maurice! We're thrilled to hear that you had a wonderful experience with our customer service and that we were able to take care of your devices so quickly. We appreciate your feedback and look forward to assisting you again in the future!
Perfect service! Super sweet guy, fast and easy. I will be back!
Thank you so much, Katelyn! We're thrilled to hear that you enjoyed our service and found it quick and easy. Your satisfaction is our priority, and we can't wait to welcome you back soon!
Anthony did a fantastic job saving my phone
Thank you for sharing your experience, Sherry! We're thrilled to hear that Anthony did a fantastic job saving your phone. Our team works hard to provide quick and reliable service, and it's great to know that you were satisfied. We look forward to helping you again!
So far very pleased with the service. Nice to have them in the neighborhood.
Thank you for sharing your experience! We're thrilled to hear that you're pleased with our service. It's wonderful to have such supportive neighbors like you in the community. We look forward to serving you again!
Andy is the bomb. I was stressed out of my mind after dropping my phone. Andy got me taken care of within hours and got me on my way. I recommend everyone to do business with Ubreakifix. Very reasonable price as well. I'm a happy camper.
Thank you for your wonderful feedback, Sharry! We're thrilled to hear that Andy was able to help you so quickly and that you're satisfied with our service. Your recommendation means a lot to us at uBreakiFix. We look forward to assisting you again in the future!
Andy helped fix my iPhone screen right before close, great service and phone works great!
Thank you for the wonderful feedback, Ellis! We're thrilled to hear that Andy provided great service and got your iPhone screen fixed just in time. If you need any more assistance in the future, don't hesitate to reach out!
Andy was very nice and got the repair done before closing
Thank you, Ezra! We're thrilled to hear that Andy provided excellent service and completed your repair before closing. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Andy was super helpful with replacing my iPhone 11 pro max battery, would highly recommend
Thank you for the wonderful feedback! We're thrilled to hear Andy was able to assist you with your iPhone battery replacement. Your recommendation means a lot to us, and we look forward to serving you again in the future!
I brang in the phone and it was fixed in great timing thanks to Andy and back to new definitely recommend to friends and family.
Thank you for your wonderful feedback, Symone! We're thrilled to hear that Andy was able to get your phone fixed quickly and to your satisfaction. Your recommendation means a lot to us, and we look forward to helping your friends and family in the future!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
