Oil change service · Battle Creek, MI · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%57+13.8Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#635 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 10%
4.7★★★★★1,316 Google reviews · 24 photos
87%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Uncle Ed's Oil Shoppe 4.7 out of 5 stars based on 1,316 reviews, with the owner responding to 82% of them. Customers frequently praise the shop for quick, thorough oil changes, friendly staff, and transparent communication regarding vehicle issues. However, recurring criticisms in lower-rated reviews involve unexpected fees for equipment failures, price discrepancies between posted rates and final bills, and instances of vehicle damage or incorrect fluid usage during service.
Google rating: 4.7 out of 5 from 1,316 reviews (87% five-star).
Reviews on this page: 1,316 Google reviews (930 with written comments, 18 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Battle Creek, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Uncle Ed's Oil ShoppeAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Uncle Ed's Oil Shoppe: 70/100 on this factor. Category median: 87.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Uncle Ed's Oil Shoppe: 57/100 on this factor. Category median: 85.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Uncle Ed's Oil Shoppe: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Uncle Ed's Oil Shoppe: 75/100 on this factor. Category median: 100.B
75
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Uncle Ed's Oil Shoppe: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Uncle Ed's Oil Shoppe: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
1,316 Google reviews we collected
4.7of 5
5 stars1,14187%
4 stars715%
3 stars202%
2 stars161%
1 star685%
Praise vs complaints
Phrases our text analysis found in 930 written reviews
96%praise
Praise1,21296%
Complaints544%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price4728%
Reasonable10462%
Overpriced159%
Not sure32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41333%
Speed & response30524%
Quality & results29523%
Would recommend867%
Price & value716%
Communication615%
Honesty & trust353%
What customers talk about
We read 930 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was able to get in and out on my lunch break and the guys were very friendly and knowledgeable.”
“…moving and I have worked at oil shops before I called them they keep hung up on me after my complaint Molly went to him because I own my own business…”
“They are efficient and non-judgmental when I visited.”
“The guys were all business and took care of my car with no funny business or delays.”
“Great attention to detail- went out of their way to find a dropped custom tire cap.”
“i told them it was not my fault that their equipment was not working and they should charge me the regular price, they disagreed”
“Uncle Ed’s on Columbia has found a forever customer five stars all around thank you to all the great work you all do”
“I have been using this station regularly, but I will not be back.”
“Personal service, attention to detail, great price, quick, friendly, reliable, and trustworthy—sounds like they really nailed it.”
“But very EXPENSIVE, It was the first time I've paid $120 for an oil change.”
“Lots of great communication between the guys to get the work done fast and get me back on the road.”
“I’m genuinely grateful for that effort, and I regret how I treated everyone.”
“I was lied to.”
People customers mention
Luke14 reviews
Columbia13 reviews
Josh12 reviews
Tristen9 reviews
Ronnie9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Uncle Ed's Oil Shoppe for 8 kinds of job. Pick one to see what they paid and said.
Bob6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Quite knowledgeable and polite. Been going here since moving to Battle Creek (2015). Great service and knowledgeable workers. Can’t ask for anything more.
Reasonable priceOil change
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★
i went to get my oil changed today and their air compressor was down so they wanted to charge me an extra 25 dollars because they had to fill my oil a different way.
i told them it was not my fault that their equipment was not working and they should charge me the regular price, they disagreed
so i went somewhere else and they lost a customer for good.
Thorn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
After my oil change, I noticed a leak and got upset before I understood what had happened. I blamed the manager and staff and posted an unfair review, even though they were trying to help. The manager went above and beyond by driving 45 minutes to my home and fixing the small issue. I’m genuinely grateful for that…
Great priceOil change
Jennifer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
They did I great job. I particularly enjoyed the part where they say “What time is it? Show time” every time a car pulls in
Reasonable priceOil change
MaureenLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They are efficient and non-judgmental when I visited. There were no forceful add ons and the crew had a great sense of humor, wishing all of us a happy whatever holiday each shouted.
Reasonable priceOil change
Walter10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great attention to detail- went out of their way to find a dropped custom tire cap. Highly recommended
Quite knowledgeable and polite. Been going here since moving to Battle Creek (2015). Great service and knowledgeable workers. Can’t ask for anything more.
Price assessment: Reasonable price
Services: Oil change
Response from the owner · a year ago
Thank you for shining the spotlight on our teams’ service and expertise, Bob! We appreciate the feedback and will make sure to thank them for a job well done. We look forward to seeing you again.
David Edgell2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
i went to get my oil changed today and their air compressor was down so they wanted to charge me an extra 25 dollars because they had to fill my oil a different way.
i told them it was not my fault that their equipment was not working and they should charge me the regular price, they disagreed
so i went somewhere else and they lost a customer for good.
Response from the owner · 3 days ago
Hi David, we recognize your feedback regarding the equipment challenges and pricing discussions during your visit. Our organization values fair practices, and we would appreciate the opportunity to review this matter further for you. Please reach out to us at [email protected] so we can address your experience. We hope to welcome you back soon for a much better visit.
Joe England6 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Hello Joe, we appreciate your support and kind words about our helpful, pressure-free service. We look forward to seeing you again for your future service needs!
Thorn West2 reviewsiTotal number of Google reviews Thorn has written across all businesses on Google Maps, not just this one.
After my oil change, I noticed a leak and got upset before I understood what had happened. I blamed the manager and staff and posted an unfair review, even though they were trying to help. The manager went above and beyond by driving 45 minutes to my home and fixing the small issue. I’m genuinely grateful for that effort, and I regret how I treated everyone. Uncle Ed’s Oil Shoppe showed real care and commitment to making things right in every aspect.
Price assessment: Great price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Hi Thorn, thank you for following up and setting the record straight! We truly appreciate your honesty and understanding, and we're glad our team could help resolve everything. We look forward to seeing you again on your next visit!
Jennifer Rutkoskie4 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
They are efficient and non-judgmental when I visited. There were no forceful add ons and the crew had a great sense of humor, wishing all of us a happy whatever holiday each shouted.
Price assessment: Reasonable price
Services: Oil change
Service duration: 30–60 min
Response from the owner · a week ago
That's what we aim to hear, Maureen! We always strive to provide the best service to every guest, and are glad you found this to be the case during your visit. We look to forward to seeing you again.
Walter Alexander10 reviewsiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
I have always have great experiences at uncle Ed's on Columbia ave. They get me in and out in a timely manner and make sure I am aware of issues that need to be addressed now or if they can wait.
Response from the owner · a week ago
Our team thanks you for your loyalty, Angela! Your kind words mean a lot to the team. We sure appreciate having you as part of our Battle Creek family! Have a great day.
Carl Fletcher1 reviewiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Want to change my own oil plug it is not moving and I have worked at oil shops before I called them they keep hung up on me after my complaint Molly went to him because I own my own business and didn't have time to change the oil so I let them do it one time now I remember why I don't allow people do it anymore
Response from the owner · a month ago
Hi Rick, we regret to hear that you are displeased with your recent experience with us. When you have an opportunity, please contact us at [email protected] so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
