Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Under The Rug Floorcare holds a 5.0 Google rating from 188 reviews, with the owner responding to 64% of them. Customers frequently cite fair pricing, punctual service, and clear communication regarding the work performed. Recurring themes include the removal of stubborn stains from carpets, rugs, and upholstery, as well as professional handling of last-minute requests. The business is noted for its friendly staff and effective results on various floor types, including tile and ducts.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
188 Google reviews we collected
Phrases our text analysis found in 167 written reviews
Price verdicts customers left with their Google review
Middle half of what 21 customers paid ($188–$335) · gold mark = category median.
How often each topic comes up in the written reviews
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Reliable, Very knowledgeable and explains the work to be done so there is no confusion.”
“Great customerservice Rolando did an amazing job on our carpet real good guy Will be in contact”
“Very efficient and very professional I would definitely recommend them to anybody no job too big or too small for them to tackle”
“Will definitely recommend them to my friends and have them back again!”
“Prompt communication, reasonable pricing, excellent service, all while being friendly and so clearly good at what they do.”
“He explained the process clearly to me from the beginning, and there was no hidden charges!”
“Their customer service is truly superb—responsive, professional, and so easy to work with.”
“They not only got the stains out, but the carpet looks absolutely beautiful—honestly, like new!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Under The Rug Floorcare Carpet Cleaning San Diego for 6 kinds of job. Pick one to see what they paid and said.
Rolo and Ana deep cleaned my Linen couch and it looks amazing! Can’t recommend this company enough. Fair prices, great service and super friendly! Will be using them again to maintain the cleanliness!
Reliable, Very knowledgeable and explains the work to be done so there is no confusion.
Excellent job! My carpets look brand new!! Will definitely recommend them to my friends and have them back again!!!
Great customerservice Rolando did an amazing job on our carpet real good guy Will be in contact Thank you very much
Personal was very knowledgeable,very helpful and friendly. I will definitely hire them again and recommend them. My place looks great!
Rolando did a great job cleaning my ducts. Very professional, polite and communicated about his arrival time. Left the house clean and free of debris from the ducts. Pricing was fair. I would highly recommend Under the Rug Floorcare for duct cleaning.
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 30 | $170–$447 |
| General carpet cleaning | 25 | $170–$334 |
| Carpet steam cleaning | 21 | $176–$340 |
| Pet stain & odor removal | 13 | $139–$360 |
| Upholstery cleaning | 12 | $189–$359 |
| Move-out cleaning | 2 | — |
5.0 ★★★★★ 188 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Rolo and Ana deep cleaned my Linen couch and it looks amazing! Can’t recommend this company enough. Fair prices, great service and super friendly! Will be using them again to maintain the cleanliness!
Reliable, Very knowledgeable and explains the work to be done so there is no confusion.
Thank you, Ricardo J Vazquez, for the 5-star rating! ⭐ We’re thrilled to know you had a great experience with our carpet cleaning service in San Diego. We appreciate your support and look forward to serving you again at Under The Rug Floorcare Carpet Cleaning!
Super nice and knowledgeable! Will be doing my other rug through them!
They were fantastic I had a last minute emergency and they were able to attend to me Very efficient and very professional I would definitely recommend them to anybody no job too big or too small for them to tackle
Excellent job! My carpets look brand new!! Will definitely recommend them to my friends and have them back again!!!
Outstanding service from Under the Rug Floorcare! Their customer service is truly superb—responsive, professional, and so easy to work with. We had a beloved Persian carpet that belonged to my father-in-law, and it had several mysterious stains that we weren’t sure could even be removed. They not only got the stains out, but the carpet looks absolutely beautiful—honestly, like new! The service was fast, and they even delivered the carpet right to my door ahead of the promised time. Rolando was fantastic throughout the entire process. He was incredibly helpful, responsive, and made everything so easy from pickup to delivery. We are so happy with the results and would absolutely recommend Under the Rug Floorcare to anyone looking to restore and care for a special carpet. Wonderful experience from beginning to end!
Great customerservice Rolando did an amazing job on our carpet real good guy Will be in contact Thank you very much
Rolando was AWESOME! He worked on my dryer vent until the problem was solved. My previous dryer vent company left an absolute fire hazard that only diligence and work ethic could have corrected. I recommend this company highly. Don't trust expensive companies that have no conscience! Rolando it THE BEST!
Thank you so much for the wonderful review! We’re glad Rolando was able to thoroughly inspect and resolve your dryer vent issue and make sure everything was safe. We truly appreciate your trust in Under the Rug Floorcare for dryer vent cleaning in San Diego and your recommendation to others. Your support means a lot to our family-owned business!
Great job and excellent service !!!
Thank you for your Review. We are here whenever you need us!
I have been using UTR since 2016 and they are an incredible family owned business. They are so kind, helpful and do great work.
Thank you for trusting us with your Area Rug Cleaning. We truly appreciate your loyalty.
Under The Rug Floorcare Carpet Cleaning San Diego on Google Maps →
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
