iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★217 Google reviews · 24 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
77%reviews answered by the owner
$1.2ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Unicorn Moving & Storage - South Austin Movers at a glance
Google reviewers rate Unicorn Moving & Storage five stars based on 217 reviews, with the owner responding to 77 percent of them. Customers frequently highlight punctual arrivals, efficient crews, careful handling of belongings, and transparent communication throughout the moving process. While most experiences are positive, one recurring criticism involves inaccurate estimates or last-minute scheduling changes that resulted in higher costs or delayed arrival times.
Google rating: 5.0 out of 5 from 217 reviews (99% five-star).
Reviews on this page: 217 Google reviews (206 with written comments, 5 with photos).
Owner responses: the business replied to 77% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Unicorn Moving & Storage - South Austin Movers: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Unicorn Moving & Storage - South Austin Movers: 96/100 on this factor. Category median: 88.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Unicorn Moving & Storage - South Austin Movers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Unicorn Moving & Storage - South Austin Movers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
217 Google reviews we collected
5.0of 5
5 stars21599%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 206 written reviews
98%praise
Praise38698%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3853%
Reasonable3042%
Overpriced34%
Not sure11%
$1.2k+49% vs typical furniture delivery
Middle half of what 57 customers paid ($731–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10527%
Staff & attitude9725%
Would recommend7118%
Quality & results6316%
Communication226%
Price & value195%
Honesty & trust154%
What customers talk about
We read 206 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…day to see how things were going; Brian, Caleb, and Eddie showed up on time and proceeded to CRUSHHHH my move from start to finish, carefully and tho…”
“Friendly, professional and got the job done under the quoted time saving us headaches and $$.”
“If you're looking for movers you can trust with someone you love, I highly recommend Unicorn Moving.”
“I feel good about giving my hard earned money to them they did a great job.”
“Great customer service, excellent communication and coordination.”
“They’re affordable and their service is spectacular.”
“From the initial phone call to the movers arriving, everything was explained in detail so there were no questions and no hidden charges.”
“The process was simple and transparent and the admin staff were helpful and thorough.”
People customers mention
Steve20 reviews
Eddie15 reviews
Angel13 reviews
Joseph10 reviews
Ryan9 reviews
Israel9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Unicorn Moving & Storage - South Austin Movers for 8 kinds of job. Pick one to see what they paid and said.
Rachel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
10 Starz...Marquies ,Yaciel, Maik where my moving team back in July and this is the first time I paid real movers. And I just had to shout them out . They came on time, ready and excited to move me . Everything was swift, coordinated and smooth ... I felt like I was there family member . They did a fabulous…
Paid $500–1,000Great priceLocal moving
WilsonLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I believe this was my fifth move with Unicorn and I would never use anyone else. Hands down the nicest people that are so careful with your things.
Jon7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I have nothing but good things to say about the entire Unicorn team, from my first inquiry to last box unloaded. German and Catherine checked every box and answered every question pre-move, and then checked in with me on moving day to see how things were going; Brian, Caleb, and Eddie showed up on time and proceeded…
Christy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with Unicorn from start to finish. The process was simple and transparent and the admin staff were helpful and thorough. The crew - Israel, Jim, and Cameron - were awesome! Very friendly, efficient, and professional. They took great care of all our furniture and our home in the moving…
Paid $500–1,000Great priceLocal moving
Bill7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great customer service, excellent communication and coordination. Made it an easy move. Highly recommend. Would definitely use again.
Paid $3,000–3,500Great priceSenior moving
KelsiLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fabulous, fabulous experience! Quick response and scheduling, excellent communication throughout the whole process, and a second-to-none focus on customer satisfaction. I cannot give Unicorn enough stars, they are truly exceptional!
Fantastic customer service and move-experience all around.
I moved cross country with them which is a stressful experience but the team and especially Gizela (customer support) made sure everything went smoothly.
Would recommend 10/10. Worth every penny.
Price assessment: Reasonable price
Services: Long-distance moving
Response from the owner · 4 days ago
Helen, thank you for trusting Unicorn with your cross-country move! We know long-distance moves can be stressful, so it means a lot to hear that our team helped make the experience smooth from start to finish
Rachel Bonbona6 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
10 Starz...Marquies ,Yaciel, Maik where my moving team back in July and this is the first time I paid real movers. And I just had to shout them out . They came on time, ready and excited to move me . Everything was swift, coordinated and smooth ... I felt like I was there family member . They did a fabulous job. If you are moving and need the right crew this Crew is definitely the one to pick. I moved from a 1 bed to a 2 bed on the 3rd floor apt. I feel good about giving my hard earned money to them they did a great job. GIVE THEM A RAISE!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · 4 days ago
Rachel, we love hearing that Marquies, Yaciel, and Maik made your first experience with professional movers such a positive one. We’ll be sure to share your shoutout with the crew!
Wilson NeylandLocal Guide · 16 reviewsiTotal number of Google reviews Wilson has written across all businesses on Google Maps, not just this one.
I believe this was my fifth move with Unicorn and I would never use anyone else. Hands down the nicest people that are so careful with your things.
Price assessment: Great price
Price: $500–1,000
Services: Business & corporate-related moving
Response from the owner · 4 days ago
Wilson, five moves with Unicorn means so much to us! We’re grateful to have earned your trust time and time again. Knowing our team’s care and kindness keep you coming back is the best compliment we could receive. Thank you for being part of the Unicorn family!
Kyle Jones6 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
CJ and his crew (Eman & Tyler) were awesome. Friendly, professional and got the job done under the quoted time saving us headaches and $$. Would recommend 10/10
Response from the owner · 4 days ago
Kyle, we love hearing that their friendly approach and hard work made your move smoother, faster, and easier. We’ll be sure to share your feedback with the crew. Thanks for recommending Unicorn!
Jon Hahn7 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
I have nothing but good things to say about the entire Unicorn team, from my first inquiry to last box unloaded. German and Catherine checked every box and answered every question pre-move, and then checked in with me on moving day to see how things were going; Brian, Caleb, and Eddie showed up on time and proceeded to CRUSHHHH my move from start to finish, carefully and thoroughly packing, loading and unloading MANY, MANY boxes of prized possessions in the most courteous, thoughtful and professional manner possible. Could not have been more attentive to my moving details, worked tirelessly, and finished in the projected timeframe and budget all while being easy-going and friendly.
Easily five out of five stars.
Don't hesitate. Unicorn will GET IT DONE for YOU too.
Most highly recommended!
Price assessment: Great price
Price: $1,000–1,500
Services: Small furniture moving, Local moving, Moving-related packing, Oversized-item moving, Object-related moving assistance
Response from the owner · 4 days ago
Jon, what a fantastic review! We’ll be sure to share your kind words with German, Catherine, Brian, Caleb, and Eddie. From the planning and communication to the care they took with your belongings, it’s wonderful to hear the entire team delivered such a smooth experience. Thank you for trusting Unicorn and for recommending us!
Sydney MooreLocal Guide · 24 reviewsiTotal number of Google reviews Sydney has written across all businesses on Google Maps, not just this one.
Marquies, Maiko, Yaciel, Trimaine, Twon, and Myren, did a fabulous job for our move. They were professional, great at following directions, and a joy to be around. Thank you Unicorn moving for a great move! Will update after they do the unloading!
Response from the owner · 4 days ago
Sydney, we love hearing this! We’ll be sure to share your kind words with Marquies, Maiko, Yaciel, Trimaine, Twon, and Myren. It’s wonderful to know their professionalism and positive attitudes made such a great impression
박상용3 reviewsiTotal number of Google reviews 박상용 has written across all businesses on Google Maps, not just this one.
I had a very good experience with unicorn moving. In my case the team leader TJ was leading his team with his good leadership and I could get my moving done less than the time I expected. I strongly recommend unicorn moving. It took only one day to organize all of my belongings after their service! I realize how they care about their service and reputation as a local service provider! Lots of compliments on their work!
Response from the owner · 4 days ago
Thank you for the kind words! We’ll be sure to share your feedback with TJ and the team. It’s great to hear their leadership and efficiency helped make your move easier and get you settled in so quickly. We truly appreciate your recommendation and support for our local team!
Alexandra Masters-Goessling11 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
These guys were great. We had a complicated situation and they worked with us to get us moved same day. Samy was so helpful and flexible, and Brian and his crew were excellent even after a long day.
Services: Local moving
Response from the owner · 4 days ago
Alexandra, thank you for sharing your experience! Samy, Brian, and the crew stepped up when you needed a same-day solution, and we’ll be sure to pass along your recognition!
sean hanna4 reviewsiTotal number of Google reviews sean has written across all businesses on Google Maps, not just this one.
**★★★★★**
Unicorn Moving handled my mom's move to Albuquerque last year, and I can't say enough good things about them. Scheduling was easy from the first call, which took a lot of stress off an already stressful process. The crew was professional, careful with her belongings, and kind to her throughout. Everything arrived on time and in great shape. If you're looking for movers you can trust with someone you love, I highly recommend Unicorn Moving.
Price assessment: Great price
Services: Senior moving
Response from the owner · 4 days ago
Sean, we’re grateful you trusted us to help your mom with such an important move! Thank you for sharing your experience and for recommending Unicorn to others!
Christy Burke4 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
I had a great experience with Unicorn from start to finish. The process was simple and transparent and the admin staff were helpful and thorough. The crew - Israel, Jim, and Cameron - were awesome! Very friendly, efficient, and professional. They took great care of all our furniture and our home in the moving process. It was definitely the easiest two hours of the move for us!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · 4 days ago
Christy, we’re so glad everything went smoothly and that Israel, Jim, and Cameron made moving day feel easy! We truly appreciate you choosing us!
