Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts
Google reviewers rate UniTech Laptop Repair of Portland five stars based on 328 reviews, noting the owner responds to 99% of feedback. Customers frequently cite quick diagnoses, transparent pricing, and clear communication during repairs, such as screen replacements or hardware troubleshooting. Many appreciate that the shop often performs initial checks without charge and returns devices promptly. The few negative comments highlight difficulties with phone communication and a lack of visible signage for new customers.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
328 Google reviews we collected
Phrases our text analysis found in 307 written reviews
How often each topic comes up in the written reviews
We read 307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super nice guy, has saved my life and my laptop three times now.”
“Very affordable and only charges you if you need to leave your computer overnight.”
“Completely TRUST whatever he tells me about what should be repaired or whether it's not worth it.”
“An excellent experience from start to finish — I can’t recommend him highly enough!”
“I cannot recommend this business highly enough; my laptop repair was fast and perfect with clear communication throughout.”
“He was quick to fix my laptop while I waited and it was a great experience.”
“Our laptop had gotten so slow and had stopped showing some functions that it became obvious we needed to do something with it.”
“Very thorough, terrific personality and so helpful!”
“I dropped off my Macbook air with water damaged and now it's working like new!”
“It's like discovering a car mechanic who not only knows how everything works, the integrity is undeniable.”
“…of me within half an hour, walking me through the entire process and explaining the source of the issues.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Super nice guy, has saved my life and my laptop three times now. Very affordable and only charges you if you need to leave your computer overnight.
Mousa was so kind and very knowledgeable. He was quick to fix my laptop while I waited and it was a great experience. Hopefully I will not need him in the near future, but I'll be back if there's a need!
Had a second experience with UniTech in 2026, and the experience was once again excellent! I came in with a laptop that was frozen. Mousa diagnosed it on the spot, kept the laptop overnight to fix the issue, and I had my laptop back by noon the next day! Mousa is the best! His prices are fantastic! Again - the only…
Mousa went above and beyond replacing the screen on my Lenovo ThinkPad. He kept my downtime without the laptop to an absolute minimum and returned it cleaned up and looking practically brand new. He’s clearly very skilled, incredibly generous with his time, and his pricing was more than fair. An excellent experience…
I was having issues with my school laptop, and Mousa diagnosed the problem in store and fixed it in front of me within half an hour, walking me through the entire process and explaining the source of the issues. I could not have asked for kinder, more efficient, more professional service. I would absolutely…
Mousa is an incredibly awesome person with fantastic knowledge of computers he was able to troubleshoot my computer and let me know that is totally out to lunch. You then I was able to take my hard drive out put it into one of his devices and sell me it for a very economical price this guy is incredible his business is fantastic
5.0 ★★★★★ 328 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Super nice guy, has saved my life and my laptop three times now. Very affordable and only charges you if you need to leave your computer overnight.
Mousa was so kind and very knowledgeable. He was quick to fix my laptop while I waited and it was a great experience. Hopefully I will not need him in the near future, but I'll be back if there's a need!
Had a second experience with UniTech in 2026, and the experience was once again excellent! I came in with a laptop that was frozen. Mousa diagnosed it on the spot, kept the laptop overnight to fix the issue, and I had my laptop back by noon the next day! Mousa is the best! His prices are fantastic! Again - the only place I will go! Excellent customer service! He quickly assessed the problems for two of my laptops, quick turnaround, found a sound issue I had forgotten to mention to him and fixed that. Very thorough, terrific personality and so helpful! So glad I found him. Only place I will go for help!
Thank you so much for this 5-star review. We really appreciate you being a customer. We're here for you anytime.
Mousa went above and beyond replacing the screen on my Lenovo ThinkPad. He kept my downtime without the laptop to an absolute minimum and returned it cleaned up and looking practically brand new. He’s clearly very skilled, incredibly generous with his time, and his pricing was more than fair. An excellent experience from start to finish — I can’t recommend him highly enough!
Thank you so much for the 5-star review. We really appreciate you being a customer. We're here for you anytime.
I was having issues with my school laptop, and Mousa diagnosed the problem in store and fixed it in front of me within half an hour, walking me through the entire process and explaining the source of the issues. I could not have asked for kinder, more efficient, more professional service. I would absolutely recommend this business to anyone experiencing tech problems
Thank you so much for the 5-star review. We really appreciate you being a customer. We're here for you anytime.
Excellent service, they truely understand what they are doing
Thank you so much for the 5-star review. We really appreciate you being a customer. We're here for you anytime.
The owner was very fast and friendly, very helpful.
Thank you so much for the 5-star review. We really appreciate you being a customer. We're here for you anytime.
Unitech fixed my laptop . They are the best
Thank you so much for the 5-star review. We really appreciate you being a customer. We're here for you anytime.
Mousa is an incredibly awesome person with fantastic knowledge of computers he was able to troubleshoot my computer and let me know that is totally out to lunch. You then I was able to take my hard drive out put it into one of his devices and sell me it for a very economical price this guy is incredible his business is fantastic
Thank you so much for the 5-star review. We really appreciate you being a customer. We're here for you anytime.
Great experience - we brought my son's laptop in to be evaluated for a loud fan. My husband could have fixed it himself but we couldn't find the part for sale anywhere. Mousa was able to source the part for us and give recommendations on which of several options to buy, without charging us for his time. Be mindful of the shop hours (we showed up during lunch the first go round) but otherwise a great experience with a very friendly and knowledgeable owner. If we need future repairs this is where we'll go.
Thank you so much for the 5-star review. We really appreciate you being a customer. We're here for you anytime.
Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts
