United Prime Cleaning Services, Inc. logo

United Prime Cleaning Services, Inc.

House cleaning service · Barnstable Town, MA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty99−0.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#95 of 108 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 12%
4.8 ★★★★★ 98 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
Aug 2026latest review

United Prime Cleaning Services, Inc. at a glance

Google reviewers rate United Prime Cleaning Services 4.8 out of 5 based on 98 reviews, with the owner responding to 87 percent of them. Customers frequently praise the company for punctuality, thoroughness in deep cleaning and post-construction services, professional communication, and fair pricing. However, a recurring criticism in lower-rated excerpts involves discrepancies between initial quotes and final billing, as well as instances where cleaners did not follow specific instructions regarding which areas to clean.

  • Google rating: 4.8 out of 5 from 98 reviews (95% five-star).
  • Reviews on this page: 98 Google reviews (78 with written comments).
  • Owner responses: the business replied to 87% of reviews.
  • Most recent review: August 20, 2026.
  • Service: Carpet Cleaning serving Barnstable Town, Massachusetts.

Data from Google, last updated October 26, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction82Reliability62Craft & service99Value100Momentum100Replies to reviews90Satisfaction: 82 (median 96)Reliability: 62 (median 97)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 90 (median 72)
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United Prime Cleaning Services, Inc.: 82/100 on this factor. Category median: 96.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United Prime Cleaning Services, Inc.: 62/100 on this factor. Category median: 97.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United Prime Cleaning Services, Inc.: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United Prime Cleaning Services, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United Prime Cleaning Services, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United Prime Cleaning Services, Inc.: 90/100 on this factor. Category median: 72.A
90

Bar = this company · dark tick = category median.

Star ratings

98 Google reviews we collected

  • 5 stars9395%
  • 4 stars11%
  • 3 stars00%
  • 2 stars11%
  • 1 star33%

Praise vs complaints

Phrases our text analysis found in 78 written reviews

  • Praise13694%
  • Complaints86%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3927%
  • Would recommend2920%
  • Speed & response2819%
  • Staff & attitude2014%
  • Honesty & trust1410%
  • Communication86%
  • Price & value64%

What customers talk about

We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They came and did a deep cleaning on my grandfathers house and they did a great job”
  • “i hired this company last minute to get a deep cleaning done they did an amazing job i definitely recommend!”
    “Would not recommend.”
  • “The ladies arrived at our home on time and started working immediately.”
    “After a delay she came to give me a price.”
  • “They have demonstrated very high level of professionalism and dedication.”
  • “I highly recommend them if you’re looking for reliable, high-quality cleaning.”
  • “We also would like to thank the entire team at United Prime Cleaning-from the communication officer to the owner.”
  • “And the price is very reasonable compared to many of the other places I called.”
    “When I called they explained their pricing and said they can work within most any budget.”

People customers mention

  • Bianca 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired United Prime Cleaning Services, Inc. for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

AJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They came and did a deep cleaning on my grandfathers house and they did a great job

Paid $500+Reasonable priceStandard cleaning

Photos

Customer reviews

4.8 ★★★★★ 98 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
AJ McGillivray2 reviewsTotal number of Google reviews AJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They came and did a deep cleaning on my grandfathers house and they did a great job

  • Price assessment: Reasonable price
  • Price: $500+
  • Services: Standard cleaning
Yong Han7 reviewsTotal number of Google reviews Yong has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our very first house cleaning service provided by United Prime Cleaning left us with a very impressive feeling of satisfaction. The ladies arrived at our home on time and started working immediately. They were extremely careful and gentle to clean our light feature, glassware and furniture. All bathrooms were meticulously cleaned. They even thoughtfully cleaned our glass doors to the patio so we were able to appreciate the spring flowers more clearly. The ladies showed great respect to us and our property. We also would like to thank the entire team at United Prime Cleaning-from the communication officer to the owner. They have demonstrated very high level of professionalism and dedication. We are looking forward to having this company to clean our home for years to come.

H LLocal Guide · 56 reviewsTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company. The main office communicates well and send invoices easily. The girls are on time and do a good job.

  • Price assessment: Reasonable price
  • Services: Standard cleaning
Meaghan Fowler2 reviewsTotal number of Google reviews Meaghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company is great to work with! I called many different places but ended up moving forward with United Prime Cleaning and it was a great choice! They even cleaned under our beds, our tile grout, they didn’t miss a spot! And the price is very reasonable compared to many of the other places I called. Thank you team!

NextStep1 reviewTotal number of Google reviews NextStep has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My wife loved your service! I’m grateful for the United Prime team!

Nicolee Paivaa1 reviewTotal number of Google reviews Nicolee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you from the bottom of my heart for the amazing work you guys do in my home. You guys make such a difference in my daily life. Thank you so much!😍

Yazy Soares5 reviewsTotal number of Google reviews Yazy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

i hired this company last minute to get a deep cleaning done they did an amazing job i definitely recommend!!

Ysrael Desouza4 reviewsTotal number of Google reviews Ysrael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best cleaning service ever

Luiza Augusta2 reviewsTotal number of Google reviews Luiza has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m really happy with United Prime Cleaning Services, Inc.! The team was super professional, on time, and paid attention to all the little details. I highly recommend them if you’re looking for reliable, high-quality cleaning.

jean s7 reviewsTotal number of Google reviews jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This team does an incredible job with post-construction cleanups! After every renovation, they leave the space spotless—no dust, no debris, just a fresh, move-in-ready home. They’re always on time, super thorough, and make sure every detail is taken care of. It’s a huge relief knowing we can count on them to handle the final cleanup after our projects. Highly recommend!

United Prime Cleaning Services, Inc. on Google Maps →

Business details