Analyzing 6,827,3656.8M ReviewsFor 19,34619.3K Experts
Customers consistently praise the company for punctual arrivals, professional conduct, and thorough inspections across various pest issues. Reviewers highlight clear communication regarding treatment processes and fair pricing, noting that technicians often take time to explain options and protect property during service. The business maintains a 5/5 rating from 430 reviews, with the owner responding to 90% of feedback. However, isolated low-star reviews criticize inadequate service delivery, billing for uncompleted work, and a lack of follow-up on promised repairs.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
430 Google reviews we collected
Phrases our text analysis found in 361 written reviews
Price verdicts customers left with their Google review
Middle half of what 87 customers paid ($76–$282) · gold mark = category median.
How often each topic comes up in the written reviews
We read 361 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Norman showed patient understanding of our problem and treated it thoughtfully and thoroughly.”
“Kevin was knowledgeable and thorough, not to mention friendly.”
“Would highly recommend to anyone that needs this service, especially if you've had other companies in the past that didn't fix the problem.”
“Norman was very professional and efficient with servicing my home.”
“I would recommend anyone to use Universal Lest Control!”
“He was incredibly thorough, took his time in every room, and clearly explained what to expect next.”
“Norman Rodgers is awesome and always a pleasure to deal with, and honestly all of their technicians have been great.”
“Evens was professional, reasonably priced, and highly effective.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Universal Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Norman showed patient understanding of our problem and treated it thoughtfully and thoroughly.
Norman provides experienced and professional service. I used to have problems with field mice coming into the garage and basement but have not seen any critters since using Universal Pest Control.
After reading all the reviews mentioning Evens I kinda felt like I had a celebrity at my home when he showed up for our first treatment. And he did not disappoint. Very thorough inspection and took the time to explain the process, answer my questions, and even welcome me to the area (we had just moved in from an…
The technician arrived on time, evaluated the issue, explained, how ants would be terminated and treated the areas inside and outside of the house.
My usual pest control company wasn’t available so I asked for recommendations and Evens came highly recommended so I gave him a shot. He came out the next day and took care of our problem (springtails). What a nice guy! I highly recommend him.
Service was exceptional and timely. They handled my bird issue with care and expertise
| Job | Reviews | Category typical |
|---|---|---|
| Rodent extermination | 99 | $81–$323 |
| General pest inspection | 69 | $56–$139 |
| Hornet & wasp extermination | 32 | $111–$371 |
| Ant extermination | 29 | $85–$282 |
| General wildlife removal | 15 | — |
| Spider extermination | 12 | $56–$179 |
| Cockroach extermination | 10 | $91–$323 |
| Termite extermination | 9 | $168–$426 |
5.0 ★★★★★ 430 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Norman showed patient understanding of our problem and treated it thoughtfully and thoroughly.
Thank you for the positive feedback
Kevin was knowledgeable and thorough, not to mention friendly. Thanks for the great service!
I have been using Universal Pest control for almost 3 years now. Norman was very professional and efficient with servicing my home. The company has always helped me with any pest issues that I've had, even in emergency situations. I would recommend anyone to use Universal Lest Control!
Thank you for your continued trust and loyalty over the past three years! We’re happy to hear Beaudelaire consistently provide professional service and we’ve been able to assist you promptly in emergencies. Your recommendation means a lot to us!
Beau is a great and very helpful every time he comes.
Thank you for the positive feedback!
Norman was great. Very informative and very professional. He is a great asset to Universal Pest Control.
Norman with Universal pest control as always is a pleasure to have come out. He is very thorough, effective, and personable. Highly recommended!
Norman is great.
Norman Rodgers is our favorite tech! He always checks in to see if we have any concerns, pays close attention to detail, is polite and friendly! He’s always welcome to come service our home.
Norman is a courteous and respectful technician. He placed protective covering on his shoes to protect my wooden floors. He sprayed my home for ants.
Norman was great! He was incredibly thorough, took his time in every room, and clearly explained what to expect next. Excellent service!
Analyzing 6,827,3656.8M ReviewsFor 19,34619.3K Experts
