Experts Reviews · Company report
Universal Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Universal Pest Control

Bayonne, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 63 cockroach control · 5.0★ from 430 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Pest Control is better than 97% of cockroach control.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Pest Control is better than 99% of cockroach control.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Pest Control is better than 95% of cockroach control.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Pest Control is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Universal Pest Control for 8 kinds of job.

Universal Pest Control for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$85–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Ant extermination” · showing 20

IanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kevin was knowledgeable and thorough, not to mention friendly. Thanks for the great service!

Reasonable priceRodent exterminationAnt extermination
Izzy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Norman is a courteous and respectful technician. He placed protective covering on his shoes to protect my wooden floors. He sprayed my home for ants.

Ant extermination
Irina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technician arrived on time, evaluated the issue, explained, how ants would be terminated and treated the areas inside and outside of the house.

Paid $200+Not sureAnt extermination
Gio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Norman, is a gentleman! Courteous, cheerful and excellent at his work.

Paid $40–60Reasonable priceRodent exterminationAnt extermination
Tara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Evens and Norman are the absolute best!

Paid $40–60Great priceHornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Eddie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service every time they come. I had ant problems. Tried doing all treatment myself and nothing was working. Call Universal pest they came and stopped my ant problem.

Paid $120–140Reasonable priceGeneral pest inspectionAnt extermination
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Easy to work with. Came when needed without delay. Responded promptly to phone call. Good value. Thanks to Beau, Jay and Norman for their visits over the past years.

Great priceAnt extermination+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Norman is terrific. Conscientious and makes you feel like you are his only customer. He is extremely valuable and competent.

Paid $100–120Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Angela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We’ve been working with this extermination company for the past eight months across many of the properties we manage, and the experience has been outstanding. Their team is reliable, responsive, and consistently delivers high-quality service. A special thank-you to **Maritza**, who has been exceptional. Her…

Paid $120–140Great priceRodent exterminationTermite inspectionTermite extermination
Kristoff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Beau was professional and amiable, as usual. Wish he could be permanently assigned to my property.

Paid $120–140Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
Joe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great job. Very thorough

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
tami5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Our technician is always great! VERY POLITE !!! He has been here a couple of times, FANTASTIC !!!!!!!!! THANK YOU !!!!!

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
C10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Highly recommend this company, I have been using them for 5 years with a quarterly contract. The service techs are very knowledgeable, friendly and courtesy. Norman, serviced my home today. He was on time, professional and thorough. I will continue using this company for all pest control issues and maintenance in the future.

Great priceAnt exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt, friendly service from Baudelaire that gets the job done. When there's been any sign of pests returning, they're right back out to make sure it comes to a stop. Excellent!

Paid $200+Great priceHornet & wasp exterminationAnt extermination
Alexandre1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing service. I have used Universal Pest Control for almost 3 years (once every 3 months) and I could not be happier with their service. Always professional and on time and they address any problems I have when it comes to bugs etc.

Reasonable priceTermite exterminationGeneral pest inspectionAnt extermination
Anchuing3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Been using this group for years. The team is friendly, professional, and thorough with their service. Highly Recommend!

Paid $120–140Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
Ray3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Experienced, pleasant, worked hard, excellent follow up, pointed out and will fix other problem areas.

Paid $200+Reasonable priceAnt extermination
DaphneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Universal Pest Control is the BEST pest control company I have ever worked with. We had a termite problem, as well as carpenter ants that were eating into the house's walls. From the first phone call to the post-work follow-up, we received nothing but kindness, professionalism, and exceptional work. Evens and his…

Ant exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The exterminator that came out today, his name is chris. Please only send him. Impeccable service, great information and very professional. He knows what he’s doing. Thank you.

Ant exterminationGeneral pest inspectionRodent extermination
Suzanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Second time using. Same professionalism as first time, and a job well done.

Ant exterminationBug & insect extermination

Show more ant extermination reviews (9 more) →

Price

$130+9% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

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