Experts Reviews · Company report
Universal Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Universal Pest Control

Bayonne, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 63 cockroach control · 5.0★ from 430 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Pest Control is better than 97% of cockroach control.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Pest Control is better than 99% of cockroach control.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Pest Control is better than 95% of cockroach control.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Pest Control is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Universal Pest Control for 8 kinds of job.

Universal Pest Control for hornet & wasp extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$111–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 58
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Hornet & wasp extermination”

Ron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been using Universal Pest control for almost 3 years now. Norman was very professional and efficient with servicing my home. The company has always helped me with any pest issues that I've had, even in emergency situations. I would recommend anyone to use Universal Lest Control!

Reasonable priceHornet & wasp exterminationGeneral pest inspection
Colleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bo was terrific! Professional, knowledgeable, efficient. He took care of my wasp nest right away!

Reasonable priceHornet & wasp extermination
Tara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Evens and Norman are the absolute best!

Paid $40–60Great priceHornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Norman is terrific. Conscientious and makes you feel like you are his only customer. He is extremely valuable and competent.

Paid $100–120Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Whitney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent service from Maritza Muñiz-Smith! She walked me through every detail, answered all my questions, and made the process completely stress-free. Universal Pest Control has a real star on their team. Highly recommend asking for her!

Paid $200+Reasonable priceHornet & wasp extermination
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Been using their service for a few years. They are always punctual and extremely helpful. When I had a bee hive and my son’s birthday party planned for the next days they came out and took care of the problem. Can’t say enough good things

Hornet & wasp exterminationRodent exterminationGeneral pest inspection
Stephen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Recently had wasps about a month ago - Universal and Norman came out and solved the problem with our newborn 3 month old. After fixing the wasp problem we then found we have a mice problem as well. Called Universal right away and Norman was back at my house the next day. Came and sealed all entry points + laid down…

Paid $200+Great priceHornet & wasp exterminationRodent extermination
Rodrigo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love the service, always on time and even without you asking for some special attention they always get it right.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
C10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Highly recommend this company, I have been using them for 5 years with a quarterly contract. The service techs are very knowledgeable, friendly and courtesy. Norman, serviced my home today. He was on time, professional and thorough. I will continue using this company for all pest control issues and maintenance in the future.

Great priceAnt exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My Son’s house had a bad problem with wasps/yellow jackets coming into the house from outside. The scary part is we have a 3 month old grandson. Needed to get this problem taken care of immediately. Called a few companies, was getting no where. At 2pm, called the last company, UNIVERSAL PEST. Actually spoke to an…

Paid $200+Reasonable priceHornet & wasp extermination
EdLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been having an issue with yellow jackets that built a nest under shingles of our roof. These bees were also getting into our house frequently. We have had the nest treated twice previously by a different pest control company however their treatment provided no relief from the bees, it was ineffective and the…

Paid $200+Reasonable priceHornet & wasp extermination
DavidLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt, friendly service from Baudelaire that gets the job done. When there's been any sign of pests returning, they're right back out to make sure it comes to a stop. Excellent!

Paid $200+Great priceHornet & wasp exterminationAnt extermination
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The tech, Norman was very nice and thorough and explained the expectations from beginning to end and future results of the treatment.

Reasonable priceHornet & wasp extermination
Grace5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Universal Pest Control and the gentlemen Beau are knowledgeable, courteous, and went above and beyond to take care of any issues I was having. Thank you for a good service

Paid $120–140Reasonable priceBee exterminationHornet & wasp exterminationRodent extermination+ Responsiveness
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Evans crawled into the tightest, dirtiest part of our attic to remove a large yellow jacket nest. His was immensely knowledge and professional. Thank you.

Hornet & wasp extermination
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fast Service! I called and they came the next day !

Paid $140–160Reasonable priceHornet & wasp exterminationMosquito extermination
Anchuing3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Been using this group for years. The team is friendly, professional, and thorough with their service. Highly Recommend!

Paid $120–140Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
MariaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Service is excellent and professional

Paid $200+Reasonable priceHornet & wasp extermination
Mimi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Norman is very capable and friendly. Does a great job

Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
Dawn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Norman was the person I dealt with. He was extremely helpful. He answered all of my questions. He was very professional. I was totally impressed with him. I will definitely refer this company some business based on my service with Norman. Thank you Marisa!!

Paid $200+Great priceHornet & wasp extermination
TracyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

October 2023 is actually the second instance where we used Universal Pest Control. Both instances UPC was responsive and professional. We were serviced by Bo and Jabari who both educated us on our pest issues and addressed the problem(s) quickly and effectively. Love the fact that they're a local (Roselle) business. Highly recommend

Hornet & wasp exterminationRodent extermination+ Responsiveness+ Quality+ Professionalism
LeslieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Pest control did a great job getting rid of the wasps in our attic. They needed to come back twice to fully take care of it. They were responsive, timely and addressed my concerns and economical. I would highly recommend them.

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Alexis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have been using Universal Pest Control for quarterly service for 1.5 years now and have always been pleased with their service. Beau is usually our person and is friendly, professional, and knowledgable.

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Professionalism
Rajen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I would recommend Evans to anyone who’s looking for any type of termite/pest control services. He is professional and goes above and beyond.

Home inspectionHornet & wasp exterminationRodent extermination+ Quality+ Professionalism+ Value
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called, got the owner on cell phone, said he was in area and could come right over. Was at our home in 30 min. 30 min. later the hornets and their nest were gone. Could not ask for better service.

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Jenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have now used this service twice, and have been very impressed both times. Both visits were on time, efficient, and good value. First, Evens came in to remove a large hornet's nest from my back wall. He did this quickly and safely. During that visit he also sent a drone up to inspect my roof, as I'd been hearing…

Customer photo from Jenny's review
Hornet & wasp exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Suzie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Rating only, no written review.

Paid $140–160Reasonable priceHornet & wasp exterminationRodent extermination
Michele2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $160–180Great priceHornet & wasp exterminationRodent exterminationAnt extermination
Kenneth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Great priceHornet & wasp exterminationRodent extermination
Ari2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200+Reasonable priceHornet & wasp extermination
Laurena year ago★★★★★

Rating only, no written review.

Paid $200+Hornet & wasp extermination
Bonniea year ago★★★★★

Rating only, no written review.

Hornet & wasp exterminationRodent exterminationGeneral pest inspection

Price

$130+9% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

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