Analyzing 6,864,8886.9M ReviewsFor 19,41719.4K Experts

Experts Reviews · Company report
Universal Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Universal Pest Control

Bayonne, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 63 cockroach control · 5.0★ from 430 Google reviews

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Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Pest Control is better than 97% of cockroach control.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Pest Control is better than 99% of cockroach control.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Pest Control is better than 95% of cockroach control.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Pest Control is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Universal Pest Control for 8 kinds of job.

Universal Pest Control for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$179
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 55
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Spider extermination”

Sweetie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Norman was great! He was incredibly thorough, took his time in every room, and clearly explained what to expect next. Excellent service!

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

After reading all the reviews mentioning Evens I kinda felt like I had a celebrity at my home when he showed up for our first treatment. And he did not disappoint. Very thorough inspection and took the time to explain the process, answer my questions, and even welcome me to the area (we had just moved in from an…

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspection
Tara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Evens and Norman are the absolute best!

Paid $40–60Great priceHornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
SADIQA3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Universal pest control is the best. I used their service for getting rid of field mice from getting in my home & I haven’t seen any since they’ve come. I am so happy with their service & professionalism.

Paid $120–140Reasonable priceBug & insect exterminationGeneral pest inspectionRodent extermination+ Quality+ Professionalism
Joe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great job. Very thorough

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
Billy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Maritza Muniz Smith provided excellent customer service. She was clear, friendly, and extremely knowledgeable. She made the whole process smooth and stress-free. Highly recommend!

Spider extermination
RichardLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I am happy that I contact Universal Pest Control. The technician came and service as requested. I will continue to use them to get rid of all the spiders and bugs. Universal Pest Control came for their quarterly routine service. The technician when’s through every corner of the house and spray exterior as well.…

Spider extermination+ Responsiveness+ Punctuality+ Quality
tami5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Our technician is always great! VERY POLITE !!! He has been here a couple of times, FANTASTIC !!!!!!!!! THANK YOU !!!!!

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
Rodrigo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love the service, always on time and even without you asking for some special attention they always get it right.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
C10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Highly recommend this company, I have been using them for 5 years with a quarterly contract. The service techs are very knowledgeable, friendly and courtesy. Norman, serviced my home today. He was on time, professional and thorough. I will continue using this company for all pest control issues and maintenance in the future.

Great priceAnt exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Grace5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Universal Pest Control and the gentlemen Beau are knowledgeable, courteous, and went above and beyond to take care of any issues I was having. Thank you for a good service

Paid $120–140Reasonable priceBee exterminationHornet & wasp exterminationRodent extermination+ Responsiveness
JLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service, they were very timely and knowledgeable on my issues for my business and came up with a plan right away to take care of the problem. I used them for my home as well. Reasonable prices and exceptional service! Thank you!

Ant exterminationBed bug exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Price

$130+9% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination99$81–$323
General pest inspection69$56–$139
Hornet & wasp extermination32$111–$371
Ant extermination29$85–$282
General wildlife removal15—
Spider extermination12$56–$179
Cockroach extermination10$91–$323
Termite extermination9$168–$426

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