Analyzing 6,827,3656.8M ReviewsFor 19,34619.3K Experts

Experts Reviews · Company report
Universal Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Universal Pest Control

Bayonne, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 63 cockroach control · 5.0★ from 430 Google reviews

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Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Pest Control is better than 97% of cockroach control.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Pest Control is better than 99% of cockroach control.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Pest Control is better than 95% of cockroach control.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Pest Control is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Universal Pest Control for 8 kinds of job.

Universal Pest Control for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$168–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Termite extermination”

Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We have had an amazing experience with Universal Pest since the beginning. Norman is normally our technician and he is the kindest and most accommodating. Thanks as always!

Reasonable priceTermite exterminationGeneral pest inspection
Angela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We’ve been working with this extermination company for the past eight months across many of the properties we manage, and the experience has been outstanding. Their team is reliable, responsive, and consistently delivers high-quality service. A special thank-you to **Maritza**, who has been exceptional. Her…

Paid $120–140Great priceRodent exterminationTermite inspectionTermite extermination
Nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Beau is a great technician, always a pleasure to work with, he’s great with the tenants, takes time to explain what he’s doing and listens to their concerns. Easy to schedule appointments, very flexible.

Paid $120–140Reasonable priceRodent exterminationTermite exterminationGeneral pest inspection
Rodrigo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love the service, always on time and even without you asking for some special attention they always get it right.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Alexandre1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing service. I have used Universal Pest Control for almost 3 years (once every 3 months) and I could not be happier with their service. Always professional and on time and they address any problems I have when it comes to bugs etc.

Reasonable priceTermite exterminationGeneral pest inspectionAnt extermination
PeterLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We recently used Universal Pest Control for Termites treatment and prevention services. Evans and his team are true professionals and did a great job. I couldn't be happier and highly recommend them!

Termite extermination
DaphneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Universal Pest Control is the BEST pest control company I have ever worked with. We had a termite problem, as well as carpenter ants that were eating into the house's walls. From the first phone call to the post-work follow-up, we received nothing but kindness, professionalism, and exceptional work. Evens and his…

Ant exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Rajen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I would recommend Evans to anyone who’s looking for any type of termite/pest control services. He is professional and goes above and beyond.

Home inspectionHornet & wasp exterminationRodent extermination+ Quality+ Professionalism+ Value
ElaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Superb service. They under promised and over delivered. Super happy we were able to schedule the closing of my house on time thanks to termite remediation that was done super fast :D

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality

Price

$130+9% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination99$81–$323
General pest inspection69$56–$139
Hornet & wasp extermination32$111–$371
Ant extermination29$85–$282
General wildlife removal15—
Spider extermination12$56–$179
Cockroach extermination10$91–$323
Termite extermination9$168–$426

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