iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%97+27.4Replies to reviews 8%100+8.2Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 37%
4.8★★★★★38 Google reviews · 24 photos
84%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate Up Closets of Reno 4.8/5 based on 38 reviews, noting that the owner responds to every comment. Reviewers frequently praise the company for punctual installation, clear communication, and fair pricing on custom closet, shelving, and Murphy bed projects. While most experiences are positive, a few lower-rated reviews mention measurement errors, minor installation delays, or specific fitting issues that required adjustments.
Google rating: 4.8 out of 5 from 38 reviews (84% five-star).
Reviews on this page: 38 Google reviews (36 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 21, 2026.
Service: Closet Designer serving Sparks, Nevada.
Data from Google, last updated October 29, 2026.
Score profile vs other closet designers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Up Closets of RenoCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Up Closets of Reno: 84/100 on this factor. Category median: 94.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Up Closets of Reno: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Up Closets of Reno: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Up Closets of Reno: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
4.8of 5
5 stars3284%
4 stars616%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
100%praise
Praise55100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1120%
Staff & attitude1018%
Price & value1018%
Communication815%
Would recommend815%
Quality & results713%
Honesty & trust12%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul, the owner, showed up the day after I contacted UpClosets and helped us design the closet space and order the material the same day.”
“They are very professional and efficient and keep you informed the entire way.”
“I don't really know how their pricing compares to other companies, but it seems like good value for money.”
“The designers and installation crew were all so easy to work with and we are thrilled with the quality of their work.”
“Highly recommend this team and plan on using them in the future for follow on projects.”
“Really wonderful experience from beginning consultation and design to install.”
“The entire team was professional and dependable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRebeccaLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
I was very pleased with the design and installation of the additional storage space placed in my laundry. The only thing I worry about is everything is so tight that I think if anything goes wrong with my washer or dryer, pulling them out to repair or replace may be extremely difficult. Crossing my fingers that no problems develop.
PPatrick7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience using Up Closets of Reno. Anna was wonderful to work with and she did a great job modifying the designs to meet our needs and budget. The install team led by Justin did an outstanding job with the install and touch up work. The closet organizer came out perfectly to meet our needs. Highly recommend…
AAli10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Really wonderful experience from beginning consultation and design to install. We are very happy!
BBrooke8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Up Closets designed and installed a new closet, shelving system and Murphy bed in our home and I couldn’t be happier with the entire process. The designers and installation crew were all so easy to work with and we are thrilled with the quality of their work. I highly recommend!
JJan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Cabinets look good but measurements were off. Adjustments were made but lost some wall space. Install took longer than expected.
TTali8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We are very pleased with the custom transformation of our large walk-in closet. Paul, the owner, showed up the day after I contacted UpClosets and helped us design the closet space and order the material the same day. They are very professional and efficient and keep you informed the entire way. I don't really…
I was very pleased with the design and installation of the additional storage space placed in my laundry. The only thing I worry about is everything is so tight that I think if anything goes wrong with my washer or dryer, pulling them out to repair or replace may be extremely difficult. Crossing my fingers that no problems develop.
Response from the owner · 6 days ago
Rebecca, thank you for the kind review. We are glad you are pleased with the design and installation. We understand your concern about tight clearances around the washer and dryer, and if you would like we can review the layout and discuss simple options to improve access or show safe ways to move the appliances when service is needed. We appreciate your feedback and hope the new storage serves you well.
P
Patrick Banahan7 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Great experience using Up Closets of Reno. Anna was wonderful to work with and she did a great job modifying the designs to meet our needs and budget. The install team led by Justin did an outstanding job with the install and touch up work. The closet organizer came out perfectly to meet our needs. Highly recommend this team and plan on using them in the future for follow on projects.
Response from the owner · a week ago
Hi Patrick! We're so glad to hear that Anna and Justin made your experience with us a great one. It's awesome that the closet organizer turned out just right for you. Thanks for recommending us, and we're excited to work with you on future projects!
A
Ali Hansen10 reviewsiTotal number of Google reviews Ali has written across all businesses on Google Maps, not just this one.
Really wonderful experience from beginning consultation and design to install. We are very happy!
Response from the owner · a month ago
Hi Ali, we're so glad to hear you had a wonderful experience with us! It's fantastic to know you're happy with everything from start to finish. Thanks for sharing your experience!
B
Brooke Wilson8 reviewsiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Up Closets designed and installed a new closet, shelving system and Murphy bed in our home and I couldn’t be happier with the entire process. The designers and installation crew were all so easy to work with and we are thrilled with the quality of their work. I highly recommend!
Response from the owner · a month ago
Thank you, Brooke! We're delighted to hear that you're so pleased with your new closet, shelving system, and Murphy bed. Our team truly enjoyed working with you, and your recommendation means the world to us!
J
Jan Saxon1 reviewiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Cabinets look good but measurements were off. Adjustments were made but lost some wall space. Install took longer than expected.
Response from the owner · a month ago
Hi Jan, thanks for sharing your experience. I’m glad the cabinets look good, though I’m sorry to hear about the measurement hiccups and extra time. We appreciate your patience and hope you’re enjoying your new space!
T
Tali C8 reviewsiTotal number of Google reviews Tali has written across all businesses on Google Maps, not just this one.
We are very pleased with the custom transformation of our large walk-in closet. Paul, the owner, showed up the day after I contacted UpClosets and helped us design the closet space and order the material the same day. They are very professional and efficient and keep you informed the entire way. I don't really know how their pricing compares to other companies, but it seems like good value for money. Would definitely use again for another project.
Response from the owner · a month ago
Hi Tali, we're delighted to hear that you loved the transformation of your walk-in closet! Paul and the team always aim for efficiency and keeping everyone in the loop, so it's great to know you felt that. Thanks for choosing us, and we’d be more than happy to help with any future projects!
M
Mary AustinLocal Guide · 13 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Up Closets did our master walk in and the kids’ closets and we couldn’t be happier. The process was easy and the communication was great. We love our new closets!
Response from the owner · 2 months ago
Hi Mary! We're so glad to hear that you love your new closets. Making the process easy and keeping you in the loop is always our goal. Thanks a ton for sharing your experience!
M
Maria BrownLocal Guide · 19 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Up Closet built our Entertainment center to fit the area in our home perfectly! Quality, Cost and design came together to complete the look we wanted. I highly recommend Up Closets of Reno. This is an unsolicited review.
Response from the owner · 2 months ago
Hi Maria! We're really happy to hear that your entertainment center turned out just the way you envisioned. It’s awesome that you love the quality and design. Thanks for the high recommendation—it means a lot!
R
Romona McGinnisLocal Guide · 30 reviewsiTotal number of Google reviews Romona has written across all businesses on Google Maps, not just this one.
Thanks to Up Closets, my hallway closet is actually usable! The installers came on time and finished the work quickly. I'm very happy with my new closet!
Response from the owner · 2 months ago
We're delighted to hear that you're enjoying your new hallway closet, Romona! It's great to know the installation went smoothly and it's now a functional space for you. Thanks for sharing your experience!
M
Merlin Belnap2 reviewsiTotal number of Google reviews Merlin has written across all businesses on Google Maps, not just this one.
Very happy with our closet upgrade done by Up Closets of Reno. The entire team was great to work with and the provided great communication and were very responsive to our questions.
Response from the owner · 2 months ago
Hi Merlin! We're delighted to hear you're pleased with your closet upgrade. Our team enjoyed working with you and we're glad the communication and responsiveness met your expectations. Thanks for sharing your experience!
