Deck builder · Bolingbrook, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 64 deck contractorsiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★163 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
UpperDeck in Bolingbrook, IL, holds a 5/5 Google rating from 163 reviews, with the owner responding to 98% of them. Customers consistently highlight the company's punctuality, thorough daily cleanup, and proactive communication regarding timelines and design adjustments. Services include new deck construction, repairs, resurfacing, and patio installation, with clients noting fair pricing and the team's ability to coordinate with other contractors or handle permit applications.
Google rating: 5.0 out of 5 from 163 reviews (99% five-star).
Reviews on this page: 163 Google reviews (157 with written comments, 63 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
UpperDeckDeck Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.UpperDeck: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.UpperDeck: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.UpperDeck: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.UpperDeck: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.UpperDeck: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
163 Google reviews we collected
5.0of 5
5 stars16299%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 157 written reviews
99%praise
Praise37999%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8522%
Staff & attitude7119%
Would recommend7119%
Communication5615%
Speed & response5314%
Price & value308%
Honesty & trust154%
What customers talk about
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a great experience working with the Upper Deck team.”
“Chris is a professional, communicates well, and you'll be quite happy with the work of UpperDeck.”
“We are happy to say we'd recommend them and they deserve the five star rating.”
“He kept us informed of the timeline and if things had to change he would call to let us know right away.”
“Chris and his guys (Martin and his son are pros) picked up where the other guy left off and quickly finished the deck.”
“Chris promptly returned my call, arrived on time for service appointments and his crew did an excellent job at a reasonable rate.”
“Chris was always professional, provided honest recommendations, and was so easy to work with.”
People customers mention
Chris50 reviews
Mike13 reviews
Annette12 reviews
Design8 reviews
Construction7 reviews
Charlie6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired UpperDeck for 8 kinds of job. Pick one to see what they paid and said.
KKim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Chris and his team were awesome. Chris took his time helping us design our deck, offering some tips that we didn't even consider. He also worked with my landscaper so that my gutter downspout could be buried under the deck before he started building. His crew took good care making sure that my lawn was protected…
BBruce9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Chris bailed me out of a jam at a fair price. We hired a different contractor to build our deck and the guy was terrible and lazy (Seven Bridges Carpentry: stay away!). Chris and his guys (Martin and his son are pros) picked up where the other guy left off and quickly finished the deck. Chris is a professional,…
SSheila1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience working with the Upper Deck team. Every aspect of the job was done in a professional way and we are totally pleased with our new deck. Chris kept in contact with us every step of the way. The carpenters did an expert job and even the cleanup was thorough and complete. We are happy to say…
JJennifer9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
UD was great to work with from start to finish! We recently had a new pool put in and Chris was quick to respond to our messages and was very patient with us when we were going back and forth on the colors, design, and size. He kept us informed of the timeline and if things had to change he would call to let us know…
KKatie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We couldn’t be happier with our experience! The entire team was incredibly responsive, friendly, and hardworking from start to finish. They took pride in their work, paid attention to the details, and made sure everything was done with quality in mind. The communication throughout the project was excellent. Chris…
TThomas6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Love our deck renovation by Upper Deck. Meticulous attention to detail. Upper Deck took care of everything from Permit Application to working with your HOA. Highly recommended.
Chris and his team were awesome. Chris took his time helping us design our deck, offering some tips that we didn't even consider. He also worked with my landscaper so that my gutter downspout could be buried under the deck before he started building. His crew took good care making sure that my lawn was protected while working and cleaned up after themselves daily. The deck turned out better than we expected and we're looking forward to spending a lot of time out there (already sat by the fire pit :) ). On his final visit, Chris answered a couple of questions and offered his help any time. I would definitely recommend.
Response from the owner · 3 weeks ago
Love to hear we exceeded your expectations!! Music to our ears! Thank you for choosing UpperDeck!
B
Bruce Cantor9 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Chris bailed me out of a jam at a fair price. We hired a different contractor to build our deck and the guy was terrible and lazy (Seven Bridges Carpentry: stay away!). Chris and his guys (Martin and his son are pros) picked up where the other guy left off and quickly finished the deck. Chris is a professional, communicates well, and you'll be quite happy with the work of UpperDeck. I highly recommend this company!
Response from the owner · 3 weeks ago
Always happy to help! Glad we could get you out of your “jam”. Now you can enjoy the last days of the season on your newly completed deck!!
S
Sheila Bellott1 reviewiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
We had a great experience working with the Upper Deck team. Every aspect of the job was done in a professional way and we are totally pleased with our new deck. Chris kept in contact with us every step of the way. The carpenters did an expert job and even the cleanup was thorough and complete. We are happy to say we'd recommend them and they deserve the five star rating.
Response from the owner · a month ago
So wonderful to hear!! Thank you for choosing UpperDeck!! We are always happy to take care of anyone u refer!!
J
Jennifer Krzak9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
UD was great to work with from start to finish! We recently had a new pool put in and Chris was quick to respond to our messages and was very patient with us when we were going back and forth on the colors, design, and size. He kept us informed of the timeline and if things had to change he would call to let us know right away. The guys who came and did the work were very professional and friendly, and I will definitely recommend UpperDeck to anyone looking for a new backyard oasis! Thank you, UpperDeck!
Response from the owner · a month ago
Thank you so much for the review!! I do hope you were able to enjoy it these last dog days of Summer!! Thank you for trusting in UpperDeck!!
K
Katie Pence1 reviewiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with our experience! The entire team was incredibly responsive, friendly, and hardworking from start to finish. They took pride in their work, paid attention to the details, and made sure everything was done with quality in mind. The communication throughout the project was excellent. Chris was always professional, provided honest recommendations, and was so easy to work with. Our new deck turned out beautiful, and we would highly recommend this company to anyone looking for quality workmanship and great customer service!
Response from the owner · a month ago
So Happy you trusted in UpperDeck!! Enjoy this beautiful season coming up!! Thank you again!!
B
Brian Trainor1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Love our deck renovation by Upper Deck. Meticulous attention to detail. Upper Deck took care of everything from Permit Application to working with your HOA. Highly recommended.
Response from the owner · 2 months ago
Thank you so much!! It looks absolutely beautiful!! Enjoy !!
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-EpixAim-2 reviewsiTotal number of Google reviews -EpixAim- has written across all businesses on Google Maps, not just this one.
We had a deck built and it was damaged by another company doing work on our cement patio. We called Chris and sent a picture of the damaged deck. Chris matched up the color of the original deck. He got us an estimate quickly and set up an appointment for repair. Mike came out and did a GREAT job. Thank you for your prompt service. It made a seemingly bad situation as if it never happened.
Response from the owner · 2 months ago
UpperDeck is always happy to help!! Thank you so much for your review!!
S
Sabine Chaurize1 reviewiTotal number of Google reviews Sabine has written across all businesses on Google Maps, not just this one.
I loved our neighbors new deck and they highly recommended Upper Deck. I couldn't be happier with the results of our new deck. Chris impressed us with his personal attention and knowledge. When we asked to have an adjustment made, it was taken care of right away. His crew was very professional. The deck was delivered exactly as promised.
Response from the owner · 2 months ago
So happy to hear you are enjoying your deck. Thank you for your wonderful review!
T
Tiffany Becker9 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Deck
We have needed our deck resurfaced since moving in over 10 years ago. We dreaded dealing with contractors and even getting quotes. One call to UpperDeck and I felt like we made the right choice. From setting up an appointment for a quote to the start of work everything was easy and stress free!
When the work started, I was nervous but that quickly faded when Mike’s craftsmanship skills were seen in action. It was clear that we were in good hands. He was thorough and took his time as if it was his own property. Despite rain and some thunderstorms he kept on.
When everything was complete, we couldn’t be happier. We enjoy morning coffee and meals on our no maintenance, beautiful new deck all thanks to UpperDeck.
Response from the owner · 3 months ago
Awesome! Thank you so much and we are glad you are enjoying your time spent outdoors!!! Have a great rest of the summer!
