Experts Reviews · Company report
UpperDeck logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

UpperDeck

Bolingbrook, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 64 deck contractors · 5.0★ from 163 Google reviews

Report card

Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.UpperDeck is better than 99% of deck contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.UpperDeck is better than 98% of deck contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.UpperDeck is better than 99% of deck contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.UpperDeck is better than 100% of deck contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.UpperDeck is better than 100% of deck contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.UpperDeck is better than —% of deck contractors.–
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Reviews for your job

Customers hired UpperDeck for 8 kinds of job.

UpperDeck for deck installation

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Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Deck installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 15

All 16 Google reviews tagged “Deck installation”

Marlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Chris and his team did an amazing job. Our deck had to be taken down, part of our house repaired and new deck constructed. We love it!! Their work is outstanding, highly recommend!!

Deck installationDeck replacementWood deck construction+ Responsiveness+ Quality+ Professionalism
R&KLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

5 stars – but could easily say 10/10! Our wooden deck had seen better days (it was sad & old), and needed to be replaced. Contacted Upper Deck via their website and was shortly contacted by Annette. We discussed general needs and what we were looking for, and scheduled a meeting with Chris. He was professional,…

Composite decksDeck installationPatio decks+ Responsiveness+ Punctuality+ Quality
Garrett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Such a great experience with them building my deck! Chris was so nice and helpful when it came to replacing my deck, I would highly recommend upper deck!

Deck installation
Sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I cannot say enough great things about our whole experience with Chris and his team. From before we even put our pool in, Chris helped us plan and map out where the deck would go and our end result was far beyond our expectations and what we envisioned.

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love my new deck and patio! Turned out exactly as I had imagined it. Great quality work and everyone at Upper Deck was so helpful and friendly.

Composite decksDeck designDeck installation+ Quality
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very pleased with our new deck from UpperDeck Design and Construction. Chris and his crew were amazing from the start to finish, from the time we spoke to Annette to request a quote until the project was completed. The entire team was professional, resourceful, polite, and friendly. They answered all the…

Composite decksDeck installationDeck remodeling+ Responsiveness+ Punctuality+ Quality
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a deck installed and these guys did a top notch job! They always kept me in the loop about how the project was going and if there were any issues. We could not love the end product more!

Deck installation+ Responsiveness+ Punctuality+ Quality
Heidi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris and his team did a wonderful job on our deck and patio. My husband and I really appreciated how communication was always prompt, clear, honest, and upfront. We never felt surprised by cost or timelines, and when anything unexpected came up (discovery that our demo would take a little more time/small extra…

Composite decksDeck designDeck installation+ Responsiveness+ Quality+ Professionalism
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My project was large and complicated because of the Village’s requirement that it comply with commercial property requirements. Chris at UpperDeck could not have been better. The design, materials and install were perfect. Village inspector was very impressed as well.

Deck installation+ Responsiveness+ Punctuality+ Quality
BruceLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Stellar work. Asked them to adjust on the fly for which they accommodated with efficiency, quality, and creativity. These guys are good!!! Now if you guys can expand into other work like basements then give me a call .... (No, the surf will always be better on the Pacific side :) ) Thanks Team Upper Deck...there is no other!!!

Deck installationDeck replacementWood deck construction+ Responsiveness+ Punctuality+ Quality
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'm so happy I called Chris at Upper Deck. He helped me redesign my deck with his fresh ideas and my new deck came out better than I could have imagined. I'm also happy I listened to Chris to use composite decking, aluminum rails, and lighting in the posts and stairs. It looks awesome at night! The communication…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
TDLCLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job start to finish, Chris understood my dream and made it a reality. Everything went as smooth as possible. Special shout out to Mike, glad he was the lead on this project, on time everyday and plowed ahead as a true professional. You won’t be disappointed using Upper Deck on your deck project. Feel free to…

Deck installationWood deck construction+ Responsiveness+ Punctuality+ Quality
Melinda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris and his team did a phenomenal job! We couldn't be happier - you know its good work when everyone is asking who did your deck. From start to finish we were in constant contact with Chris and made aware of updates, changes and he was responsive to my questions, concerns and input. Again, couldn't be happier with…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Maureen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I chose upper deck based on great reviews and competitive pricing. Best decision as the quality of construction is so superbly solid. The Carpenter, Mike, was so professional and knowledgeable. Then owner, Chris, I felt was very fair in his pricing and very professional as well. I HIGHLY recommend Upper Deck.

Deck designDeck installationWood deck construction+ Responsiveness+ Punctuality+ Quality
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got Chris’ info from a coworker who had his deck installed by UpperDeck and he was very happy with the result. I saw the pictures and called Chris for the job. We met with Chris several times to plan the project before jumping into it. I threw him a curveball in that I needed not only an addition to my existing…

Composite decksDeck designDeck installation+ Responsiveness+ Quality+ Professionalism
EdwardLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What can I say.... 5 stars! Chris and Annette of Upper Deck (UD) were great to work with before, during and at the completion of our lookout basement deck. They were professional, personal, on time, open to suggestions and best of all....stayed on budget! UD handled the HOA application, county/city permits and…

Deck installation+ Responsiveness+ Punctuality+ Quality

Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

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