Analyzing 8,663,6718.7M ReviewsFor 24,74024.7K Experts

Experts Reviews · Company report
UpperDeck logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

UpperDeck

Bolingbrook, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 64 deck contractors · 5.0★ from 163 Google reviews

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Report card

Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.UpperDeck is better than 99% of deck contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.UpperDeck is better than 98% of deck contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.UpperDeck is better than 99% of deck contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.UpperDeck is better than 100% of deck contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.UpperDeck is better than 100% of deck contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.UpperDeck is better than —% of deck contractors.–
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Reviews for your job

Customers hired UpperDeck for 8 kinds of job.

UpperDeck for wood deck construction

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Wood deck construction”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 7 Google reviews tagged “Wood deck construction”

Marlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Chris and his team did an amazing job. Our deck had to be taken down, part of our house repaired and new deck constructed. We love it!! Their work is outstanding, highly recommend!!

Deck installationDeck replacementWood deck construction+ Responsiveness+ Quality+ Professionalism
Pat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very pleased with the design and quality of work performed on our deck rebuild. Definetley recommend Upper Deck.

Deck remodelingWood deck construction+ Quality+ Professionalism
Jeremy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chris is great.. good person and was very helpful with design of my deck... whole family loved the craftsmanship and gave us a quality deck.. would hire him back for more projects!! Thanks Chris!

Deck designDeck remodelingDeck replacement+ Responsiveness+ Value
BruceLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Stellar work. Asked them to adjust on the fly for which they accommodated with efficiency, quality, and creativity. These guys are good!!! Now if you guys can expand into other work like basements then give me a call .... (No, the surf will always be better on the Pacific side :) ) Thanks Team Upper Deck...there is no other!!!

Deck installationDeck replacementWood deck construction+ Responsiveness+ Punctuality+ Quality
TDLCLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job start to finish, Chris understood my dream and made it a reality. Everything went as smooth as possible. Special shout out to Mike, glad he was the lead on this project, on time everyday and plowed ahead as a true professional. You won’t be disappointed using Upper Deck on your deck project. Feel free to…

Deck installationWood deck construction+ Responsiveness+ Punctuality+ Quality
Maureen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I chose upper deck based on great reviews and competitive pricing. Best decision as the quality of construction is so superbly solid. The Carpenter, Mike, was so professional and knowledgeable. Then owner, Chris, I felt was very fair in his pricing and very professional as well. I HIGHLY recommend Upper Deck.

Deck designDeck installationWood deck construction+ Responsiveness+ Punctuality+ Quality
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent communication, timely work completion within weather constraints.

Deck designWood deck construction+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deck installation16—
Composite decks12—
Deck design10—
Deck replacement8—
Wood deck construction7—
Deck remodeling6—
Patio decks3—
Pergola construction2—

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