Pet boarding service · Indianapolis, IN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 230 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 61%
4.8★★★★★214 Google reviews · 24 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Uptown Pup 4.8 out of 5 based on 214 reviews, frequently praising the facility's friendly staff, clean environment, and convenient online booking system. Customers highlight positive reinforcement training methods, attentive daycare supervision, and grooming services that help reduce pet anxiety. However, several low-star reviews indicate recurring issues with communication, specifically citing unanswered phone calls and missing webcam links during boarding stays.
Google rating: 4.8 out of 5 from 214 reviews (94% five-star).
Reviews on this page: 214 Google reviews (162 with written comments, 16 with photos).
Owner responses: the business replied to 59% of reviews.
Most recent review: October 19, 2026.
Service: Mobile Dog Groomer serving Indianapolis, Indiana.
Data from Google, last updated November 9, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Uptown PupMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Uptown Pup: 91/100 on this factor. Category median: 87.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Uptown Pup: 87/100 on this factor. Category median: 82.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Uptown Pup: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Uptown Pup: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Uptown Pup: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Uptown Pup: 57/100 on this factor. Category median: 51.C
57
Bar = this company · dark tick = category median.
Star ratings
214 Google reviews we collected
4.8of 5
5 stars20194%
4 stars52%
3 stars10%
2 stars21%
1 star52%
Praise vs complaints
Phrases our text analysis found in 162 written reviews
98%praise
Praise14398%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1735%
Reasonable3265%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5437%
Would recommend3121%
Quality & results2819%
Honesty & trust1510%
Communication96%
Speed & response64%
Price & value32%
What customers talk about
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is always welcoming and friendly, the hours are great to drop off and pick up daily, and the training- the training is wonderful.”
“I am always confident that he will be well cared for and will recommend to anyone who asks!”
“I cannot recommend them enough for all of your dogs needs!”
“She did a great job with our puppy and gave us the tools to continue succeeding at home.”
“So great to have a place we can trust when our work schedules are extra busy :)”
“He’s kind, patient, and explains my behaviors and my dogs behaviors really well.”
“The staff is also so responsive and easy to work with!”
“I thought what we got out of these sessions for the price made it so worth it!”
People customers mention
Jimmy9 reviews
Caitlin4 reviews
Melissa3 reviews
Alyssa3 reviews
Mandy3 reviews
Kathleen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Uptown Pup for 4 kinds of job. Pick one to see what they paid and said.
ChrisLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Katie is one of the best trainers I've worked with. She did a great job with our puppy and gave us the tools to continue succeeding at home. We've continued with day care a few days a week and our dog is always excited to see the staff
Reasonable priceDog boarding with trainingDog daycare
Brittany10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Bailey did daycare + training. My husband and I are both veterinarians and we are beyond grateful and happy with our experience at Uptown Pup. The staff is always welcoming and friendly, the hours are great to drop off and pick up daily, and the training- the training is wonderful. Katie has done an excellent job…
Great priceDog boarding with trainingDog daycare
MorganLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My sweet Maroon has been going here since February of 2026. After numerous issues at her previous daycare, we landed here. They have taken such amazing care of my girl, which includes top tier oversight. Nothing compares to leaving your dog somewhere and knowing they will be in a safe space.
We are moving out of…
Megan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The trainer, Caitlin, was amazing! They went at the pace of everyone in the class and answered questions with encouragement and care. My pup Lincoln loved his class and we have such a great foundation from our puppy class!
Great priceService not listed
EmilyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We love Uptown Pup! We live in Carmel and drive here even though there are many daycares by us. Our dog clearly loves it! I did a lot of research trying to find the perfect place and our vet recommended Uptown Pup. Archie comes here for daycare, occasional overnights, and he has done board and train and day school…
Great priceDog boarding with trainingDog boardingDog daycare
Katie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We take our dogs to uptown pup for quarterly baths and grooming services. They take such good care of them and they come back looking and smelling fresh. The staff is always kind and easy to work with.
Katie is one of the best trainers I've worked with. She did a great job with our puppy and gave us the tools to continue succeeding at home. We've continued with day care a few days a week and our dog is always excited to see the staff
Price assessment: Reasonable price
Services: Dog boarding with training, Dog daycare
Response from the owner · 2 weeks ago
Thank you so much for the kind words, Chris. Katie loved training Zora, and she was a joy for Katie to work with. Watching Zora during her sessions, we could see right away she is hard-working and smart, but also loving and attentive. We are so lucky to have watched her grow and succeed through her training, and now with our dog daycare group. A huge thank-you from everyone here for allowing us to be part of her fan club!
Brittany Koether10 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Bailey did daycare + training. My husband and I are both veterinarians and we are beyond grateful and happy with our experience at Uptown Pup. The staff is always welcoming and friendly, the hours are great to drop off and pick up daily, and the training- the training is wonderful. Katie has done an excellent job training. She is patient and kind. The daily email and videos are fun and educational. They make it easy for us to do our homework and continue training. I will continue to recommend Uptown Pup & share our experience because this has been an awesome experience!
Price assessment: Great price
Services: Dog boarding with training, Dog daycare
Response from the owner · 2 weeks ago
Thank you so much for the positive feedback, Brittany! We are so pleased that you and Matt are happy with your experience. Bailey has been a true superstar in her training sessions with Katie, and has won not only Katie's heart, but everyone else's. She fit right into our dog daycare pack and made fast friends with plenty of dogs and humans alike. We can't wait to watch her continue to grow, succeed, and have tons of fun along the way!
Morgan HunterLocal Guide · 15 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
My sweet Maroon has been going here since February of 2026. After numerous issues at her previous daycare, we landed here. They have taken such amazing care of my girl, which includes top tier oversight. Nothing compares to leaving your dog somewhere and knowing they will be in a safe space.
We are moving out of state and so sad to leave Uptown Pup. We will use them wherever we are in town and in need!
Response from the owner · Edited a month ago
We can't thank you enough for our time spent with Maroon! She brought sheer joy, sweetness and exuberance to our dog daycare group, and she will be missed big time -- not only by her doggie friends, but our dog daycare team and everyone in the building! She is a true joy to be around, and her next daycare will be incredibly lucky to have her. Tell her we will miss her to pieces, and we hope to see you guys when visiting back here!
Megan Flinn2 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
The trainer, Caitlin, was amazing! They went at the pace of everyone in the class and answered questions with encouragement and care. My pup Lincoln loved his class and we have such a great foundation from our puppy class!
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Hi Megan! Thank you so much for the kind words, and we're so happy that you and Lincoln enjoyed puppy training class! We will be sure to pass on your feedback to Caitlin -- she absolutely loves her dog training clients and thrives on feedback! We can't wait to watch Lincoln continue to grow and thrive, and thank you again for supporting our training department!
Emily LuxLocal Guide · 24 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
We love Uptown Pup! We live in Carmel and drive here even though there are many daycares by us. Our dog clearly loves it! I did a lot of research trying to find the perfect place and our vet recommended Uptown Pup. Archie comes here for daycare, occasional overnights, and he has done board and train and day school as well. He is so excited when I drop him off in the morning. It’s obvious they truly care about dogs.
Price assessment: Great price
Services: Dog boarding with training, Dog boarding, Dog daycare
Response from the owner · a month ago
Hi Emily! Thank you for the kind words, and for driving from Carmel to trust us with Archie! We are so lucky to be part of his life -- he is an absolute joy to be around and has an ever-growing fan club at Uptown. He is the perfect fit in our dog daycare group, and is adored by our boarding and dog training teams as well. Thank you for supporting us and tell Archie he is the best boy ever!
Katie Cross7 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
We take our dogs to uptown pup for quarterly baths and grooming services. They take such good care of them and they come back looking and smelling fresh. The staff is always kind and easy to work with.
Services: Dog grooming
Response from the owner · Edited a month ago
Thank you so much for the kind words, Katie! And thank you for bringing Beau and Tilly to groom with us. They are such fantastic dogs and are adored by the entire dog grooming team. We are so thankful for your support and look forward to knowing and loving Beau & Tilly for years to come!
Lindsay Ems1 reviewiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Uptown Pup is the best! They are so good at what they do. Their main focus is loving and taking care of all of the sweet babies. They truly care. We've been there for training, boarding and day care with multiple dogs. They always do whats best for the dog, based on its personality.
Response from the owner · a month ago
Thank you so much for the thoughtful words, Lindsay! We hope you know that Henry has an ever-growing fan club in our building. He is adored not just by the dog daycare team and trainers, but his boarding team, front desk staff, and team members who don't often have a chance to interact with him -- he stops everyone in the building and wins their hearts immediately! Thank you for allowing us to know and love him to pieces!
Ashley Reiff9 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Our pup Dave is always excited when we pull in to the lot to drop off for daycare. The online booking system is a breeze, and drop off and pick up have been seamless.
Services: Dog daycare
Response from the owner · 2 months ago
Thank you so much for the kind words, Ashley! We're so excited that Dave has joined our Big Dog Daycare pack and we can already tell he's going to be a huge hit! He has been a true superstar and makes friends so easily, be it human or dog. We're grateful for his joyful presence in daycare and grateful for your support!
Bill10 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Top notch care for the pups!! Thank you from Buster and Toffer
Response from the owner · 2 months ago
Thank you so much for the kind words, Bill! We are already obsessed with Buster and Toffer. They are an absolute joy in doggie daycare and were immediately popular with the humans and dogs in the room, so be sure to give them ample treats for their superstar status. We are so grateful for your support and for the chance to be part of Buster and Toffer's fan club, which is sure to grow bigger as they continue their daycare journey!
Jamie Rich4 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
We took the Foundation Behaviors class with Melissa and it was great! Lots of useful info and tools to help us continue training at home. We will be taking the next level class in the future.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you, Jamie! We're thrilled you found Melissa's Foundation Behaviors class useful and that the tools will help with training at home. We look forward to having you back for the next level class. If you need anything before then, feel free to reach out.
