iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%40+2.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 19 reflexologyiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★490 Google reviews · 23 photos
95%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Urban Calm Spa Massage 4.9 out of 5 based on 490 reviews, with the owner responding to 19% of comments. Customers frequently praise the facility's cleanliness, affordable pricing, and easy online booking, while noting that therapists effectively address specific muscle tension using deep tissue and Swedish techniques. However, some lower-rated experiences cite issues with communication, such as ignoring requests to adjust pressure or failing to accommodate specific preferences like gender or sensitive areas during appointments.
Google rating: 4.9 out of 5 from 490 reviews (95% five-star).
Reviews on this page: 490 Google reviews (431 with written comments, 13 with photos).
Owner responses: the business replied to 19% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Urban Calm Spa MassageReflexology median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urban Calm Spa Massage: 87/100 on this factor. Category median: 84.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urban Calm Spa Massage: 82/100 on this factor. Category median: 82.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urban Calm Spa Massage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urban Calm Spa Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urban Calm Spa Massage: 40/100 on this factor. Category median: 40.C
40
Bar = this company · dark tick = category median.
Star ratings
490 Google reviews we collected
4.9of 5
5 stars46495%
4 stars61%
3 stars51%
2 stars51%
1 star102%
Praise vs complaints
Phrases our text analysis found in 431 written reviews
98%praise
Praise43798%
Complaints112%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price7963%
Reasonable4637%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13931%
Would recommend10123%
Quality & results8719%
Price & value7517%
Speed & response256%
Communication112%
Honesty & trust102%
What customers talk about
We read 431 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Attentive, professional, and skilled at helping me relax and release tension.”
“The massage felt extremely unprofessional and like this woman was not licensed.”
“Highly recommended spot to get yourself feeling rejuvenated again.”
“I would not recommend”
“Mina did an awesome job with the Swedish massage and adding on hot stones for free was so great.”
“Worst and weirdest Massage I've received in a decade of getting them.”
“The place was clean, customer service was on point, the cost was incredibly reasonable, and im extremely happy.”
“They got us in right away for deep tissue massages and we all came away feeling amazing!”
“Really loved the communication checking in me with me and what was comfortable!”
“Trust the process and just voice out if it gets too painful.”
People customers mention
Cici17 reviews
Mike16 reviews
Andy14 reviews
Lisa14 reviews
Gina13 reviews
Amy13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Urban Calm Spa Massage for 1 kind of job. Pick one to see what they paid and said.
YYongqi13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Yuki is a wonderful massage therapist! Attentive, professional, and skilled at helping me relax and release tension. Such a great experience—highly recommend!
NNicole10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Gina was amazing! They were able to accommodate my sched and fit me in before my redeye. Excellent service.
TTracy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
After just writing a bad review for Penelope and the Beauty Bar I felt I should give props to this place. By far the BEST 75-min massage for $90 you will ever get. Most of the therapists are amazing. My husband and I paid $400 for a similar massage at Penelope and both said afterwards that Urban Calm massages are 10…
Great priceSkin treatmentsService not listed
EE.A.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mina did an awesome job with the Swedish massage and adding on hot stones for free was so great. It felt awesome
Great priceService not listed
JJasonLocal Guide · 280 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I was in town for 5 days and i woke up day 2 with my neck killing me. I looked for a massage place close by that could take me that am and found this one. I booked a reservation online and was on my way. They had a dry erase style laminated paper where you wanted worked on and where you wanted no attention paid. She…
Great priceService not listed
MMadelynn9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’m a surgery resident and they cured my neck and shoulder pain !!! I will be back!
Yuki is a wonderful massage therapist! Attentive, professional, and skilled at helping me relax and release tension. Such a great experience—highly recommend!
Response from the owner · a week ago
Yongqi, we’re over the moon that Yuki helped you relax and release tension! 🌟
Thanks so much for the high recommendation, we can’t wait to welcome you back! 🙌
A
Aashna Dodhiwala8 reviewsiTotal number of Google reviews Aashna has written across all businesses on Google Maps, not just this one.
Gina was amazing! They were able to accommodate my sched and fit me in before my redeye. Excellent service.
Response from the owner · 2 weeks ago
Nicole, yay, we’re so glad Gina could fit you in before your redeye and that the service was excellent! Safe travels, and swing by next time you need a quick reset ✈️😊
T
Tracy Treseder8 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
After just writing a bad review for Penelope and the Beauty Bar I felt I should give props to this place. By far the BEST 75-min massage for $90 you will ever get. Most of the therapists are amazing. My husband and I paid $400 for a similar massage at Penelope and both said afterwards that Urban Calm massages are 10 times better. Very easy to get in here too. Love this place!
Price assessment: Great price
Services: Skin treatments, Service not listed
Payment method: Credit card
Response from the owner · 2 weeks ago
Tracy, thanks a ton for the glowing review! We love that you and your husband found our 75-min massage amazing and easy to book. 😊
Your praise made our day. We can’t wait to treat you both to more calm and cozy vibes soon! 💆♀️💆♂️💖
E
E.A. Greyson1 reviewiTotal number of Google reviews E.A. has written across all businesses on Google Maps, not just this one.
Mina did an awesome job with the Swedish massage and adding on hot stones for free was so great. It felt awesome
Price assessment: Great price
Services: Service not listed
Payment method: Credit card
Response from the owner · 2 weeks ago
E.A. Greyson, Mina will grin hearing this! We’re delighted the Swedish massage and surprise hot stones hit the sweet spot, come back soon for more cozy bliss 😊🔥
J
Jason GuerreroLocal Guide · 280 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
I was in town for 5 days and i woke up day 2 with my neck killing me. I looked for a massage place close by that could take me that am and found this one. I booked a reservation online and was on my way. They had a dry erase style laminated paper where you wanted worked on and where you wanted no attention paid. She did exactly what i asked for she focused on my neck and upper back. She went with very firm pressure but that's what I needed. The price was great $70 before tip for a 45 min session. When I went to pay the lady informed me that Wed was $10 off all sessions. Which was great because she didn't have to let me know I just would have paid full price.
Price assessment: Great price
Services: Service not listed
Payment method: Debit card
Response from the owner · 3 weeks ago
Jason, we’re thrilled we could rescue you from that neck pain during your trip! We loved that our team followed your notes and the firm pressure hit the spot, safe travels and come back anytime for more relief 😊💆♂️
M
Madelynn Zhang9 reviewsiTotal number of Google reviews Madelynn has written across all businesses on Google Maps, not just this one.
I’m a surgery resident and they cured my neck and shoulder pain !!! I will be back!
Response from the owner · 3 weeks ago
Madelynn, wow, we’re so thrilled we could help your neck and shoulder pain!
Huge thanks for trusting us between shifts, see you back soon for round two 🙌😊
T
Tiff. TLocal Guide · 24 reviewsiTotal number of Google reviews Tiff. has written across all businesses on Google Maps, not just this one.
Jenny was amazing! I have chronically sore shoulders, and she really released all of my knots. Reservations were easy to make, and facility is very clean and calming.
Price assessment: Great price
Payment method: Credit card
Response from the owner · 3 weeks ago
Tiff, yay, we’re so happy Jenny unknoted those stubborn shoulders! We love that booking was easy and the space felt calm, come back for another bliss session 🙌✨
D
Donna M7 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
My first time in this spa and was very pleased with my massage. The spa is clean and calming to walk in to. Comfortable massage tables. Nicole gave me a massage with just the right amount of pressure and it was perfectly relaxing. I highly recommend this spa and Nicole.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · 4 weeks ago
Donna, what a joy to hear your first visit felt so calm and comfy!
Nicole will be thrilled to know, we adore the recommendation, see you again for more relaxation 😊🌿
L
Lianne Nelson4 reviewsiTotal number of Google reviews Lianne has written across all businesses on Google Maps, not just this one.
I’ve been coming here for the last few months due to a hamstring pull and it never disappoints. Ella and all the other masseuse are amazing and have helped me work through the injury and continue in my training.
