Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Urbanex Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%95+13.4Replies to reviews 7%32+2.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Urbanex Pest Control

White Settlement, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 53 rodent control · 5.0★ from 2,657 Google reviews

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Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urbanex Pest Control is better than 95% of rodent control.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urbanex Pest Control is better than 93% of rodent control.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urbanex Pest Control is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urbanex Pest Control is better than 95% of rodent control.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urbanex Pest Control is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urbanex Pest Control is better than 32% of rodent control.D
32

Reviews for your job

Customers hired Urbanex Pest Control for 8 kinds of job.

Urbanex Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$128
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Bug & insect extermination”

Tami14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Jerry and Logan

Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
Lacie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Dawson was FANTASTIC!! If I could give him 10 stars, I would!! He is very attentive, considerate, and friendly!! I LOVED having him be assigned as my house's exterminator! This guy was above and beyond awesome! Whoever is in charge of payroll within Urbanex, I highly recommend him for a raise! Or a promotion!…

Hornet & wasp exterminationRodent exterminationSpider extermination
johnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Jessica did a great job!

Paid $120–140Reasonable priceHornet & wasp exterminationSpider exterminationCockroach extermination
AlexisLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Aundrae was very thorough. He listened to my concerns and communicated how he would treat them. Thanks Aundrae!

Bug & insect extermination
Jorge9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Zach N was great!

Paid $120–140Great priceHornet & wasp exterminationSpider exterminationBug & insect extermination
Anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great service, works with your needs, schedule, and even around your animals. Zach did a great job and has great communication before, during, and after the treatment.

Reasonable priceBug & insect exterminationAnt extermination
Alison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jessica is super friendly and never fails to ask if I have any concerns. I highly recommend her!

Paid $120–140Reasonable priceBug & insect extermination
Bubbah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Dawson is the one! I didn’t have faith in the company as I’ve had bad experiences before with other companies but thanks to this guy? I don’t mind Urbanex hitting my account up unexpectedly like they did this last time even though it pissed me off at first 😂. I really can’t stress enough how great of a quality…

Paid $140–160Not sureHornet & wasp exterminationRodent exterminationSpider extermination
PaulaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Urbanex does a great job. I never worry about bugs or pests. All the staff that I have come in contact with are very nice and helpful. They take the time to talk to you and take care of any of your concerns.

Reasonable priceBug & insect extermination
Kelsey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Christian was very personable. He was kind and thorough. He graciously answered all of our questions and explained each step of what he was doing. Looking forward to these bugs being GONE!!!

Paid $140–160Reasonable priceSpider exterminationCockroach exterminationBug & insect extermination
KarenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Blake was very professional but were not sure he did the job we expected. We didn’t see him spray around the house or put the granular spread on the grass like he mentioned to my husband. Otherwise, great job.

Reasonable priceSpider exterminationBug & insect extermination
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ashton serviced our property and was awesome It was hot and humid but it didn’t deter her cheery personality or her professionalism. She did an outstanding job and addressed all of our concerns.

Great priceHome inspectionSpider exterminationGeneral pest inspection
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love Urbanex Service. They are quick, responsive, and effective. My technician, Herschel is amazing!! Highly recommend

Spider exterminationBug & insect exterminationAnt extermination
Tiffany9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Herschel did amazing! He was responsive and assisted with all my questions and concerns. He went above and beyond to make sure my house was pest free. I am extremely grateful for him and his services.

Reasonable priceRodent exterminationTermite exterminationSpider extermination
Sayra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As usual Herschel did a great job doing the outside service. 100% recommend.

Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
D1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job done by Herschel

Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
Karla13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Rating only, no written review.

Great priceSpider exterminationFlea & mite exterminationCockroach extermination
Gary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Reasonable priceRodent exterminationBug & insect exterminationAnt extermination
Lymesha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $40–60Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Blakea month ago★★★★★

Rating only, no written review.

Bug & insect exterminationAnt extermination
Troy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceHornet & wasp exterminationRodent exterminationBug & insect extermination
Kenneth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection

Price

$128+16% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 66%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Spider extermination76$81–$144
Hornet & wasp extermination76$81–$186
Ant extermination65$86–$167
Rodent extermination53$103–$323
Flea & mite extermination26$125–$282
Bug & insect extermination22$63–$128
Cockroach extermination15$91–$246
General pest inspection10$53–$116

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