Analyzing 8,129,9238.1M ReviewsFor 22,98223K Experts

US Storage Centers logo

US Storage Centers

Self-storage facility · Cottonwood Heights, UT · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%87+24.6Replies to reviews 8%98+8.1Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#206 of 342 moversPosition by Experts Score among all companies we track in this category. · better than 40%
4.9 ★★★★★ 279 Google reviews
94%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
Oct 2026latest review
📞 Call (385) 526-4050Request a call backWebsite ↗

US Storage Centers at a glance

Customers frequently praise the facility for its cleanliness, security, and helpful staff who assist with moving and shredding services. Positive reviews highlight efficient check-in processes and friendly communication during rentals. However, several low-star reviews criticize billing practices, including unexpected rate increases and lack of prorated credits upon move-out. One complaint also mentions a break-in incident where staff were perceived as unhelpful in resolving the security issue.

  • Google rating: 4.9 out of 5 from 279 reviews (94% five-star).
  • Reviews on this page: 279 Google reviews (248 with written comments, 4 with photos).
  • Owner responses: the business replied to 90% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Mover serving Cottonwood Heights, Utah.

Data from Google, last updated November 2, 2026.

Score profile vs other movers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction89Reliability87Craft & service–Value–Momentum100Replies to reviews98Satisfaction: 89 (median 93)Reliability: 87 (median 91)Momentum: 100 (median 100)Replies to reviews: 98 (median 77)
US Storage CentersMovers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.US Storage Centers: 89/100 on this factor. Category median: 93.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.US Storage Centers: 87/100 on this factor. Category median: 91.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.US Storage Centers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.US Storage Centers: 98/100 on this factor. Category median: 77.A
98

Bar = this company · dark tick = category median.

Star ratings

279 Google reviews we collected

  • 5 stars26394%
  • 4 stars104%
  • 3 stars21%
  • 2 stars00%
  • 1 star41%

Praise vs complaints

Phrases our text analysis found in 248 written reviews

  • Praise29298%
  • Complaints52%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude12943%
  • Would recommend4615%
  • Quality & results4114%
  • Price & value2910%
  • Speed & response289%
  • Communication155%
  • Honesty & trust93%

What customers talk about

We read 248 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I came right at closing and he was extremely helpful and helped carry in my boxes.”
  • “…exceptional service from Hayes Covington the guy at the front desk I definitely recommend renting a storage unit here or using there services for sur…”
  • “Very kind and a great service that I needed and they did a great job.”
  • “They also have a shredding service with very reasonable prices.”
  • “They actually make all the process really fast and secure.”
  • “Hayes welcomed us, got us set up, explained the rates and showed us our unit.”
  • “Great Customer Service, Hayes was thorough, clear, and up front.”

People customers mention

  • Cubes 25 reviews
  • Chris 22 reviews
  • Hayes 15 reviews
  • Ashley 5 reviews
  • Rick 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Kenneth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

It was great. I came right at closing and he was extremely helpful and helped carry in my boxes. Hayes took really good care of me. Much appreciated. It’s great to have someone who cares and is willing to go the extra mile to help. THANKS. Ken Adams 10/31/2026 - Came in again today, Saturday, he was very helpful and…

letti8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Hayes was exceptional, very helpful and kind. Even cut his break short to help me out.

Martha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very kind and a great service that I needed and they did a great job. And then I

Martha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Superb customer service ! I’ve done business here many times and I ALWAYS come back!

NX14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very nice place to have storage! Hayes is very helpful! Have used this place for years. Will use again.

MarkLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hayes is the man! He made renting this unit super easy and straightforward. If you need a storage unit that is in a good neighborhood, very clean and extremely well managed, rent here. Thanks Hayes!

Compare with

Customer reviews

4.9 ★★★★★ 279 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
K Kershaw2 reviewsTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick and easy. Great customer service.

Response from the owner · a day ago

Hi K, your feedback is highly appreciated. Thank you for the review!

Kenneth Adams2 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was great. I came right at closing and he was extremely helpful and helped carry in my boxes. Hayes took really good care of me. Much appreciated. It’s great to have someone who cares and is willing to go the extra mile to help. THANKS. Ken Adams 10/31/2026 - Came in again today, Saturday, he was very helpful and extremely pleasant to work with. I appreciate doing business here. Ken Adams

Response from the owner · Edited a day ago

Hello Kenneth, thank you so much for leaving us a great review!

Chris SebbaLocal Guide · 57 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

George was very helpful with my shredding.

Response from the owner · Edited a week ago

Thank you so much for your kind words, Chris. We really appreciate you taking the time out to share your experience with us.

Brad Hendricks4 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service

Response from the owner · a week ago

Hello Brad, thank you so much for your feedback! We appreciate you sharing your experience with us!

letti wadley8 reviewsTotal number of Google reviews letti has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hayes was exceptional, very helpful and kind. Even cut his break short to help me out.

Response from the owner · 2 weeks ago

Hello Letti, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!

Sandra Wilkie12 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Haze was super helpful! Thank you for the great service.

Response from the owner · 2 weeks ago

Hi Sandra, we appreciate the kind words and are glad we could provide you with a positive experience!

Martha Howard2 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very kind and a great service that I needed and they did a great job. And then I

Response from the owner · 2 weeks ago

Hi Martha, your feedback is highly appreciated. Thank you for the review!

Barbara PackLocal Guide · 22 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service was fantastic! Very friendly and helpful.

Response from the owner · 4 weeks ago

Hello Barbara, thank you so much for leaving us a great review!

Martha Egan7 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Superb customer service ! I’ve done business here many times and I ALWAYS come back!

Response from the owner · a month ago

Hi Martha, we are thrilled that you had a positive experience with us!

Stephen Wright3 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful and cheerful. Willing to help

Response from the owner · a month ago

Hello Stephen, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.

US Storage Centers on Google Maps →

Business details