Experts Reviews · Company report
USA Pro-Vac logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty98−0.2Momentum penalty67−3.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

USA Pro-Vac

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 1,754 Google reviews

Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.USA Pro-Vac is better than 92% of air duct cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.USA Pro-Vac is better than 88% of air duct cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.USA Pro-Vac is better than 98% of air duct cleaning services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.USA Pro-Vac is better than 100% of air duct cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.USA Pro-Vac is better than 67% of air duct cleaning services.B
67
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.USA Pro-Vac is better than 24% of air duct cleaning services.D
24

Reviews for your job

Customers hired USA Pro-Vac for 8 kinds of job.

USA Pro-Vac for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$581
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 63 Google reviews tagged “HVAC system maintenance” · showing 60

John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

What an awesome 2 man team! Duct cleaning with every detail explained during the process. Will definitely be repeating!

Paid $200–400Great priceHVAC system maintenance
Dmytro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very nice work!

Paid $400–600Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Tanvir6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Technicians were great. They were very helpful and answered any questions I had. Definitely recommend to anyone looking for duct and dryer vent cleaning!

Paid $400–600HVAC system maintenanceHVAC duct & vent cleaning
Mr.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Did very professional work. Arrived on time, were kind and definitely knew what they were doing. Could not have asked for a better experience and will use again.

Paid $1,000–1,200Great priceHVAC system maintenanceA/C system maintenanceHeating system repair
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Leo and his partner were great. Very respectful and knowledgeable. Cleaned my 1,800sq/ft house in about 1.5 hours and showed the results during the process.

Paid $400–500Reasonable priceHVAC system maintenance
AmberLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Leo and his colleague were extremely knowledgeable, efficient, and helped us understand the condition of our duct work and how we can improve air quality. They were very professional, took their time and did a phenomenal job! Highly recommend USA Pro-Vac as well as highly recommend getting your ducts cleaned if you haven’t!

Paid $500–600Great priceHVAC system maintenanceCleaningHVAC duct & vent cleaning
Mario1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bravo shqiptar!! Shume faleminers👌🏼

HVAC system maintenanceHVAC duct & vent cleaning
Preka9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Technicians were very professional and courteous. I highly recommend!

Paid $400–500Great priceHVAC system maintenanceCleaningHVAC duct & vent cleaning
Cecilia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I was thoroughly impressed with the exceptional cleaning service they provided for our home system. Their professionalism, efficiency, and comprehensive explanations of their actions were commendable.

HVAC system maintenanceHVAC duct & vent cleaning
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The technician meticulously explained the process while thoroughly cleaning the air ducts and removing leaves and dust from the furnace.

HVAC system maintenance
MarvinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Did 2 homes for me in same day. Made a mess of dust in the furnace room in both homes. And didn’t brush the vents with a snaking tool. Only blew out vents with air. Rip off. Before hiring them, I asked them if they would snake all the vents to clean out the ductwork, they said yes but that’s not what they did. I…

Customer photo from Marvin's review
Paid $600–700Reasonable priceHVAC system maintenance
Ali1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Happy with the service, they explained everything very well!

HVAC system maintenance
HonestLocal Guide · 136 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technicians did an amazing job explaining everything to me step by step. Definitely recommend them to anyone.

HVAC system maintenance
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We are repeat customers and very happy with the service and suggestions provided. We can always count on them for a thorough and friendly job.

Paid $500–600Reasonable priceHVAC system maintenanceCleaning
PhilipLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had the vents and furnace cleaned, it was an excellent experience with top notch work and the utmost service.

Paid $500–600Reasonable priceHVAC system maintenance
KatieLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very nice and knowledgeable, service was fast but thorough.

Paid $500–600Reasonable priceHVAC system maintenanceCleaningHVAC duct & vent cleaning
Erica10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly knowledgeable, professional and efficient. Would highly recommend!

Great priceHVAC system maintenance
Renee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very educated and friendly. They are honest and a fair price.

Reasonable priceHVAC system maintenance
Haley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leo was amazing! He explained every step of the way. He was very knowledgeable and did an amazing job.

Great priceHVAC system maintenance
Amber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This company is great! Got a $100 coupon off! Bought a new house and they came right away. Would highly recommend!!

CleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Amber7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My experience was great. Technician explained everything and walk me through the process. Very nice and polite.

CleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Valentyna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Everything was explaining so good, service was great.

CleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Andrii3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Technician, very informative, good quality work, highly recommend it

A/C system maintenanceCleaningHVAC system maintenance+ Punctuality+ Quality+ Professionalism
Raga1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Technicians are very professional, on time and explained everything before starting the services, very knowledgeable definitely recommend

CleaningHVAC system maintenance+ Punctuality+ Quality+ Professionalism
Kasim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful service. Highly recommended

CleaningHVAC system maintenanceHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Jayson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! Would recommend.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jacob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, on time and very professional!

HVAC system maintenance+ Quality
Megan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, friendly, and great explanation of services. Highly recommend!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great communication. Prompt.

HVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
Chun-Hui5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent job! Good service!

HVAC system maintenance+ Punctuality+ Quality+ Professionalism
Allison6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience, super thorough and professional.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Emmy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service ,very professional,explain everything with details. Highly recommended!

A/C system maintenanceHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
DevonLocal Guide · 255 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a great job! Very informative and and explained everything. Will have them back again!

HVAC system maintenance+ Punctuality+ Quality+ Professionalism
Paloka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good service explain highly recommend it Very happy

HVAC duct & vent cleaningCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Olha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service was great!

HVAC system maintenance+ Punctuality+ Quality+ Professionalism
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am very happy with their professional work.

HVAC duct & vent cleaningHeating system maintenanceHVAC system maintenance+ Punctuality+ Quality+ Professionalism
Mallory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good service highly recommend it friends and family

HVAC duct & vent cleaningCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Shawn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good explanation well done, will recommend to friends

CleaningHVAC system maintenanceHVAC duct & vent installation+ Punctuality+ Professionalism
Colleen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The two men who worked on the system were on time. They explained everything thoroughly and showed us what was coming out of our vents! I’m very glad we got this job done!

HVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
CatLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our technician was very prompt, friendly, and knowledgeable. He took the time to teach us a few things, gave us a few pointers, and overall was a kind person to us. We are first time home-buyers and honestly will use USA Pro-Vac again. I highly recommend this company and all of their technicians.

CleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Manasa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Team did fantastic throughout the whole process. They turned up on time and were very professional with all the packing of our personal belongings, taking care not to damage anything.I will totally recommend them to anyone as they made the whole process stress free and they were extremely competitive in their price.

HVAC duct & vent cleaningCleaningDuctless heating & A/C services+ Quality+ Professionalism+ Value
Rosanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional. Explained everything as they went. Very satisfied!

HVAC duct & vent cleaningCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
김주현3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good job

HVAC system maintenance+ Quality+ Professionalism
Tianyang7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Service is nice and efficiency.

CleaningHVAC system maintenance+ Quality+ Professionalism+ Value
Helmer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonder job and great prices and better workers

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Quality+ Professionalism
Antoneta4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The servis was amazing.

Heating system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Kristian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great, fast service! Very professional

Heating system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Elvina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good service

Heating system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Ken3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Showed up on time, very professional, great service and explained the process

CleaningHVAC system maintenance+ Quality+ Professionalism
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are great! I have used them on multiple occasions and will continue to do so!!

HVAC duct & vent cleaningCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The guys that came out were very professional. They did a great job and were very informative. I would highly recommend USA pro vac to everyone. 5 out of 5 stars!

HVAC duct & vent cleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jojo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good worker nice and good work

HVAC system maintenanceHeating system repair+ Punctuality+ Quality+ Professionalism
NickLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great value

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Rebecca8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The technicians were very knowledgeable, and provided great service. I would use them again in the future (if I needed to).

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

HVAC system maintenance
Mike9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $500–600Not sureHVAC system maintenance
Johna year ago★★★★★

Rating only, no written review.

Reasonable priceHVAC system maintenance
john1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC system maintenance+ Quality+ Professionalism
Shiuan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Dominic5 years ago★★★★★

Rating only, no written review.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Show more HVAC system maintenance reviews (3 more) →

Price

$554+28% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 2%Not sure 6%

Jobs customers hired them for

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