Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty98−0.2Momentum penalty67−3.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREUSA Pro-Vac
Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 1,754 Google reviews
Report card
Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.USA Pro-Vac is better than 92% of air duct cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.USA Pro-Vac is better than 88% of air duct cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.USA Pro-Vac is better than 98% of air duct cleaning services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.USA Pro-Vac is better than 100% of air duct cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.USA Pro-Vac is better than 67% of air duct cleaning services.B
67
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.USA Pro-Vac is better than 24% of air duct cleaning services.D
24
Reviews for your job
Customers hired USA Pro-Vac for 8 kinds of job.
USA Pro-Vac for heating system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$809
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 11
All 13 Google reviews tagged “Heating system repair”
Mr.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Did very professional work. Arrived on time, were kind and definitely knew what they were doing. Could not have asked for a better experience and will use again.
Paid $1,000–1,200Great priceHVAC system maintenanceA/C system maintenanceHeating system repair
Paloka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very good service explain highly recommend it Very happy
HVAC duct & vent cleaningCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
BarbaraLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The tech and grew were wonderful on time, explained everything to me and cleaned up before they left I recommend them high and look forward to using them in the future
CleaningDuctless heating & A/C servicesHeating system repair+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Wonderful great crew would definitely recommend.
CleaningDuctless heating & A/C servicesHeating system repair+ Responsiveness+ Punctuality+ Quality
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Fast service. Showed up on time . Very generous people.
CleaningHeating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Helmer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Wonder job and great prices and better workers
A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Quality+ Professionalism
Antoneta4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The servis was amazing.
Heating system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Kristian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great, fast service! Very professional
Heating system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Elvina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very good service
Heating system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The Person did a wonderful job very professional.
Heating system maintenanceHVAC duct & vent repairHeating system repair+ Punctuality+ Quality+ Professionalism
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The guys that came out were very professional. They did a great job and were very informative. I would highly recommend USA pro vac to everyone. 5 out of 5 stars!
HVAC duct & vent cleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great service and highly professional crew. I strongly recommend!
A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Jojo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Good worker nice and good work
HVAC system maintenanceHeating system repair+ Punctuality+ Quality+ Professionalism
Price
$554+28% vs typical air duct cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 40%Reasonable 52%Overpriced 2%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent cleaning | 197 | $478–$742 |
| Cleaning | 152 | $99–$554 |
| HVAC system maintenance | 63 | $54–$581 |
| HVAC duct & vent repair | 35 | $276–$771 |
| Heating system maintenance | 32 | $37–$219 |
| HVAC duct & vent installation | 17 | — |
| A/C system maintenance | 16 | $26–$251 |
| Ductless heating & A/C services | 14 | $57–$1.1k |
