Chloe Shelton3 reviewsTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQ did an awesome job! Super happy with my results! Thank you Q😎
Valley Carpet Care
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%18+1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 90 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 48%
5.0 ★★★★★ 843 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
$224typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Valley Carpet Care at a glance
Google reviewers rate Valley Carpet Care five stars based on 843 reviews, highlighting punctuality, professional communication, and thorough cleaning results for carpets and upholstery. Customers frequently note fair base pricing and efficient service, including handling pet stains and last-minute scheduling requests. However, one low-star review criticizes recent changes in service quality and pricing, specifically mentioning additional charges for spot treatments and a perceived decline in the thoroughness of the work compared to previous visits.
- Google rating: 5.0 out of 5 from 843 reviews (99% five-star).
- Reviews on this page: 843 Google reviews (825 with written comments, 24 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 13, 2026.
- Service: Rug Cleaner serving Sacramento, California.
Data from Google, last updated November 9, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Carpet Care: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Carpet Care: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Carpet Care: 100/100 on this factor. Category median: 98.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Carpet Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Carpet Care: 18/100 on this factor. Category median: 80.F
18
Bar = this company · dark tick = category median.
Star ratings
843 Google reviews we collected
- 5 stars83299%
- 4 stars91%
- 3 stars10%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 825 written reviews
- Praise1,550100%
- Complaints40%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price770%
- Reasonable330%
- Overpriced00%
- Not sure00%
$224-14% vs typical rug cleaning
Middle half of what 9 customers paid ($157–$366) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results51633%
- Staff & attitude36624%
- Speed & response25516%
- Would recommend23915%
- Price & value1016%
- Communication533%
- Honesty & trust242%
What customers talk about
We read 825 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“AJ did a great job, also he was very nice and courteous.”
“The person on the phone was super nice and helpful.”
“Communication was excellent, service was prompt and efficient.”
“I will be recommending them to others and I will call them again in the future.”
“I would highly recommend this company to anyone wanting good honest work at a fair price.”
“Some will overcharge for things you may not need.”
“The woman who answered the phone was very nice explaining their cleaning options and the prices were so reasonable.”
“He took his time and explained carpet care and ways to maintain the integrity of our upholstery.”
People customers mention
- Mike 145 reviews
- Bryce 34 reviews
- Matt 32 reviews
- Thomas 21 reviews
- Brad 15 reviews
- Kelly 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Valley Carpet Care for 6 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Mikayla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service!! I called Valley Carpet Care to clean my office at work. The person on the phone was super nice and helpful. They came out the next week and did a fantastic job. My office is connected to a cabinet shop so it gets very dusty/dirty/buggy. It feels brand new in here. The person cleaning the carpets was…
Paid $100–150Great price
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Cannot thank Ken & Eli enough for helping us out at the very last minute when a tenant was delayed in moving out and before the next occupancy! Communication was excellent, service was prompt and efficient. Eli was very professional. Great job. Thanks so much. Bob Valletta The Brokerage 360 Broker/Owner
Paid $150–200Great priceCarpet steam cleaning
glenn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great service. I called in the morning, and they were at my house within 1 hour. Mike did a great job! Courteous and thorough. The place looks and smells great!
Paid $500+Reasonable priceCarpet steam cleaningService not listed
GregLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Best carpet cleaning service I have ever had! They are lways professional on time and do a great job. Today my technician was Mike. He did such a good job. He was careful with the cleaning equipment not to hit anything. They most impressive part was how hard he worked cleaning. I would highly recommend this company…
Paid $150–200Great priceCarpet steam cleaning
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have used Valley carpet care for years . Mike did my carpets today and did a great job my carpets are super clean and he went above and beyond . Thank you
Paid $200–250Great priceCarpet steam cleaning
Cindy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I recently hired Valley Carpet Care for the first time. Wow. The gentleman who came was one of the hardest workers I have ever seen. He did a great job on our carpets and chairs. VCC will be the only company I called to do detailed cleaning.
Paid $250–300Reasonable priceCarpet steam cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 106 | $153–$334 |
| Carpet steam cleaning | 77 | $158–$347 |
| Pet stain & odor removal | 73 | $139–$373 |
| Area rug cleaning | 39 | $163–$477 |
| Upholstery cleaning | 30 | $170–$340 |
| Drapes & curtain cleaning | 6 | $213–$809 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 843 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
2090 20906 reviewsTotal number of Google reviews 2090 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and on time . Thank you very much chris
- Services: Carpet steam cleaning
Mikayla King3 reviewsTotal number of Google reviews Mikayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service!! I called Valley Carpet Care to clean my office at work. The person on the phone was super nice and helpful. They came out the next week and did a fantastic job. My office is connected to a cabinet shop so it gets very dusty/dirty/buggy. It feels brand new in here. The person cleaning the carpets was very nice and hardworking. He looked around, let me know how long it would take, and then got straight to work. He even left us with a branded clip magnet, which is getting tons of use. Later in the mail I received a thank you note. I'm super happy with this service. I will be recommending them to others and I will call them again in the future.
- Price assessment: Great price
- Price: $100–150
Rosanne Stephenson8 reviewsTotal number of Google reviews Rosanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleValley Carpet Cleaners cleaned 6 rooms in our house. Q was the Technician and did a fabulous job. He was very professional. He worked hard on pet spots to get the carpet cleaned.
Bob Valletta2 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCannot thank Ken & Eli enough for helping us out at the very last minute when a tenant was delayed in moving out and before the next occupancy! Communication was excellent, service was prompt and efficient. Eli was very professional. Great job. Thanks so much. Bob Valletta The Brokerage 360 Broker/Owner
- Price assessment: Great price
- Price: $150–200
- Services: Carpet steam cleaning
J.SLocal Guide · 26 reviewsTotal number of Google reviews J.S has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly staff , Great price . Very happy with the service:)
- Price assessment: Great price
- Price: $100–150
- Services: Carpet steam cleaning
anwar nassarLocal Guide · 70 reviewsTotal number of Google reviews anwar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEli was clean efficient and careful with his way around our home while he was cleaning the carpets. He made sure that our needs were met and that the carpets were clean and perfect. 5 stars all the way to Eli👌🏽
- Price assessment: Great price
- Services: Carpet steam cleaning
glenn enscoe11 reviewsTotal number of Google reviews glenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. I called in the morning, and they were at my house within 1 hour. Mike did a great job! Courteous and thorough. The place looks and smells great!
- Price assessment: Reasonable price
- Price: $500+
- Services: Carpet steam cleaning, Service not listed
Greg Will11 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAJ did a great job, also he was very nice and courteous.
Greg HeckleLocal Guide · 13 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest carpet cleaning service I have ever had! They are lways professional on time and do a great job. Today my technician was Mike. He did such a good job. He was careful with the cleaning equipment not to hit anything. They most impressive part was how hard he worked cleaning. I would highly recommend this company to anyone wanting good honest work at a fair price. They are the only ones I use!
- Price assessment: Great price
- Price: $150–200
- Services: Carpet steam cleaning
Business details
- Address: 5713 Sperry Dr, Citrus Heights, CA 95621
- Phone: (916) 965-1411
- Website: valleycarpetcare.com
- Service area: Sacramento, CA