Experts Reviews · Company report
Valley Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%18+1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Valley Carpet Care

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 843 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Carpet Care is better than 99% of rug cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Carpet Care is better than 98% of rug cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Carpet Care is better than 18% of rug cleaning.F
18

Reviews for your job

Customers hired Valley Carpet Care for 6 kinds of job.

Valley Carpet Care for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$163–$477
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 69

All 39 Google reviews tagged “Area rug cleaning” · showing 20

GuyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We started using Valley Carpet Care over 3 years ago and they are the best in the business. Thomas is very thorough and does not cut corners. Our carpet was professionally cleaned, old stains lifted, and a room that needed a carpet stretch looks good as new. Highly recommend!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Valley Carpet for the past 5 years and their work is amazing! They are always on time or early, friendly, take great care of our property and the carpets always look amazing, not just on the day of service, but for months! Only once did I have a spot come back up and they came right out to clean…

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Quality
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was impressed from the easy scheduling with the office staff to the actual cleaning. Brad and Matt did an amazing job of cleaning our carpet. They then cleaned our large area rug before leaving. Price was beyond fair for the quality of workmanship. This will be our carpet cleaning company from now on. Believe the many 5 star reviews!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
SummerWaves124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, Mike did a Great job! pet stains are gone , carpet looks great !! very professional service, I been using their service for years . Highly recommended 👍🤗

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was fast and professional. Overall great job.thanks

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
DeAsia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was the greatest and we appreciate all of his hard work!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Professionalism
Lauren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my two couches, ottoman and rug cleaned. Mike did a wonderful job! Was kind and professional!

Area rug cleaningUpholstery cleaning
Derek3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike came by today to clean our carpet and I can’t say enough good words about him and Valley Carpet cleaning. My carpet was a bit old, past there prime but now looks so good. I think maybe a few years is still left in them. Mike you and your company are the best, I can’t say enough about today’s service…thank

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Dina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had Matt and Brad come clean my carpets and they were extremely professional and did an outstanding job. I recommend them!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had brad and Matt out to my house they did a great job and definitely will use u guys again and referrer u guys to friends

Area rug cleaningDrapes & curtain cleaning+ Quality+ Professionalism+ Value
Janel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike did an amazing job! He did a pre assessment, thoroughly went over the offered services and process of the carpet, upholstery and area rug cleaning. My carpet looks amazing. It’s like night and day =). I am very much satisfied! Mike went above and beyond to get my carpet looking good again. Thank you Mike and Valley Carpet Care!

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
AndreaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris did AMAZING! He was so thorough, and very kind & friendly. I highly recommend this business! I can’t wait to tell all my friends and family about this place. Phenomenal job!!

Carpet steam cleaningArea rug cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had Mike out to clean our bedroom carpets, area rugs, chairs and kitchen tile floor. Everything looks amazing and he was on time and professional. This is the third time we have used valley carpet care and highly recommend them.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Diseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is the second time I have used Valley Carpet Care. Mike was very courteous, efficient and professional. Carpets and rug looked great after he finished. Again this is my second time using this company. Would use them again in the future.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was here today and was outstanding.. I have been using VCC for several years and always happy to have them do the work.. highly recommended!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike from Valley Carpet Care was timely and extremely professional. He did an excellent job of walking through the service options and our carpets look great. I would definitely use Valley Carpet Care again.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Jenna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I got an appointment within a couple of days and Mike was on time, professional and did a great job on my furniture and an area rug. Will definitely use them again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Donna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was very helpful and worked hard to get my carpets and furniture clean.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality
R3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was awesome! On time, quick, extremely professional. He made it look like a dog, a cat and 3 kids under 4 (!!!) hadn’t made it beyond filthy. It looked as good as the day we moved in. Highly recommend!! Thank you Valley Carpet!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thomas showed up in a timely manner, very friendly and did amazing job on my carpet and rug. The woman who helped schedule cleaning was very kind and helpful with getting me in with short notice.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism

Show more area rug cleaning reviews (19 more) →

Price

$224-14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning106$153–$334
Carpet steam cleaning77$158–$347
Pet stain & odor removal73$139–$373
Area rug cleaning39$163–$477
Upholstery cleaning30$170–$340
Drapes & curtain cleaning6$213–$809

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