Experts Reviews · Company report
Valley Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%18+1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Valley Carpet Care

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 843 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Carpet Care is better than 99% of rug cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Carpet Care is better than 98% of rug cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Carpet Care is better than 18% of rug cleaning.F
18

Reviews for your job

Customers hired Valley Carpet Care for 6 kinds of job.

Valley Carpet Care for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.77
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 77 Google reviews tagged “Carpet steam cleaning” · showing 20

20906 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional and on time . Thank you very much chris

Carpet steam cleaning
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cannot thank Ken & Eli enough for helping us out at the very last minute when a tenant was delayed in moving out and before the next occupancy! Communication was excellent, service was prompt and efficient. Eli was very professional. Great job. Thanks so much. Bob Valletta The Brokerage 360 Broker/Owner

Paid $150–200Great priceCarpet steam cleaning
J.SLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly staff , Great price . Very happy with the service:)

Paid $100–150Great priceCarpet steam cleaning
anwarLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Eli was clean efficient and careful with his way around our home while he was cleaning the carpets. He made sure that our needs were met and that the carpets were clean and perfect. 5 stars all the way to Eli👌🏽

Great priceCarpet steam cleaning
glenn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service. I called in the morning, and they were at my house within 1 hour. Mike did a great job! Courteous and thorough. The place looks and smells great!

Paid $500+Reasonable priceCarpet steam cleaningService not listed
GregLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best carpet cleaning service I have ever had! They are lways professional on time and do a great job. Today my technician was Mike. He did such a good job. He was careful with the cleaning equipment not to hit anything. They most impressive part was how hard he worked cleaning. I would highly recommend this company…

Paid $150–200Great priceCarpet steam cleaning
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have used Valley carpet care for years . Mike did my carpets today and did a great job my carpets are super clean and he went above and beyond . Thank you

Paid $200–250Great priceCarpet steam cleaning
Cindy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently hired Valley Carpet Care for the first time. Wow. The gentleman who came was one of the hardest workers I have ever seen. He did a great job on our carpets and chairs. VCC will be the only company I called to do detailed cleaning.

Paid $250–300Reasonable priceCarpet steam cleaning
cesar12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike did an outstanding job. He worked very hard at cleaning our home's carpet. I will definitely continue to use Valley. Thanks Mike.

Carpet steam cleaning
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent Cleaning service from Mike. Thank you!

Paid $350–400Carpet steam cleaning
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This by far the best carpet cleaning I have had. Courtesy, professional, efficient and awesome job. Still looks great 4 months later. This old carpet was brought back to life! Thank you.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Laurie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience with Valley Carpet Cleaning-did wonderful job on my carpets ! Mike and Chris were great! Professional and friendly ! Would recommend this carpet cleaning business!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job mike

Carpet steam cleaning
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What a great job Mike did! My carpet looks brand new and smells wonderful

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Wendy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike Kelly cleaned my aunt’s carpets this week. It had never been done in 19 years. He was timely, friendly and professional. Mike did an outstanding job on the carpet and explained the procedure and options thoroughly. I highly recommend this company!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent job Richard was a great technician!

Carpet steam cleaning+ Professionalism
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our carpets cleaned by Mike. He was on time and gave us a call on his way. Mike took the time to set up protective guards along the corners of the wall before cleaning. We had three bedrooms and two area rugs done and they all look great. We really appreciate the detail Mike took into completing the job. My…

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Sally2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

brad did an awesome job cleaning my carpet highly recommend them

Carpet steam cleaning+ Punctuality+ Quality+ Professionalism
Terrel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. They did a great job at a reasonable price. Very happy!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Maudie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service Mike was very friendly and professional

Customer photo from Maudie's review
Carpet steam cleaningPet stain & odor removal+ Punctuality+ Professionalism

Show more carpet steam cleaning reviews (57 more) →

Price

$224-14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning106$153–$334
Carpet steam cleaning77$158–$347
Pet stain & odor removal73$139–$373
Area rug cleaning39$163–$477
Upholstery cleaning30$170–$340
Drapes & curtain cleaning6$213–$809

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