Experts Reviews · Company report
Valley Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%18+1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Valley Carpet Care

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 843 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Carpet Care is better than 99% of rug cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Carpet Care is better than 98% of rug cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Carpet Care is better than 18% of rug cleaning.F
18

Reviews for your job

Customers hired Valley Carpet Care for 6 kinds of job.

Valley Carpet Care for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.106
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 70

All 106 Google reviews tagged “General carpet cleaning” · showing 20

Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This by far the best carpet cleaning I have had. Courtesy, professional, efficient and awesome job. Still looks great 4 months later. This old carpet was brought back to life! Thank you.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
G9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike is a great, professional, and reliable guy. He cleaned our carpets very good. Will be contacting again!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our carpets cleaned and re-stretched by Thomas. Thomas was on time and professional. We felt like he did a great job and the cleaning was thorough. We also like that they have coupons on their website to save a little money. Thank you Valley Carpet Care!!

General carpet cleaning
GuyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We started using Valley Carpet Care over 3 years ago and they are the best in the business. Thomas is very thorough and does not cut corners. Our carpet was professionally cleaned, old stains lifted, and a room that needed a carpet stretch looks good as new. Highly recommend!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Stephanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve used this company a few times, they have amazing customer service. They always answer calls right away, and show up on time. Mike cleaned my carpets today, he was super friendly and professional, he explained the work and cost before starting and took his time with the cleaning. My carpets look brand new!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Courteous and efficient. Carpet looks and smells great. Will definitely recommend to family and friends.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ben3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rich did an excellent job cleaning my carpets. They look brand new!! He was professional and had the best customer service (: If you use Valley Carpet Care, ask for Rich!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism
Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent company !! They are always professional and ON TIME !! Matt and Brad took their time to walk with me through the house to discuss any areas of need I had to make sure everything was taken care of. Very friendly and definitely will continue to use them in our future needs.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brad did a great job ... excellent service. 10/10

General carpet cleaning
Melisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brad and Mat were professional. Our carpet looks as good as new.

Carpet steam cleaningGeneral carpet cleaning+ Quality
Kenneth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome customer service and great workmanship

General carpet cleaning+ Quality
SummerWaves124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, Mike did a Great job! pet stains are gone , carpet looks great !! very professional service, I been using their service for years . Highly recommended 👍🤗

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was fast and professional. Overall great job.thanks

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
DeAsia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was the greatest and we appreciate all of his hard work!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Professionalism
Derek3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike came by today to clean our carpet and I can’t say enough good words about him and Valley Carpet cleaning. My carpet was a bit old, past there prime but now looks so good. I think maybe a few years is still left in them. Mike you and your company are the best, I can’t say enough about today’s service…thank

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Zach5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys have the best carpet cleaning service around! I wouldnt choose anyone else to do it. Mat and Brad are all-stars and i think they deserve a huge bonus for the wonderful job they did on my place! Thanks guys. Yall are the best !

Carpet steam cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
KarlLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was FANTASTIC today. He called to let me know he could start early, which I really appreciate. He explained everything he could do and what I could expect. As it turns out the carpets look and smell 100% better. He was finished sooner than expected and I couldn’t be happier with the results. Thanks Mike!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
gray28k1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brad helped us with a move out deep cleaning and we couldn’t be happier, would without question use this company again. Thank you Brad for helping get our deposit back!

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
Tara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matt and Brad were professional, courteous and efficient. I highly recommend this company. Thank you Valley Carpet Care.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had Brad and Matt today come out and clean my carpet they did a very good job and were very Kind and time efficient

Carpet steam cleaningGeneral carpet cleaning+ Quality

Show more general carpet cleaning reviews (86 more) →

Price

$224-14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning106$153–$334
Carpet steam cleaning77$158–$347
Pet stain & odor removal73$139–$373
Area rug cleaning39$163–$477
Upholstery cleaning30$170–$340
Drapes & curtain cleaning6$213–$809

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