Experts Reviews · Company report
Valley Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%18+1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Valley Carpet Care

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 843 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Carpet Care is better than 99% of rug cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Carpet Care is better than 98% of rug cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Carpet Care is better than 18% of rug cleaning.F
18

Reviews for your job

Customers hired Valley Carpet Care for 6 kinds of job.

Valley Carpet Care for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.73
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 71

All 73 Google reviews tagged “Pet stain & odor removal” · showing 40

Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This by far the best carpet cleaning I have had. Courtesy, professional, efficient and awesome job. Still looks great 4 months later. This old carpet was brought back to life! Thank you.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
GuyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We started using Valley Carpet Care over 3 years ago and they are the best in the business. Thomas is very thorough and does not cut corners. Our carpet was professionally cleaned, old stains lifted, and a room that needed a carpet stretch looks good as new. Highly recommend!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Terrel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. They did a great job at a reasonable price. Very happy!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Maudie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service Mike was very friendly and professional

Customer photo from Maudie's review
Carpet steam cleaningPet stain & odor removal+ Punctuality+ Professionalism
Kris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Courteous and efficient. Carpet looks and smells great. Will definitely recommend to family and friends.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ben3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rich did an excellent job cleaning my carpets. They look brand new!! He was professional and had the best customer service (: If you use Valley Carpet Care, ask for Rich!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism
CandaceLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a few stains from our puppy but you can't tell anymore the carpet looks great thank u Michael kelly I'll be calling you again for sure.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Valley Carpet for the past 5 years and their work is amazing! They are always on time or early, friendly, take great care of our property and the carpets always look amazing, not just on the day of service, but for months! Only once did I have a spot come back up and they came right out to clean…

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Quality
anthony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brad and Matt were excellent! We've had many carpet cleaning companies come out and Valley is by far the best! The guys were knowledgeable and obviously take pride in their work, as again, our carpets look great! Even the area our Chihuahua thinks is his restroom is deep cleaned sanitized. Again, thank you to Brad…

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Chloe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had mike clean my carpets and he did a very good job! The carpets and rug look amazing!!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Quality+ Value
Hallie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have used Valley Carpet Care for over 9 years. Very satisfied with the results. Mike went above and beyond! Will use them again!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was courteous and professional and worked so hard to get our old and worn carpets super clean (kid and pet stains included).

Carpet steam cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
SummerWaves124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, Mike did a Great job! pet stains are gone , carpet looks great !! very professional service, I been using their service for years . Highly recommended 👍🤗

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
William12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike did a fantastic cleaning on a heavily dirty, stained carpet and made it look like new. Mike is a very professional, conscientious technician who went over and above to do a great job.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was fast and professional. Overall great job.thanks

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Derek3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike came by today to clean our carpet and I can’t say enough good words about him and Valley Carpet cleaning. My carpet was a bit old, past there prime but now looks so good. I think maybe a few years is still left in them. Mike you and your company are the best, I can’t say enough about today’s service…thank

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Zach5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys have the best carpet cleaning service around! I wouldnt choose anyone else to do it. Mat and Brad are all-stars and i think they deserve a huge bonus for the wonderful job they did on my place! Thanks guys. Yall are the best !

Carpet steam cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Jp2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service matt and Brad did a great job took care of me and made all my carpets nice and clean stains out and looking brand new !

Pet stain & odor removal+ Punctuality+ Professionalism+ Value
KarlLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was FANTASTIC today. He called to let me know he could start early, which I really appreciate. He explained everything he could do and what I could expect. As it turns out the carpets look and smell 100% better. He was finished sooner than expected and I couldn’t be happier with the results. Thanks Mike!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matt and Brad were professional, courteous and efficient. I highly recommend this company. Thank you Valley Carpet Care.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Carriebearie71Local Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service by Mike. Quick appointments. Repest loyal customer.

Carpet steam cleaningPet stain & odor removal+ Punctuality
Taavi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Today Chris Brown and a fellow Tech provided a excellent service in all aspects with top tier professionalism and most importantly conducting a pristine Job in cleaning my carpets leaving them spotless with an addition of a great deodorizer that left all areas smelling refreshed I will continue to request Valley Carpet for near future services thank you!!

Carpet steam cleaningPet stain & odor removal+ Quality
ValissaMarie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend this business. Chris does exceptional work. He is very dedicated, reliable, and professional!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We ask specifically for Mike from valley carpet care when requesting service and on this occasion and every other time Mike does an excellent job. Mike goes above and beyond always doing a thorough job and it is appreciated.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jess3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was fantastic, and our carpets look brand new! No signs that 2 kids and 3 dogs live here. We will be using them again. Great experience!

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike did a great job and our carpets look great!

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Valley Carpet Care for the last 7 years. They consistently deliver on quality work, timely response, and great pricing! Today, Mike cleaned 6 rooms, hallways, staircase and sofa. Looks amazing and really appreciated his professionalism, courtesy and pride in his work. Very happy with Valley Carpet Care, and you will be too!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thank you mike for the good job on my carpet it looks and smells amazing I will recommend this company to anyone they are professional and nice 😃

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Quality
Benjamin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve used Valley at 3 different houses totaling over a dozen cleans and they are amazing. Two times stick out the most: An old apartment that you can tell had carpet as old as me and it haven’t been cleaned in YEARS, they were out the next day and made that carpet look as close to new as anyone could get it. The…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Diseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is the second time I have used Valley Carpet Care. Mike was very courteous, efficient and professional. Carpets and rug looked great after he finished. Again this is my second time using this company. Would use them again in the future.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Kaci8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rex did an amazing job our very stained and smelly carpets thanks to dog pee. Our old carpets looked just about brand new! We also had our sofa cleaned and it came out beautifully! He was prompt, efficient and so friendly! We definitely recommend Valley Carpet care! Thanks Rex!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MicheleLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Received immediate response with appointment scheduled. Provided great customer service on the phone and in person. With professionalism and surety, Mike, removed stains, odors, and brought life back to my carpets. He went over every option and cost associated. There is no hidden fees and very understanding. He…

Customer photo from Michele's review
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was here today and was outstanding.. I have been using VCC for several years and always happy to have them do the work.. highly recommended!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike & Matt were on time, fast and professional. Thank you!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Donna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was very helpful and worked hard to get my carpets and furniture clean.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality
R3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was awesome! On time, quick, extremely professional. He made it look like a dog, a cat and 3 kids under 4 (!!!) hadn’t made it beyond filthy. It looked as good as the day we moved in. Highly recommend!! Thank you Valley Carpet!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike did an excellent job! Highly recommend!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Combat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had Mike come to our home and walked us through the process and helped explaining the different options they provided. Very professional and very satisfied with the results!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Terri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Josh did a great job as always. Bedn using valley for years now and Josh is my guy. Thank you😊

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Beverly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike did a fantastic job. We’ve used valley carpet for many years and they always provide great service and professionalism. Thanks

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (33 more) →

Price

$224-14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning106$153–$334
Carpet steam cleaning77$158–$347
Pet stain & odor removal73$139–$373
Area rug cleaning39$163–$477
Upholstery cleaning30$170–$340
Drapes & curtain cleaning6$213–$809

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