Experts Reviews · Company report
Valley Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%18+1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Valley Carpet Care

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 843 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Carpet Care is better than 99% of rug cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Carpet Care is better than 98% of rug cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Carpet Care is better than 18% of rug cleaning.F
18

Reviews for your job

Customers hired Valley Carpet Care for 6 kinds of job.

Valley Carpet Care for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 66

All 30 Google reviews tagged “Upholstery cleaning”

Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike and Chris came out. They were professional and heard out my concerns. They safeguarded my other property in the room they were cleaning my couch and ensured nothing else of mind was affected. They did a great job cleaning my couch and were very up front about what they believed the results would be. I am very…

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kathryn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Valley Carpet Care twice now and they are the only place to go for reliable cleaning! Mike just cleaned a chair I snagged at the thrift and it's like new!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lauren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my two couches, ottoman and rug cleaned. Mike did a wonderful job! Was kind and professional!

Area rug cleaningUpholstery cleaning
Virginia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike Kelly from Valley Carpet did a superior & through job of steam cleaning our carpets. They weren't overly wet when completed. Best carpet cleaning we have ever had. Thank you mike. Larry Loeffler

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Zach5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys have the best carpet cleaning service around! I wouldnt choose anyone else to do it. Mat and Brad are all-stars and i think they deserve a huge bonus for the wonderful job they did on my place! Thanks guys. Yall are the best !

Carpet steam cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Janel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike did an amazing job! He did a pre assessment, thoroughly went over the offered services and process of the carpet, upholstery and area rug cleaning. My carpet looks amazing. It’s like night and day =). I am very much satisfied! Mike went above and beyond to get my carpet looking good again. Thank you Mike and Valley Carpet Care!

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Randy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike came out today from Valley Carpet Care and did an excellent job on our sofa, loveseat and ottoman. He took his time and did a very thorough cleaning of each section. We are very pleased with the service received and highly recommend Mike and Valley Carpet Care.

Upholstery cleaning+ Punctuality+ Professionalism
Desiree6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike came and cleaned my couch that had ruined at a party and now it’s clean and smells good I’m very happy with the service. I liked how he called and told me when he was coming so I wasn’t surprised.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had Mike out to clean our bedroom carpets, area rugs, chairs and kitchen tile floor. Everything looks amazing and he was on time and professional. This is the third time we have used valley carpet care and highly recommend them.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Valley Carpet Care did a wonderful job! Will use again.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Karin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Valley brought my couch back to life 100% recommend.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kaci8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rex did an amazing job our very stained and smelly carpets thanks to dog pee. Our old carpets looked just about brand new! We also had our sofa cleaned and it came out beautifully! He was prompt, efficient and so friendly! We definitely recommend Valley Carpet care! Thanks Rex!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
vanesa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thank you Rex for the awesome job. My sofa and love seat come out great. Valley carpet care were able to fit me in with short notice. Rex was efficient and very knowledgeable. Will be using them again for future cleanings.

Upholstery cleaning+ Quality+ Professionalism+ Value
TribeLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike did an outstanding job taking care of m sectional and 4 dining chairs. He was professional, timely, and through. Thank you Mike for a making our furniture look gorgeous for the holidays!

Upholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Jules6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike did an exceptional job of making my 20 y.o. carpets look almost brand new. Valley always does excellent work and always with polite, cheerful staff. Always a pleasure.

General carpet cleaningUpholstery cleaning+ Quality
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was here today and was outstanding.. I have been using VCC for several years and always happy to have them do the work.. highly recommended!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Amar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great experience with Mike and Matt for upholstery cleaning

Upholstery cleaning+ Punctuality+ Quality+ Professionalism
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike & Matt were on time, fast and professional. Thank you!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jenna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I got an appointment within a couple of days and Mike was on time, professional and did a great job on my furniture and an area rug. Will definitely use them again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike Kelly cleaned the tile in both bathrooms, all upholstery , and both area rugs. They look great,!!! Mike was on time and was professional. Great job Mike!!!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Donna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was very helpful and worked hard to get my carpets and furniture clean.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality
Roland1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike arrived promptly on time today after a phone call prior saying he was on his way. As always, we had a great experience with Valley Carpet Care. Great service all around. Mike listened to our needs (we have a dog) and needed a serious deep clean! Carpets are fresh and amazingly clean. Thanks Mike for your excellent customer service and hard work.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality
Sheila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a great experience. Josh and Jacob did a great job.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Dominique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was awesome. Great prices and service. Will definitely use them again.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
MiraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used Valley Carpet Care many times and they always do excellent work. This time the I had a service guy Mike, and he did an amazing job explaining the service and what was needed. My couches were horrible (2 year old grandbaby) and he brought my couches back to looking new! Took his time, didn't rush the job…

Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
CarrieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Valley Carpet Care for years. I really appreciate their attention to detail. The technician that I normally use is Thomas. My carpets always look great. I recommend this company whole heartedlyfor best service and excellant prices

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike came on time. Did a great job! Professional and helpful! It’s nice having clean couch, loveseat and area rugs! The rugs are wool and they cleaned up nicely! Appreciate the good job, and would definitely recommend and use again!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Savannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service! We will never use another company for our carpet cleaning needs again. Josh was extremely professional, knowledgeable, and fast. Our carpets have never been this clean! Thank you for the amazing service Josh!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tiffany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Josh wash awesome! He did such a great job, thank you!

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
QueenLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism

Price

$224-14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning106$153–$334
Carpet steam cleaning77$158–$347
Pet stain & odor removal73$139–$373
Area rug cleaning39$163–$477
Upholstery cleaning30$170–$340
Drapes & curtain cleaning6$213–$809

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