iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 127 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★444 Google reviews · 24 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
$786typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for its punctuality, careful handling of items, and clear communication throughout local and long-distance moves. Reviewers note that the team often finishes jobs faster than scheduled and provides responsive updates, while also citing reasonable pricing for services ranging from full-house relocations to specific furniture placements. A minority of low-star reviews mention instances where the company failed to return phone calls or arrived late due to logistical issues, prompting customers to contact the office directly for status updates.
Google rating: 5.0 out of 5 from 444 reviews (98% five-star).
Reviews on this page: 444 Google reviews (406 with written comments, 16 with photos).
Owner responses: the business replied to 32% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Valley Custom MovingFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Custom Moving: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Custom Moving: 92/100 on this factor. Category median: 90.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Custom Moving: 95/100 on this factor. Category median: 96.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Custom Moving: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Custom Moving: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Custom Moving: 83/100 on this factor. Category median: 83.A
83
Bar = this company · dark tick = category median.
Star ratings
444 Google reviews we collected
5.0of 5
5 stars43598%
4 stars41%
3 stars10%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 406 written reviews
98%praise
Praise91098%
Complaints212%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4461%
Reasonable2839%
Overpriced00%
Not sure00%
$786-2% vs typical furniture delivery
Middle half of what 51 customers paid ($322–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22925%
Speed & response21323%
Would recommend17018%
Quality & results11713%
Price & value10511%
Communication667%
Honesty & trust313%
What customers talk about
We read 406 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, timely, personable, and extremely capable in all aspects of their service for us.”
“You have e to be ready when they arrive- they’re fast and unbelievably the nicest people to deal with- from front office to moving team!”
“They never returned my call.”
“I would highly recommend this company, and specifically Carlos and Austin, for all of your moving needs.”
“Hard-working, careful with your home, and your furniture and home goods, professional, and reasonably priced, cannot recommend them highly enough.”
“It was amazing experience so I called them again to move some things after my mom passed away.”
“We heard so many horrible experiences from people moving.”
“AMAZING mover, excellent pre-move communication and the most reasonable price.”
“I had heard many horror stories of lost items, lengthy delays and over charging for services.”
“The communication was great throughout the process, and our belonging made the trip without ANY damage, including some prized artwork.”
“These guys were super efficient, friendly, and most of all, trustworthy (which can be hard to find in the moving industry, especially in CA).”
People customers mention
Movers24 reviews
Sean19 reviews
Austin18 reviews
Corey16 reviews
Donovan14 reviews
Boise12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Valley Custom Moving for 8 kinds of job. Pick one to see what they paid and said.
CCorey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The team that came in were professional extremely kind and hard working. They worked as a team and made the whole experience extremely easy and went above and beyond to get us moved. Extremely appreciated there time and efforts.
Paid $500–1,000Great priceLocal moving
JJeromeLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This move of our belongings by VCM from Ketchum ID to San Marcos, CA (1,000 miles) went flawlessly. From the pickup of our items from storage in Ketchum on 09/30/26 through their delivery to our home in Southern California 5 days later. The communication was great throughout the process, and our belonging made…
JJillLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Valley Custom took great care with all of our items. They were polite, happy to place the furniture where we wanted it. I would highly recommend them.
Paid $1,500–2,000Great priceLocal moving
MMaryLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Efficient, friendly and caring. We used Valley Moving for a local move in Middleton, ID. Not surprisingly, we had more household stuff than expected. The crew called in 2 extra workers and they unloaded quickly and with care for your property. They knew we had fresh paint and went out if their way to not bump…
Paid $500–1,000Great priceSmall furniture moving
MMalinda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’ve moved a lot through the years. This was by far the best experience with movers.
Paid $1–500Reasonable priceLocal moving
TTrisha5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They helped us move earlier this year! It was easy to contact and schedule our move. Their rates were also reasonable. The staff were all very friendly! They were able to move our furniture from our old place to our new place all within 2 hours!
We had Carlos and Austin come help us move our heavy furniture back into place after having our house recarpeted. They were FANTASTIC! Not only were they able to move a couch (with two motorized recliners) that I thought would take four people, but they also easily moved all the rest of the furniture we needed to be put back, while taking good care not to damage anything, particularly our China cabinet. In addition, when we mentioned a table that my wife and I would have to move after putting back a throw rug, they said "let us do that!" and voila - the rug was in place and a very heavy dining room table was back in its place. They were professional, timely, personable, and extremely capable in all aspects of their service for us. I would highly recommend this company, and specifically Carlos and Austin, for all of your moving needs.
Price assessment: Reasonable price
Services: Small furniture moving
C
Corey3 reviewsiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
The team that came in were professional extremely kind and hard working. They worked as a team and made the whole experience extremely easy and went above and beyond to get us moved. Extremely appreciated there time and efforts.
Price assessment: Great price
Price: $500–1,000
Services: Local moving
J
Jerome LaskerLocal Guide · 18 reviewsiTotal number of Google reviews Jerome has written across all businesses on Google Maps, not just this one.
This move of our belongings by VCM from Ketchum ID to San Marcos, CA (1,000 miles) went flawlessly. From the pickup of our items from storage in Ketchum on 09/30/26 through their delivery to our home in Southern California 5 days later. The communication was great throughout the process, and our belonging made the trip without ANY damage, including some prized artwork. We would not hesistate to recommend VCM as an exemplary mover.
Price assessment: Reasonable price
Price: $1,500–2,000
Services: Small furniture moving, Interstate moving, Moving-related packing
J
Jill McKinleyLocal Guide · 23 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Efficient, friendly and caring. We used Valley Moving for a local move in Middleton, ID. Not surprisingly, we had more household stuff than expected. The crew called in 2 extra workers and they unloaded quickly and with care for your property. They knew we had fresh paint and went out if their way to not bump into walls and trim. Highly recommend Valley Moving!
Price assessment: Great price
Price: $500–1,000
Services: Small furniture moving
T
Tara SmithLocal Guide · 460 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
We hired VCM to move my mom from Caldwell to Vale, Oregon. I cannot praise this company enough! From the first phonecall, to the actual unloading, the Valley team was exceptional! The customer service is stellar, and the movers themselves were absolutely amazing! Carlos, Austin, and Tiffany, thank you for being so great! 10/10 recommend VCM!!!
P
Paul Chavez1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
VCM had relocated us from Los Angeles to Boise 6 years ago. It was amazing experience so I called them again to move some things after my mom passed away. It was really a partial truck, but they combined several moves and were amazing, dropping off some things to my daughter and the. Driving the rest to our storage unit .
The move itself has standard expectations, but the team always is above the standard. Communication, timing of arrival, packing to minimize damage( they had to move heavy glass and metal tables for me) . You have e to be ready when they arrive- they’re fast and unbelievably the nicest people to deal with- from front office to moving team!
They do local moves too! Grateful to have found them 6 years ago through a Facebook group of “moving from California to Idaho”.
Just call them!
M
Malinda6 reviewsiTotal number of Google reviews Malinda has written across all businesses on Google Maps, not just this one.
