Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Valvoline Instant Oil Change logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Valvoline Instant Oil Change

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.9★ from 333 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valvoline Instant Oil Change is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valvoline Instant Oil Change is better than 78% of oil change services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valvoline Instant Oil Change is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valvoline Instant Oil Change is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valvoline Instant Oil Change is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valvoline Instant Oil Change is better than 97% of oil change services.A
97

Reviews for your job

Customers hired Valvoline Instant Oil Change for 7 kinds of job.

Valvoline Instant Oil Change for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Transmission”

DrewLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best place to get your oil changed. The employees do a great job to make sure all things are done safe. All items checked to make sure it's done right. Thanks again.

Great priceTransmissionOil change
Roy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brandon made sure everything went smoothly. The whole team was professional and completed the work in a timely manner. I will be back again.

Reasonable priceTransmissionBatteryOil change
Hugh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Cel Isaiah Nate and John worked on my vehicle. Made sure to get their names because they work so well together and they are all very professional. Shout out to all these guys. I’ve been here a few times since they opened the location and they’ve always been incredibly friendly. They’re fast and thorough. They aren’t…

Customer photo from Hugh's review
Great priceTransmissionAir & cabin filter replacementOil change
Tyrayus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Best place to get a car serviced at. Extremely quick and very friendly, they don’t give you that unwelcome feeling you experience at some car servicing places.

Great priceTransmissionAir & cabin filter replacementAir conditioning
Ms.PLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Crew is friendly & professional, did great work. I like how Brandon communicated about everything.

Great priceTransmissionAir & cabin filter replacementOil change
Ciera1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Brandon did an Amazing job, he was super helpful and the team was super fast

Great priceTransmissionAir & cabin filter replacement
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great service at this location!

Reasonable priceTransmissionOil change
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Amazing service! Super great staff and everyone done in less than 15 mins!

Great priceTransmissionAir & cabin filter replacement
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have never been to Valvoline Instant Oil Change off Dysart Road they are new but the guys holding there signs outside was great advertisement! They are very efficient and the facility is very clean! The guys truly know their stuff and their customer service is spectacular. I will always get my oil serviced here!

Great priceTransmissionOil change
wesley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fast service, straight to the point. Told me every service that is needed on my vehicle and took care of it on the spot. Thank you!!!

Great priceTransmissionTiresAuto engine diagnostic
Kristy4 months ago★★★★★

Rating only, no written review.

Great priceTransmissionAir & cabin filter replacementAir conditioning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 51%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change172—
Air & cabin filter replacement63—
Tires12—
Transmission11—
Battery5—
Air conditioning3—
Auto engine diagnostic3—

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