iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★201 Google reviews · 23 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Velasquez Tree Service 4.9 out of 5 based on 201 reviews, with the owner responding to 61% of them. Customers frequently cite reasonable pricing, punctuality, and clear communication regarding the scope of work, including tree removal and trimming. The crew is noted for completing jobs efficiently and performing thorough cleanup. However, low-star reviews indicate a pattern of missed appointments and unresponsiveness to rescheduling attempts.
Google rating: 4.9 out of 5 from 201 reviews (99% five-star).
Reviews on this page: 201 Google reviews (180 with written comments, 9 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: November 1, 2026.
Service: Stump Removal Service serving Waltham, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Velasquez Tree ServiceStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Velasquez Tree Service: 94/100 on this factor. Category median: 97.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Velasquez Tree Service: 88/100 on this factor. Category median: 97.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Velasquez Tree Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Velasquez Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Velasquez Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Velasquez Tree Service: 95/100 on this factor. Category median: 75.A
95
Bar = this company · dark tick = category median.
Star ratings
201 Google reviews we collected
4.9of 5
5 stars19899%
4 stars00%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 180 written reviews
99%praise
Praise42999%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2745%
Reasonable3253%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9321%
Quality & results8921%
Price & value7918%
Would recommend7016%
Staff & attitude6315%
Communication317%
Honesty & trust82%
What customers talk about
We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very punctual (Carlos arrived *early* to the quote and both days of the job), the price was reasonable, and the service was exceptional.”
“They did a great job, worked quickly and cleaned up everything when done.”
“The price was very reasonable, I will use them again for future projects.”
“If I have more work in future I will use this service again.”
“Carlos was great - personable and detailed about the work.”
“Throughout the project, Carlos was present to explain the plan.”
“We were able to find a price that worked, and Carlos was straightforward, fair, and transparent throughout the entire process.”
People customers mention
Carlos23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Velasquez Tree Service for 5 kinds of job. Pick one to see what they paid and said.
SSydney6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★
I had 4 trees trimmed. They knew exactly what I wanted done when they showed up since I had described my goals in the initial meeting to get an estimate. Their price was very reasonable. They worked with me to fine tune the trimming as they performed the work. The only small negative was that they called ahead…
DD2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Carlos was great - personable and detailed about the work.
When I had a question, he responded quickly.
Will definitely refer to anyone who needs tree services!
Reasonable priceTree trimming & pruning
EErinLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
These guys were great! They were able to take a tree down for me sooner than they had originally told me! They were in and out and under an hour and ground down the stump as well
PPeterLocal Guide · 111 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I can't speak highly enough about Carlos and his crew. They were very punctual (Carlos arrived *early* to the quote and both days of the job), the price was reasonable, and the service was exceptional.
We had several large trees touching our house/garage. Throughout the project, Carlos was present to explain the…
RRobertLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is my third time using Velasquez Tree Service.
Carlos and his crew delivered once again!
From my initial consultation to On Site work the communication was excellent.
Jason and his Crew were Excellent
The Entire Crew deserve A SIX Star Review
Great priceTree trimming & pruning
KK3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They did a great job, worked quickly and cleaned up everything when done. The price was very reasonable, I will use them again for future projects.
I had 4 trees trimmed. They knew exactly what I wanted done when they showed up since I had described my goals in the initial meeting to get an estimate. Their price was very reasonable. They worked with me to fine tune the trimming as they performed the work. The only small negative was that they called ahead of my initial appointment and needed to reschedule for several days later.
D
D Z2 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Carlos was great - personable and detailed about the work.
When I had a question, he responded quickly.
Will definitely refer to anyone who needs tree services!
Price assessment: Reasonable price
Services: Tree trimming & pruning
E
Erin McCormickLocal Guide · 14 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
These guys were great! They were able to take a tree down for me sooner than they had originally told me! They were in and out and under an hour and ground down the stump as well
P
Peter SchillerLocal Guide · 111 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
I can't speak highly enough about Carlos and his crew. They were very punctual (Carlos arrived *early* to the quote and both days of the job), the price was reasonable, and the service was exceptional.
We had several large trees touching our house/garage. Throughout the project, Carlos was present to explain the plan. The removal (which included a crane) was so precise that you wouldn't know it had ever been done. In fact, the only indication of Velasquez's work was the cleanliness of the yard when they left; it looked better than before they arrived.
We'll definitely be using this company for any future tree work!
Response from the owner · 6 days ago
Thank you for the wonderful review! Our team is thrilled you appreciated the punctuality, precision, communication, and spotless cleanup.
R
Robert SmithLocal Guide · 30 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
This is my third time using Velasquez Tree Service.
Carlos and his crew delivered once again!
From my initial consultation to On Site work the communication was excellent.
Jason and his Crew were Excellent
The Entire Crew deserve A SIX Star Review
Price assessment: Great price
Services: Tree trimming & pruning
Response from the owner · 6 days ago
Thank you so much for your amazing review! Our team is thrilled to hear about your positive experiences with Carlos, Jason, and the crew. We appreciate your continued trust and support!
K
K G3 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
They came on time, worked efficiently and took down both a very large tree for us, as well as cleaned up the rest of the property. It’s the second time I’ve used them and I would use them again. Great service!
Services: Tree stump grinding, Tree trimming & pruning
Response from the owner · 6 days ago
Thanks for trusting our team again! We're glad everything was handled efficiently and the cleanup met your expectations.
M
Michael4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Owner came to discuss work to be done, the work was scheduled and the work was done to my complete satisfaction. If I have more work in future I will use this service again.
Services: Tree trimming & pruning
Response from the owner · 6 days ago
Thanks for your kind words! Our team is glad everything went smoothly, and we’d be happy to help with future projects.
P
Paul Joseph4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Highly recommend this company. We had clear communication with Carlos from the first consultation right through the job itself. Everything was carried out exactly as planned. Hard-working and friendly crew. They did a great job pruning mature trees that were encroaching on the house and taking down a massive pine with multiple co-dominant stems that had to be removed due to location/health. I especially appreciate their understanding of my desire to leave a standing wildlife snag in place for the grand pine, and the result was quite beautiful.
Price assessment: Reasonable price
Services: Cabling & bracing, Tree trimming & pruning
Response from the owner · 6 days ago
Thank you so much for your kind words! Our team loved working with you and appreciates your thoughtful approach to the trees.
