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Vermont Custom Stone

Masonry contractor · South Burlington, VT · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%97+29.8Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 42 stone cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 59%
5.0 ★★★★★ 21 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
Sep 2026latest review

Vermont Custom Stone at a glance

Customers consistently praise the masonry services for punctuality, clear communication, and fair pricing. Reviewers highlight the quality of stonework on patios, walls, fireplaces, and walkways, noting that the final results often exceeded expectations. The team is described as professional, responsive to scheduling changes, and attentive to site cleanup. With a perfect five-star rating across twenty-one reviews, no recurring criticisms appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 21 reviews (100% five-star).
  • Reviews on this page: 21 Google reviews (21 with written comments, 10 with photos).
  • Owner responses: the business replied to 57% of reviews.
  • Most recent review: September 13, 2026.
  • Service: Stone Cleaning Service serving South Burlington, Vermont.

Data from Google, last updated October 26, 2026.

Score profile vs other stone cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction97Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 97 (median 96)Reliability: 97 (median 97)Momentum: 100 (median 100)
Vermont Custom StoneStone Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vermont Custom Stone: 97/100 on this factor. Category median: 96.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vermont Custom Stone: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vermont Custom Stone: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–

Bar = this company · dark tick = category median.

Star ratings

21 Google reviews we collected

  • 5 stars21100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 21 written reviews

  • Praise4398%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1023%
  • Would recommend1023%
  • Staff & attitude920%
  • Speed & response716%
  • Price & value49%
  • Communication37%
  • Honesty & trust12%

What customers talk about

We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Ron did a great job with the stonework at our home.”
  • “I have recommended Ron to all our friends and I highly recommend him to whoever is reading this review.”
  • “He is professional, punctual and wonderful to work with.”
  • “I appreciate Ron's quick responses to questions or to schedule work.”
  • “Great communication the whole way through and fair pricing.”
  • “they communicated well, we’re on schedule with start and end dates and most of all, the work they did was phenomenal as you can see in the picture!”
  • “Ron has done several jobs for us, he is honest and reliable.”

People customers mention

  • Ron 7 reviews
  • Justin 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ron did a great job with the stonework at our home. Very professional , good communications. I would not hesitate to hire him again.

Customer photo from Susan's reviewCustomer photo from Susan's review
alexandra14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ron did an absolutely fantastic job on our patio. He is professional, punctual and wonderful to work with. It is clear that he brings a wealth of experience and expertise to his work. Highly recommend!

JohnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ron does really fantastic stone work. He completed two bluestone patios for us this summer that came our way better than we expected. Great communication the whole way through and fair pricing. Highly recommended!

Becky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I would highly recommend Ron. Ron has done several jobs for us, he is honest and reliable. The quality of work and attention to detail is top notch. I appreciate Ron's quick responses to questions or to schedule work.

Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ron ripped up an existing blue stone patio for us that was unsafe and replaced it with a beautiful new patio. Not only is Ron a master stone mason but we found him to be not only professional but friendly and accommodating. Our neighbors were so impressed with Ron and his quality of work that they hired him to do…

Customer photo from Sam's review
Mike9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ron has done several jobs for us, all came out perfectly. We requested him for another upcoming job, I wouldn’t consider any other company to do masonry work. Vermont Custom Stone is #1 in our book.

Photos

Customer reviews

5.0 ★★★★★ 21 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Susan Zimmerman3 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ron did a great job with the stonework at our home. Very professional , good communications. I would not hesitate to hire him again.

alexandra Sturges14 reviewsTotal number of Google reviews alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ron did an absolutely fantastic job on our patio. He is professional, punctual and wonderful to work with. It is clear that he brings a wealth of experience and expertise to his work. Highly recommend!

John ConnellLocal Guide · 14 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ron does really fantastic stone work. He completed two bluestone patios for us this summer that came our way better than we expected. Great communication the whole way through and fair pricing. Highly recommended!

Becky Wible6 reviewsTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would highly recommend Ron. Ron has done several jobs for us, he is honest and reliable. The quality of work and attention to detail is top notch. I appreciate Ron's quick responses to questions or to schedule work.

JonathanLocal Guide · 19 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are more then happy with Vermont Custom stone we love our wall .

Sam Tatro3 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ron ripped up an existing blue stone patio for us that was unsafe and replaced it with a beautiful new patio. Not only is Ron a master stone mason but we found him to be not only professional but friendly and accommodating. Our neighbors were so impressed with Ron and his quality of work that they hired him to do projects for them. I have recommended Ron to all our friends and I highly recommend him to whoever is reading this review.

Mike Sturges9 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ron has done several jobs for us, all came out perfectly. We requested him for another upcoming job, I wouldn’t consider any other company to do masonry work. Vermont Custom Stone is #1 in our book.

Karen Lapoint2 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ron is a wonderful stone mason. Has done quite a few jobs for us and always come away impressed with his workmanship and finished product cones out better than expected. Very happy customers.

Mauricio FreitasLocal Guide · 352 reviewsTotal number of Google reviews Mauricio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bonito lugar.

Geff Hinds8 reviewsTotal number of Google reviews Geff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

VCS replaced our front stoep with a beautiful bluestone stoep. The project was completed efficiently, on schedule, and per the estimate provided by VCS. We highly recommend VCS for all stone, masonry, and concrete work.

Response from the owner · 2 years ago

Thank you for allowing us to help you with your project. Enjoy!!

Vermont Custom Stone on Google Maps →

Business details

  • Address: 4211 Roosevelt Hwy, Colchester, VT 05446
  • Phone: (802) 288-7553
  • Service area: South Burlington, VT