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Vets Move Junk

Junk removal service · Alameda, CA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%22+1.6Craft & service penalty98−0.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 62 furniture removal servicesPosition by Experts Score among all companies we track in this category. · better than 11%
4.9 ★★★★★ 1,352 Google reviews · 24 photos
96%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
24%reviews answered by the owner
Sep 2026latest review

Vets Move Junk at a glance

Google reviewers rate Vets Move Junk 4.9 out of 5 based on 1352 reviews, with the owner responding to 24% of them. Customers frequently praise the team for punctuality, professional communication, and fair pricing for removing furniture, appliances, and general clutter. However, a recurring criticism involves pricing discrepancies, where some clients report that initial estimates were significantly higher than quoted or that phone estimates were refused in favor of on-site minimums.

  • Google rating: 4.9 out of 5 from 1,352 reviews (96% five-star).
  • Reviews on this page: 1,352 Google reviews (986 with written comments, 13 with photos).
  • Owner responses: the business replied to 24% of reviews.
  • Most recent review: September 23, 2026.
  • Service: Furniture Removal Service serving Alameda, California.

Data from Google, last updated October 25, 2026.

Score profile vs other furniture removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction91Reliability90Craft & service98Value100Momentum100Replies to reviews22Satisfaction: 91 (median 98)Reliability: 90 (median 98)Craft & service: 98 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 22 (median 79)
Vets Move JunkFurniture Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vets Move Junk: 91/100 on this factor. Category median: 98.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vets Move Junk: 90/100 on this factor. Category median: 98.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vets Move Junk: 98/100 on this factor. Category median: 100.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vets Move Junk: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vets Move Junk: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vets Move Junk: 22/100 on this factor. Category median: 79.D
22

Bar = this company · dark tick = category median.

Star ratings

1,352 Google reviews we collected

  • 5 stars1,29596%
  • 4 stars393%
  • 3 stars71%
  • 2 stars40%
  • 1 star71%

Praise vs complaints

Phrases our text analysis found in 986 written reviews

  • Praise2,09699%
  • Complaints151%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude63530%
  • Speed & response63030%
  • Price & value28213%
  • Would recommend24912%
  • Quality & results21010%
  • Communication794%
  • Honesty & trust261%

What customers talk about

We read 986 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Vets Move junk were fast and professional and I am happy to have my garage back!”
    “One guy was not very friendly but the other was great.”
  • “Devon and T came to our house, were extremely kind and likable, and removed our couch super quickly.”
  • “These men came out, gave me a very affordable price for hauling the left over junk that I didn’t want, after leaving my storage unit, and they removed…”
    “A bit pricey but they were prompt, friendly, and helpful.”
  • “I highly recommend them and will be calling them again.”
    “They lost the work obviously and I would not recommend anyone use them since the estimate I received was in writing and they disregarded it.”
  • “My second booking the price was a bit higher than the quote I got before but they did an amazing job all around.”
    “It didn't work on me and I have another company doing the work.”
  • “From when I sent a request to when they arrived, they communicated well, kept me informed of when they would arrive.”
  • “The staff that came from this company were reliable, quick, professional and careful around sensitive nearby items.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Vets Move Junk for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Sadie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nice and easy! Devon and T came to our house, were extremely kind and likable, and removed our couch super quickly. Will be calling them next time we need a removal!

Christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

Had a small job. Was refused an estimate over the phone only to be told it was minimum 250 dollars per job when they showed up. I hate these sort of business practices.

DavisLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience. The service is exemplary. Price is fair market. Quick and efficient.

Customer photo from Davis's review
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great services polite gentleman. I was a little upset because I wanted to refer A worker from them who help me last time he was truly incredible I believe his name was Isiah and Austin, they was so amazing and polite and gave me the best deal ever . My second booking the price was a bit higher than the quote I got…

Lycan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Vets Move junk were fast and professional and I am happy to have my garage back!

Jane12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Prompt arrival at the stated time window, courteous and professional. Fair pricing.

Photos

Customer reviews

4.9 ★★★★★ 1,352 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sadie Denson8 reviewsTotal number of Google reviews Sadie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice and easy! Devon and T came to our house, were extremely kind and likable, and removed our couch super quickly. Will be calling them next time we need a removal!

Christopher Schwartz3 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a small job. Was refused an estimate over the phone only to be told it was minimum 250 dollars per job when they showed up. I hate these sort of business practices.

Nancy Randolph6 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do not serve San Francisco, false advertising

Davis KrysiakLocal Guide · 53 reviewsTotal number of Google reviews Davis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience. The service is exemplary. Price is fair market. Quick and efficient.

Response from the owner · 4 months ago

Thanks so much, Davis — this made our day! Really glad the junk removal experience was quick, efficient, and fairly priced for you.

Jay Jay1 reviewTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great services polite gentleman. I was a little upset because I wanted to refer A worker from them who help me last time he was truly incredible I believe his name was Isiah and Austin, they was so amazing and polite and gave me the best deal ever . My second booking the price was a bit higher than the quote I got before but they did an amazing job all around. Will book again

Liza Menez6 reviewsTotal number of Google reviews Liza has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best !!!!

Lycan Jiu Jitsu4 reviewsTotal number of Google reviews Lycan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Vets Move junk were fast and professional and I am happy to have my garage back!

Nancy Bienhoff12 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful!! They worked with us. Perfect experience 👌

Jane Mailander12 reviewsTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Prompt arrival at the stated time window, courteous and professional. Fair pricing.

Joanne Donohue5 reviewsTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took time to understand my needs.

Vets Move Junk on Google Maps →

Business details