iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%83+23.4Replies to reviews 8%100+8.2Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 77%
4.9★★★★★409 Google reviews · 24 photos
97%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$53typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate VICI Beauty and Spa 4.9 out of 5 based on 409 reviews, with the owner responding to 99% of feedback. Positive comments frequently highlight punctuality, friendly communication, and successful outcomes for hair cuts, color, and nail services. However, some low-star reviews criticize specific stylist errors regarding hair length and curling techniques, alongside descriptions of an unprofessional atmosphere.
Google rating: 4.9 out of 5 from 409 reviews (97% five-star).
Reviews on this page: 409 Google reviews (336 with written comments, 54 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Nail Salon serving Youngstown, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
VICI Beauty and SpaNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.VICI Beauty and Spa: 88/100 on this factor. Category median: 84.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.VICI Beauty and Spa: 83/100 on this factor. Category median: 78.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.VICI Beauty and Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.VICI Beauty and Spa: 100/100 on this factor. Category median: 66.A
100
Bar = this company · dark tick = category median.
Star ratings
409 Google reviews we collected
4.9of 5
5 stars39697%
4 stars31%
3 stars10%
2 stars00%
1 star92%
Praise vs complaints
Phrases our text analysis found in 336 written reviews
98%praise
Praise34898%
Complaints72%
Price
What customers reported paying
$53-25% vs typical nail salons
Middle half of what 93 customers paid ($38–$88) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12034%
Quality & results11031%
Would recommend7421%
Communication319%
Speed & response82%
Honesty & trust82%
Price & value41%
What customers talk about
We read 336 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was very professional, friendly, and worked quickly!”
“This is the most unprofessional place I have been to in a long time I would not recommend them at all.”
“Her attention to detail and time spent perfecting my hair means more to me than I will ever be able to put into words!”
“I tell everyone I know to come here and I HIGHLY recommend this place for all your salon needs!”
“I did end up getting a refund, however, my hair is still ruined and I still would not recommend going to that stylist at that salon.”
“She warned me about anything I might feel and explained what she was doing.”
“Her nail art is fabulous and she works very efficiently as well.”
“Honestly, have never met someone with more talent and the ability to bring to life exactly what I’m picturing.”
“Great atmosphere awesome services for a fair reasonable prices I give VICI 5 stars if they had 6 I would give them 6 make an appointment and see for yourself”
People customers mention
Nikki27 reviews
Gia6 reviews
Melina5 reviews
Maelee5 reviews
Lauren5 reviews
Chase4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired VICI Beauty and Spa for 8 kinds of job. Pick one to see what they paid and said.
Cameron7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alexis did an amazing job on my natural pedicure! Left my nails smooth and shiny. Great experience and very relaxing, with the foot massage. Perfect! Would recommend.
Paid $1–20Polish removalNail repair
cc1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Natalia did my hair today, gave me exactly what I wanted, was extremely friendly and down to earth, I loved her entire vibe, she put so much love and detail into my hair and just transformed it bringing my confidence back, she made my hair bouncy and beautiful again. BOOK NATALIAA❤️
Kayla1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lydia does the best hair cuts and provides amazing customer service. she is so kind and always makes sure to put the needs of her clients first! i highly recommend her!
Paid $20–40Haircut
LizLocal Guide · 3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have been coming to Vici Beauty and Spa since March 2026 originally to prep for my wedding. In the time that I have been here I have been going to Chase for my nails who is sooo talented and an absolute sweetheart! For my hair I went to Veronica who was awesome and also very talented. Everyone in the whole salon…
Paid $60–80Sculpted nailsNail artNail designs
Mia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I didn’t have a scheduled appointment and they were able to squeeze me in last minute I was so grateful I love my hair so much my stylist was Melina she was a wonderful stylist she did my hair so well I am in love with the cut and she was so nice, so kind and so understanding I really enjoyed my experience even tho…
Paid $40–60Blowouts
JoAnne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Melina Minich is fantastic! I always leave happy when she does my hair. Today was no different. Always a great experience.
Alexis did my nails!! She’s absolutely amazing and did such a great job!!
Price: $40–60
Services: Sculpted nails, Hairline waxing
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · 3 hours ago
Aww, thank you so much for your sweet words!
We’re so happy you love your nails! Alexis will be so excited to hear your kind feedback. Thank you for choosing us and for taking the time to share your experience.
We can’t wait to have you back in the salon for another visit! 😊
Max McMichael3 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Alexis was amazing! She was very professional, friendly, and worked quickly! She warned me about anything I might feel and explained what she was doing. She took all of my ideas into account and designed beautiful nails!
Response from the owner · a day ago
Thank you so much for your kind review! We’re delighted to hear that Alexis made you feel comfortable and cared for throughout your visit. She takes great pride in listening to each guest’s ideas and creating beautiful nails tailored to their vision.
Your thoughtful feedback means so much to us, and we truly appreciate you choosing VICI Beauty and Spa. We look forward to welcoming you back soon! 🤩
Tammi Pearch1 reviewiTotal number of Google reviews Tammi has written across all businesses on Google Maps, not just this one.
Thank you so much for your continued support!
We love having you as part of the VICI family and truly appreciate you trusting us with your beauty needs. We’re so happy Lydia and Gabby have made your visits special.
We look forward to seeing you again soon! 🤩
Vincent Sletvold2 reviewsiTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
Alexis did an amazing job on my natural pedicure! Left my nails smooth and shiny. Great experience and very relaxing, with the foot massage. Perfect! Would recommend.
Price: $1–20
Services: Polish removal, Nail repair
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · 6 days ago
Thank you so much for your kind words and recommendation!
We’re so happy to hear that Alexis made your natural pedicure such a relaxing and enjoyable experience. We love knowing you appreciated the attention to detail, beautiful natural finish, and soothing foot massage.
We look forward to welcoming you back to VICI Beauty and Spa soon! 🤩
Lindsay Clemens4 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Alexis did my nails and they turned out so cute and beautiful!! I definitely recomend her to have your nails done!! She is so talented!!!!❤️
Response from the owner · 6 days ago
Aww, thank you so much for this sweet review, Lindsey!
We’re so happy you love how your nails turned out! Alexis will be so excited to hear your kind words. She truly loves what she does, and it means so much to know you’re happy with your nails.
Thank you for recommending her and for choosing VICI Beauty and Spa!
We can’t wait to have you back in our chair soon! 🤩
Chelsea Kusky5 reviewsiTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Another fabulous haircut from Melina @ Vici in Boardman!! She is my GO TO for my naturally curly/wavy hair!! Love her range as a stylist!! My hair was at my elbows in length and she rocked this short cut for me! I have had so many compliments!! Thank you Melina!! I will definitely be back again and again!
On a side note she has also cut my daughter's hair (which is a way tighter curl pattern than mine and longer past shoulders) and it is so beautiful!!! She added just the perfect amount of layers to give her a beautiful shape and a rocker style cut! My 11 yr old has never been happier with her hair! She will only go to Melina!
Response from the owner · a week ago
Thank you so much for this wonderful review!
We love hearing how much you and your daughter enjoy your haircuts with Melina. Her passion for working with all curl patterns and creating styles that reflect each client’s personality is truly special. We’re so happy you both feel confident and love your hair!
Thank you for trusting Melina and for being part of the VICI family. We look forward to seeing you both again soon! 🤩
cc marie1 reviewiTotal number of Google reviews cc has written across all businesses on Google Maps, not just this one.
Natalia did my hair today, gave me exactly what I wanted, was extremely friendly and down to earth, I loved her entire vibe, she put so much love and detail into my hair and just transformed it bringing my confidence back, she made my hair bouncy and beautiful again. BOOK NATALIAA❤️
Thank you so much for this amazing review! 🤎
We are so happy Natalia gave you exactly what you wanted and helped bring your confidence back! There is nothing better than seeing someone leave VICI feeling beautiful, confident, and completely in love with their hair. Natalia puts so much heart, detail, and passion into her work, and we are so excited for you to experience that VICI magic! ✨
Thank you for trusting us with your hair and for being part of our VICI family.
And YES… BOOK NATALIA! 🤎✂️
Kayla Williams1 reviewiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Lydia does the best hair cuts and provides amazing customer service. she is so kind and always makes sure to put the needs of her clients first! i highly recommend her!
Price: $20–40
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a week ago
Thank you so much for your kind words and recommendation! We’re so happy to hear that Lydia takes such wonderful care of her clients. She truly cares about making everyone feel comfortable, valued, and confident. We appreciate you being part of the VICI family! 🤎
Kali Michelakis3 reviewsiTotal number of Google reviews Kali has written across all businesses on Google Maps, not just this one.
Gia did NOT come to play. Never ever been more in love with a transformation. SHE IS AWESOME
Response from the owner · 2 weeks ago
Okay, THIS review!!
Gia is going to love this! We love seeing you this happy with your transformation! Gia truly has a passion for what she does, and there is nothing better than seeing her clients leave feeling this amazing.
Thank you for trusting her with your hair and for sharing the love, we can’t wait to see you again soon for your next appointment! 💗
