Experts Reviews · Company report
VICI Beauty and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%83+23.4Replies to reviews 8%100+8.2Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

VICI Beauty and Spa

Youngstown, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.9★ from 409 Google reviews

Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.VICI Beauty and Spa is better than 88% of nail salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.VICI Beauty and Spa is better than 83% of nail salons.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.VICI Beauty and Spa is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.VICI Beauty and Spa is better than —% of nail salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.VICI Beauty and Spa is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.VICI Beauty and Spa is better than 100% of nail salons.A
100

Reviews for your job

Customers hired VICI Beauty and Spa for 8 kinds of job.

VICI Beauty and Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$94
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 11

All 26 Google reviews tagged “Haircut” · showing 20

cc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Natalia did my hair today, gave me exactly what I wanted, was extremely friendly and down to earth, I loved her entire vibe, she put so much love and detail into my hair and just transformed it bringing my confidence back, she made my hair bouncy and beautiful again. BOOK NATALIAA❤️

Paid $200+HaircutHair highlightingHair hydration treatments
Kayla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Lydia does the best hair cuts and provides amazing customer service. she is so kind and always makes sure to put the needs of her clients first! i highly recommend her!

Paid $20–40Haircut
Miah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Lydia is absolutely amazing. I’ve never been unhappy with my hair!!

Paid $20–40HaircutHair glossingService not listed
JoAnne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Melina Minich is fantastic! I always leave happy when she does my hair. Today was no different. Always a great experience.

Paid $40–60Haircut
Shannon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Natalia was super nice and took the time to make sure she understood what cut my sons wanted. The salon is cute and cozy too. We will be back!

Paid $20–40Haircut
TraceyLocal Guide · 158 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Melina did a wonderful job and cut my hair perfectly!!! Will definitely return!

Paid $20–40Haircut
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Melina is an excellent cosmotologist and very personable

Paid $20–40Haircut
Channing1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chase is the best. Her nail art is fabulous and she works very efficiently as well. Alex also did a great job cutting my hair.

Customer photo from Channing's review
Nail artBlowoutsHaircut
amie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

Lydia was very kind and nice, offering ammenities and making sure I was comfortable, but unfortunately I was very disappointed with my haircut. Last time I was here I was very happy with my result. They scrubbed my hair and cleaned it good, but this time she finished washing it within only 5 minutes and not all the…

Paid $20–40Haircut
Jane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional. Melina is awesome. Clean . Friendly

Paid $40–60PermsHaircutGloss or Glaze
Julian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I got a great haircut here and the workers were so nice, especially the owner. Everyone was great and overall it was an amazing experience!

Paid $20–40Haircut
Rachael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Cute, clean and professional! My go-to for nails and hair

Paid $40–60HaircutGel manicures
Courteney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Samantha did an awesome job!

Paid $20–40Haircut
Olivia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

best service!! so beyond friendly!! i loved every moment since i walked in everyone was so welcoming! will 100% be going back!!

HaircutHair glossingHair highlighting
Erica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Elisabeth always knows just what my hair needs to keep it healthy and looking fresh. She is patient and attentive to all your needs and her services never disappoint! I always look forward to my next appointment with her, it never feels rushed and she’s always thoughtful to make sure she’s achieved just what you’re…

HaircutHair glossingGloss or Glaze
Savannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

⭐⭐⭐⭐⭐ I was super skeptical at first about switching salons, but the moment I stepped inside, I was welcomed and greeted right away! I was offered a snack and a drink, which instantly made me feel comfortable and taken care of. The salon itself is beautiful, luxurious, and honestly… it made me want to spend money 😍…

Paid $200+HaircutHair highlightingService not listed
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Elisabeth is the best! I’ve been going to her for cut/color for 8+ years, and I highly recommend her! She also did my hair for my wedding and it was perfect! VICI is a great salon, and convenient location!

UpdosBlowoutsHaircut
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My daughter faith loved her haircut and they did a very good job 👍

Paid $20–40Haircut
Kate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Amazing cut and color by Elisabeth. The salon is beautiful; great space and everyone was friendly and welcoming. Will be back!

HaircutHair coloring
Mar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Amazing service!!! I’ve been here a few times and every time I leave happy. The energy here is amazing and everyone is so sweet. I book with Kk!!!!!!

Paid $80–100Sculpted nailsHaircutHairstyling

Show more haircut reviews (6 more) →

Price

$53-25% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut26$30–$94
Sculpted nails24$45–$79
Nail art22$58–$93
Nail extensions14$61–$88
Nail painting13$45–$79
Hair highlighting11—
Nail designs11$68–$94
Spa packages9—

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