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Victor Hardwood Floors

Wood floor refinishing service · North Wales, PA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 34 floor refinishing servicesPosition by Experts Score among all companies we track in this category. · better than 64%
5.0 ★★★★★ 123 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
Oct 2026latest review

Victor Hardwood Floors at a glance

Google reviewers praise Victor Hardwood Floors for its punctuality, clear communication, and reasonable pricing. Customers frequently highlight the team's professionalism, attention to detail, and thorough cleanup after sanding and refinishing jobs. One review noted that the crew promptly addressed a stain leak by returning the next day to clean affected areas. The service also includes wood replacement and installation, with clients noting that the work often exceeded expectations regarding quality and timeliness.

  • Google rating: 5.0 out of 5 from 123 reviews (98% five-star).
  • Reviews on this page: 123 Google reviews (120 with written comments, 24 with photos).
  • Owner responses: the business replied to 82% of reviews.
  • Most recent review: October 8, 2026.
  • Service: Floor Refinishing Service serving North Wales, Pennsylvania.

Data from Google, last updated October 26, 2026.

Score profile vs other floor refinishing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction96Reliability96Craft & service98Value100Momentum100Replies to reviews–Satisfaction: 96 (median 96)Reliability: 96 (median 96)Craft & service: 98 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)
Victor Hardwood FloorsFloor Refinishing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Victor Hardwood Floors: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Victor Hardwood Floors: 96/100 on this factor. Category median: 96.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Victor Hardwood Floors: 98/100 on this factor. Category median: 96.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Victor Hardwood Floors: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Victor Hardwood Floors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
–

Bar = this company · dark tick = category median.

Star ratings

123 Google reviews we collected

  • 5 stars12198%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 120 written reviews

  • Praise30299%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Quality & results6321%
  • Would recommend6120%
  • Speed & response5819%
  • Staff & attitude5418%
  • Price & value4013%
  • Communication227%
  • Honesty & trust83%

What customers talk about

We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Victor and his team did an absolutely fantastic job.”
    “I recently moved into a new home and the hardwood floors were in terrible condition.”
  • “…iful it was and congratulating me profusely 😂 Adorable interaction, 10/10)…”
  • “Communication was great, he was very knowledgeable, and the job was done timely.”
  • “We’re very knowledgeable and made me feel very comfortable made repairs and were able to cover all my dark spots from years of rugs.”
  • “Rates were highly reasonable, coordination was prompt and professional, and the work itself is beautiful.”
  • “Victor kept me updated throughout the project with summaries and photos.”
  • “…re I wish I knew how to post pics to show you all but I don't lol but trust me if you're looking to get flooring done there the best in town hands dow…”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Victor Hardwood Floors for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

KyraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Victor and his team did an absolutely fantastic job. We just moved into a new house and our floors were in pretty bad shape and they brought them back to life. Communication was great, he was very knowledgeable, and the job was done timely. We couldn’t be happier with the end product. Would highly recommend to anyone.

Marlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This group of men did a wonderful job! We’re very knowledgeable and made me feel very comfortable made repairs and were able to cover all my dark spots from years of rugs.

C13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing! I recently moved into a new home and the hardwood floors were in terrible condition. Victor and the guys did magic. My floors are gorgeous. They were timely and responsive. Would recommend them to everyone.

Evan&Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Victor Hardwood restored the Parque floors in our new house. They were beautifully done, but were showing signs of their age and had inconsistent colors. Victor Hardwood completely restored them to their original glory and did an amazing job. They made the process extremely easy and we were stunned by the results.…

Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Victor and his team started refinishing the floors in my home on schedule and finished as promised. They kept the work space clean as they worked. Victor kept me updated throughout the project with summaries and photos. The refinished floors and new floor are beautiful. The older floors he was able to finish…

net9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I cannot express how Grateful I am to God and my sister Laurel for introducing me to Victor. Amazing just don't seem to capture everything wonderful about this man, his work his skills and his humility. I hired him for floors but I received a carpenter that is a light on this earth. thank you Victor for everything.…

Photos

Customer reviews

5.0 ★★★★★ 123 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Kyra QuigleyLocal Guide · 14 reviewsTotal number of Google reviews Kyra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Victor and his team did an absolutely fantastic job. We just moved into a new house and our floors were in pretty bad shape and they brought them back to life. Communication was great, he was very knowledgeable, and the job was done timely. We couldn’t be happier with the end product. Would highly recommend to anyone.

Marlene Graveley6 reviewsTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This group of men did a wonderful job! We’re very knowledgeable and made me feel very comfortable made repairs and were able to cover all my dark spots from years of rugs.

C Turcich13 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing! I recently moved into a new home and the hardwood floors were in terrible condition. Victor and the guys did magic. My floors are gorgeous. They were timely and responsive. Would recommend them to everyone.

Evan&Christine McNaught4 reviewsTotal number of Google reviews Evan&Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Victor Hardwood restored the Parque floors in our new house. They were beautifully done, but were showing signs of their age and had inconsistent colors. Victor Hardwood completely restored them to their original glory and did an amazing job. They made the process extremely easy and we were stunned by the results. See the photos for a before and after. Thanks VH!

Laura9 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Victor and his team started refinishing the floors in my home on schedule and finished as promised. They kept the work space clean as they worked. Victor kept me updated throughout the project with summaries and photos. The refinished floors and new floor are beautiful. The older floors he was able to finish lighter. My house sold quickly and above asking price. I am so pleased that I had Victor and his team do my floors. Victor has developed a great team…skilled, tidy and polite.

Avi HawverLocal Guide · 11 reviewsTotal number of Google reviews Avi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Victor and his team did a fantastic job refinishing the original hardwood floors of our 1915 rowhome! Rates were highly reasonable, coordination was prompt and professional, and the work itself is beautiful. He even replaced a cracked board at no additional cost, using a reclaimed plank from another similar floor to match ours as closely as possible. His team completed over 1000sf of sanding & refinishing in 4 days (including 1 day of dry time in between coats), and Victor worked with me to make sure the schedule allowed plenty of time for the finish to fully cure before our move-in date. (Also, small but cute thing: occasionally Victor’s dad pops in, and he’s just the sweetest guy?? Met him as he was dropping off coffees for the crew — very nice of him — and he was absolutely enamored of the house, kept exclaiming how beautiful it was and congratulating me profusely 😂 Adorable interaction, 10/10) Would absolutely hire VHF again, and will be recommending them to everyone I know who needs new floors!

net net9 reviewsTotal number of Google reviews net has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot express how Grateful I am to God and my sister Laurel for introducing me to Victor. Amazing just don't seem to capture everything wonderful about this man, his work his skills and his humility. I hired him for floors but I received a carpenter that is a light on this earth. thank you Victor for everything. My floors and the work you have done to transform my home is simply Amazing.

April Thomas6 reviewsTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job and were very friendly. I needed some wood replaced and they did not charge me. I highly recommend them.

Freddy Godoy7 reviewsTotal number of Google reviews Freddy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

From start to finish, this company was punctual, courteous, knowledgeable, and diligent. When we pointed out little issues, the company fixed it right away without complaint. The company made sure that we were satisfied.. The work was done efficiently, and the result was fantastic!

Janeen Bervine4 reviewsTotal number of Google reviews Janeen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company is the greatest!! I'm so amazed at the job they did on my floors, looks like a whole new home inside!! The workers did an amazing job and finished the job very quickly!!👏👏🥳

Victor Hardwood Floors on Google Maps →

Business details

  • Address: 8207 Dorcas St, Philadelphia, PA 19152
  • Phone: (610) 755-8589
  • Service area: North Wales, PA