Pest control service · Manville, NJ · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty60−4Momentum penalty0−10Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#67 of 70 bee removal servicesiPosition by Experts Score among all companies we track in this category. · better than 4%
4.8★★★★★1,233 Google reviews · 22 photos
92%five-star reviews
3.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Viking Pest Control 4.8 out of 5 based on 1233 reviews, with the owner responding to 96% of feedback. Customers frequently praise technicians for their punctuality, thoroughness, and professional communication during services for ants, rodents, wasps, and termites. However, a subset of negative reviews cites recurring issues with billing disputes, unauthorized contract terms, and difficulty reaching local offices for scheduling or complaint resolution.
Google rating: 4.8 out of 5 from 1,233 reviews (92% five-star).
Reviews on this page: 1,233 Google reviews (990 with written comments, 1 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 21, 2026.
Service: Bee Removal Service serving Manville, New Jersey.
Data from Google, last updated November 6, 2026.
Score profile vs other bee removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Viking Pest ControlBee Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Viking Pest Control: 73/100 on this factor. Category median: 94.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Viking Pest Control: 59/100 on this factor. Category median: 92.C
59
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Viking Pest Control: 60/100 on this factor. Category median: 97.B
60
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Viking Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Viking Pest Control: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Viking Pest Control: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
1,233 Google reviews we collected
4.8of 5
5 stars1,13692%
4 stars363%
3 stars131%
2 stars91%
1 star393%
Praise vs complaints
Phrases our text analysis found in 990 written reviews
98%praise
Praise1,49898%
Complaints332%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price18%
Reasonable1077%
Overpriced00%
Not sure215%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude58838%
Quality & results37625%
Speed & response23615%
Communication15610%
Would recommend1198%
Price & value302%
Honesty & trust262%
What customers talk about
We read 990 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Frank is knowledgeable, friendly and a hard worker!”
“Technician Greg Walker serviced our company did a great job at it.”
“When someone finally came, he had a terrible attitude and spent more time correcting me than fixing the actual problem.”
“A new ant indoor and outdoor problem was very quickly resolved earlier in the season and has not returned.”
“They'll make an appointment, take your money and then never show up - choose someone else!”
“Alton not only did a great job but explained everything to me and provided some friendly courteous interaction.”
“He sounded so calm & didn’t even apologize for wasting my entire day & not communicating how late he would be.”
“He provided outstanding service and I highly recommend him.”
“I would recommend everyone to find the root cause and solve yourself instead of throwing your hard earned money for temporary fix.”
“They have the most competitive pricing, and the by far the best and most honest service.”
“After paying 65/month for 5+ years they started saying there is a contract baked in annual 10% price increase and started taking silently.”
“My tech today was Anthony A and he was very knowledgeable and seemed genuine caring for my pest concerns.”
“(This was not clear when I signed up for the service, and is a shady business practice.”
People customers mention
Seyed49 reviews
Mercedes36 reviews
Heralall21 reviews
Walker16 reviews
Cesar10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Viking Pest Control for 8 kinds of job. Pick one to see what they paid and said.
MMaharshiLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Using Viking Pest Control was a complete nightmare. Our apartment complex reached out to them for a rat issue in our home. First, the technician no-showed, forcing us to wait another week. When someone finally came, he had a terrible attitude and spent more time correcting me than fixing the actual problem. It ended…
BBobbi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Technician Greg Walker serviced our company did a great job at it. Thank you Viking pest control.
Not sureGeneral pest inspection
EeirLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
After paying 65/month for 5+ years they started saying there is a contract baked in annual 10% price increase and started taking silently.
I reread original contract and there is nothing like that. So total scam.
This for a home with less than 2-3 pavement ant infestations a year. Our neighbors pay 55/month with…
AAnnLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Frank Simon came out today and was the most thorough technician I have had the pleasure to be at my home! Frank is knowledgeable, friendly and a hard worker! Professional all the way. Thanks Frank!
Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
NNikki11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Always a wonderful experience from start to finish with Viking. Technician Joe Vroom was attentive to my ant concerns and very knowledgeable. The sweet woman who answered the phone right when closing, was kind enough to squeeze me in the following day and also was flexible with my time request. I appreciated that…
Ssylvia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Dwayne Mann, first time coming to my home for a quarterly house inspection. He is knowledgeable, professional, and punctual.He provided outstanding service and I highly recommend him.
Using Viking Pest Control was a complete nightmare. Our apartment complex reached out to them for a rat issue in our home. First, the technician no-showed, forcing us to wait another week. When someone finally came, he had a terrible attitude and spent more time correcting me than fixing the actual problem. It ended up taking 3 to 4 months just to get rid of the rats. Very poor service and terrible communication.
Response from the owner · 2 weeks ago
Maharshi, we are really sorry to hear about the issues you experienced with our service and the delay in addressing your problem. This is not the level of service we aim to provide, and we apologize for any inconvenience caused during this process. Your feedback is important to us, so please contact us directly at your earliest convenience so that we can better understand what happened and assist you further. Thank you, Management - [email protected]
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Bobbi Jo Haag3 reviewsiTotal number of Google reviews Bobbi has written across all businesses on Google Maps, not just this one.
After paying 65/month for 5+ years they started saying there is a contract baked in annual 10% price increase and started taking silently.
I reread original contract and there is nothing like that. So total scam.
This for a home with less than 2-3 pavement ant infestations a year. Our neighbors pay 55/month with much larger homes yet we never complained, so sure we were furious about the $70 silent bill increase.
Response from the owner · 3 months ago
We apologize for any frustration this has caused. We are committed to working towards clarity and maintaining fairness in all contract agreements. It would be helpful if we could have a conversation with you about your recent billing experiences to see what can be done to make things right. Please reach out at your convenience. Thank you, Management - [email protected]
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Ann WhalenLocal Guide · 18 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Frank Simon came out today and was the most thorough technician I have had the pleasure to be at my home! Frank is knowledgeable, friendly and a hard worker! Professional all the way. Thanks Frank!
Price assessment: Reasonable price
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, General pest inspection, Bee extermination, Bug & insect extermination
Response from the owner · 5 months ago
Ann, your feedback made our day! We’re thrilled to hear how well Frank Simon took care of you. Thank you for choosing Viking Pest Control - Bridgewater!
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Collin S.Local Guide · 6 reviewsiTotal number of Google reviews Collin has written across all businesses on Google Maps, not just this one.
Had a year contract, they didn’t fix any of the problems I had. Waste of money
Response from the owner · 6 months ago
Collin - we would appreciate the opportunity to make things right for you. If you would consider providing us with some more information about your visit, we have listed our contact information here.
Thank you,
Management - [email protected]
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Nikki Pasquino11 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Always a wonderful experience from start to finish with Viking. Technician Joe Vroom was attentive to my ant concerns and very knowledgeable. The sweet woman who answered the phone right when closing, was kind enough to squeeze me in the following day and also was flexible with my time request. I appreciated that very much!! She was so sweet. Customer service is always impecable.
Response from the owner · 7 months ago
Hi Nikki! We're elated to hear about your wonderful experience with Joe and our team. Thank you for choosing Viking Pest Control!
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sylvia kelly4 reviewsiTotal number of Google reviews sylvia has written across all businesses on Google Maps, not just this one.
Dwayne Mann, first time coming to my home for a quarterly house inspection. He is knowledgeable, professional, and punctual.He provided outstanding service and I highly recommend him.
Response from the owner · 7 months ago
Thank you for sharing your experience, Sylvia. We will pass your appreciation along to Dwayne! Thank you for choosing Viking Pest Control. We hope to see you again.
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SK Mc7 reviewsiTotal number of Google reviews SK has written across all businesses on Google Maps, not just this one.
After repeated visits without results, they “sold” me the smart system . When the tech came to install the technology, I changed my mind & it turned into a regular visit. Nevertheless, they billed me $190 even though it is undisputed that the system was never installed. I was a customer for a solid 7 years and tried to get the charge removed. They refused! Perhaps out of spite for canceling their services. I am a senior. $190 for services not rendered is a lot. They are deplorable!
Response from the owner · 7 months ago
We appreciate your feedback and are truly sorry to hear about the issues you've experienced. It's never our intention to cause any dissatisfaction, especially with long-time customers like yourself. We'd like to investigate this situation further and see how we can assist in resolving it. Please contact us at your earliest convenience.
- Management - [email protected]
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Ashley AsklofLocal Guide · 240 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I just have to say I love working with Vikings specifically because of the technicians. I mean the products are great. they work for me. I'm in a heavily wooded area. I literally live in the woods and barely have any kind of insects, especially this time of the year but Thomas and this time he brought along Nico are absolutely amazing! They're professional, respectful, friendly and Viking makes my time work even when I call them 2 days before they make it work and make it happen for me around my work schedule since I work 60 hours to let someone come in the house. if I need a treatment I can't recommend them highly enough. Tom is my guy and if you need service, especially in the house. Tom and Nico are the ones to ask for!!
Response from the owner · 8 months ago
Hi Ashley, we’re thrilled to hear Thomas and Nico made your experience so seamless and stress-free! Your praise means the world to us and will be shared with them. Thanks for choosing Viking Pest Control!
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zorida brown3 reviewsiTotal number of Google reviews zorida has written across all businesses on Google Maps, not just this one.
Hey, how was pretty disappointed with this company based off of the fact that I told him I just wanted to just focus on the mice rodent in the home I only had a few and when they came to the location immediately, they tried to put me into a long-term contract that I never signed up for Then only came out to my house one time to set up all the traps in the three month process I try to make an appointment for them to come back. They did the outside of the property to close it. They did not seal off anything plus the workers of the company for a very lazy they were not really trying to do an extermination to get rid of anything I feel like they basically just want you to get locked in to the long term contract more than really finally how to focus on the mice and getting rid of the mice if you want so this Vikings, I'll give it the lowest score that it deserved because they did not help to reduce or remove any of the mice rodent that was happening so When I told them, are they gonna come back to come and pick up the traps if they laugh they told me it's personally mines. I don't even know where they even place the traps, so definitely give them a low score.
Response from the owner · 9 months ago
Zorida, I'm really sorry for any confusion regarding our service terms and the outcome of your pest control visit. It's certainly not our intention to leave problems unresolved or miscommunicate what we offer. I would like to personally discuss this with you so that we can find a solution together. Please give us a call when convenient, as it is important to us that we make things right for you.
Thank you,
Management - [email protected]
