Real estate agency · Waterloo, IA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 68 real estate developersiPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★148 Google reviews · 24 photos
98%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Vine Valley Real Estate 4.9 out of 5 stars based on 148 reviews, with the owner responding to 58% of them. Customers frequently praise the agency for its professionalism, punctuality, and clear communication during both buying and selling transactions. Agents are described as knowledgeable about the local market, patient with first-time buyers, and responsive to client questions. One low-star review criticizes the firm for failing to verify the integrity of clients and their work during transactions.
Google rating: 4.9 out of 5 from 148 reviews (98% five-star).
Reviews on this page: 149 Google reviews (117 with written comments, 6 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: October 16, 2026.
Service: Real Estate Developer serving Waterloo, Iowa.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Vine Valley Real EstateReal Estate Developers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vine Valley Real Estate: 93/100 on this factor. Category median: 99.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vine Valley Real Estate: 86/100 on this factor. Category median: 98.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vine Valley Real Estate: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vine Valley Real Estate: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vine Valley Real Estate: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vine Valley Real Estate: 62/100 on this factor. Category median: 43.B
62
Bar = this company · dark tick = category median.
Star ratings
149 Google reviews we collected
4.9of 5
5 stars14698%
4 stars00%
3 stars00%
2 stars21%
1 star11%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
98%praise
Praise18598%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5931%
Would recommend4323%
Quality & results2815%
Speed & response2614%
Communication1810%
Honesty & trust105%
Price & value53%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff who assisted me were very helpful and kind.”
“Highly recommended to anyone who needs to sell or buy a house!”
“Cannot recommend Zak Jenn enough!”
“Working with Emsad and Edita and their entire staff was an exceptional experience from start to finish.”
“…would recommend her to anyone she showed me many properties and in a timely manner and was very patient with my self and my husband I would do it all…”
“She was always available to answer our questions, explain everything clearly, and make sure we felt comfortable every step of the way.”
“It was clear that they genuinely cared about us and achieving the best possible outcome.”
“I purchased my first home through these guys and need I say it was worth it , my agent was Kayla Ventura she did a wonderful job with giving all the i…”
People customers mention
Emsad14 reviews
Edita9 reviews
Selvedina8 reviews
Jorgensen6 reviews
Kelsey6 reviews
Taylor5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSonia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Mui bien la capacidad de Las personas que me atendieron fueron mui amables les agradezco mucho por haberme ampollado en este trámite tan importante para mí gracias Elvia Macias Barrera mi familia y yo le agradecemos mucho por todo muchas gracias …
PPatty1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Estamos muy agradecidos primeramente con Dios y luego con Elvia Macías ya que ella fue nuestra realtor y nos ayudó a poder encontrar un buen hogar para nuestra familia, un lugar acogedor y donde se siente el calor de una verdadera familia ❤️
Elvia es una excelente persona con los clientes, siendo nuestra primera vez…
PPhilecia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My First Homebuyers experience with Elvia Macias was Very Professional and I would recommend her to anyone she showed me many properties and in a timely manner and was very patient with my self and my husband I would do it all over again but unfortunately I have found my Dream Home Thank You so Much Elvia❤️
ZZerina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Selvedina was absolutely amazing throughout the entire process of buying our new home! She was always available to answer our questions, explain everything clearly, and make sure we felt comfortable every step of the way. She was patient, knowledgeable, responsive, and truly had our best interests in mind.
Buying a…
DDylan12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Zak is an excellent realtor. I live across the country so he took the time to educate me on the market, stayed by my side in negotiating and he was very responsive and friendly. A really good guy to work with.
MMonica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience with Emsad and his team. He works incredibly to find you a home that’s right for you.
Mui bien la capacidad de Las personas que me atendieron fueron mui amables les agradezco mucho por haberme ampollado en este trámite tan importante para mí gracias Elvia Macias Barrera mi familia y yo le agradecemos mucho por todo muchas gracias …
Property types: Houses
P
Patty Púbil1 reviewiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Estamos muy agradecidos primeramente con Dios y luego con Elvia Macías ya que ella fue nuestra realtor y nos ayudó a poder encontrar un buen hogar para nuestra familia, un lugar acogedor y donde se siente el calor de una verdadera familia ❤️
Elvia es una excelente persona con los clientes, siendo nuestra primera vez teníamos muchas preguntas y ella fue muy amable y paciente con nosotros, la verdad fue de mucha ayuda para comprar nuestra primera casa 🏠
Super recomendada a quien necesite vender o comprar una casa! ❤️
Property types: Houses
M
Mali Samkin6 reviewsiTotal number of Google reviews Mali has written across all businesses on Google Maps, not just this one.
My First Homebuyers experience with Elvia Macias was Very Professional and I would recommend her to anyone she showed me many properties and in a timely manner and was very patient with my self and my husband I would do it all over again but unfortunately I have found my Dream Home Thank You so Much Elvia❤️
Z
Zerina Becirevic2 reviewsiTotal number of Google reviews Zerina has written across all businesses on Google Maps, not just this one.
Selvedina was absolutely amazing throughout the entire process of buying our new home! She was always available to answer our questions, explain everything clearly, and make sure we felt comfortable every step of the way. She was patient, knowledgeable, responsive, and truly had our best interests in mind.
Buying a home can be stressful, but Selvedina made the process feel so much easier and smoother. We are so thankful for all of her hard work, guidance, and support in helping our family find the perfect home. We would absolutely recommend her to anyone looking to buy or sell!
Property types: Houses
D
Dylan Anderson12 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Zak is an excellent realtor. I live across the country so he took the time to educate me on the market, stayed by my side in negotiating and he was very responsive and friendly. A really good guy to work with.
Property types: Houses
M
Monica Ploetzke1 reviewiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
From helping introduce us to town on our first visit to Iowa to closing on an awesome home for our family, Emsad was a great agent. He is easy to communicate with, available, and makes the process easy. Thanks for everything!
B
Becky2 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Working with Emsad and Edita and their entire staff was an exceptional experience from start to finish. Their professionalism, hard work, attention to detail, and dedication made the entire remodel and selling process smooth and stress-free.
They kept us informed each step of the way, answered questions promptly, and handled every detail with care and expertise. It was clear that they genuinely cared about us and achieving the best possible outcome. Grateful for their knowledge, strong work ethic and commitment to customer service, our home sold successfully. We couldn’t be happier with the experience and highly recommend this team to anyone looking to buy or sell a home. Thank you for going above and beyond Emsad, we truly appreciate you and everything you did!
L
Laura Sires4 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
I worked with Selvedina and had an amazing experience. She is knowledgeable, professional, and very thoughtful. She focused on what was important to me and my family and kept it front and center. She is extremely responsive and always very helpful. She never made me feel like any of my questions were silly or a bother. I truly appreciate her help.