Mary Kraut2 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLooks like a new floor! Sorry I waited so long to call them.
VIP TILE & GROUT CLEANING
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%81+21.1Value 15%51+7.8Craft & service penalty48−5.2Experts Score= 75Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 77 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 26%
4.8 ★★★★★ 33 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Sep 2026latest review
VIP TILE & GROUT CLEANING at a glance
Google reviewers rate VIP Tile & Grout Cleaning 4.8 out of 5 based on 33 reviews, with the owner responding to 12% of them. Customers frequently praise the team’s punctuality, professional communication, and fair pricing for services like tile cleaning, grout restoration, and stone polishing. Positive feedback often highlights the dramatic improvement in floor appearance and the staff’s knowledge of natural stone. However, low-star reviews indicate a recurring issue where technicians arrived significantly late or failed to show up for scheduled appointments without prior notice.
- Google rating: 4.8 out of 5 from 33 reviews (94% five-star).
- Reviews on this page: 33 Google reviews (31 with written comments, 1 with photos).
- Owner responses: the business replied to 12% of reviews.
- Most recent review: September 2, 2026.
- Service: Ironing Service serving Saratoga, California.
Data from Google, last updated November 12, 2026.
Score profile vs other ironing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.VIP TILE & GROUT CLEANING: 87/100 on this factor. Category median: 87.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.VIP TILE & GROUT CLEANING: 81/100 on this factor. Category median: 83.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.VIP TILE & GROUT CLEANING: 48/100 on this factor. Category median: 98.C
48
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.VIP TILE & GROUT CLEANING: 51/100 on this factor. Category median: 98.C
51
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.VIP TILE & GROUT CLEANING: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
- 5 stars3194%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star26%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
- Praise7696%
- Complaints34%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1823%
- Quality & results1722%
- Would recommend1519%
- Speed & response1418%
- Price & value79%
- Communication56%
- Honesty & trust34%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their team was professional, punctual, and knowledgeable.”
“VIP Tile & Grout exceeded my expectations from start to finish.”
“I highly recommend VIP Tile & Grout and I will absolutely be using them again in the future!”
“Tony and his guys showed up prepared, on time, and had such great customer service.”
“Great service and nice person with reasonable price.”
“They took the time to explain the process, answer all of my questions, and made sure I was comfortable before beginning the work.”
“I’d highly recommend their service to anyone looking for quality tile restoration and reliable workmanship.”
People customers mention
- Tony 10 reviews
- David 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired VIP TILE & GROUT CLEANING for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
Brianna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
VIP Tile & Grout exceeded my expectations from start to finish. Their team was professional, punctual, and knowledgeable. They took the time to explain the process, answer all of my questions, and made sure I was comfortable before beginning the work. The results were amazing. My tile and grout look like they were…
Selena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
If you have tile anywhere in your home, you have to call Tony and his guys! For years I could never throughly clean the grout or the tile in my kitchen so I figured why not try out a tile cleaning business? Tony and his guys showed up prepared, on time, and had such great customer service. Within less than a few…
Early1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Tony is professional and friendly. He was on time, prepared and left my tile looking like new again. He exceeded my expectations. I will definitely be a repeat customer. I highly recommend his services.
Valentina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Just recently I had my tile and grout professionally cleaned by Amin and I could not be happier , the results were amazing. He was punctual, professional and paid great attention to detail. My floors look brand new and the grout lines are noticeably brighter and cleaner !
NatalieLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Tony was very responsive to my texts and provided his services on short notice (less than 48 hours). He did the tile and grout cleaning for my shower, and I’m so grateful it now looks brand new! I needed to wait for the shower to completely dry before Tony could service it. Then, I had to wait 24 hours after cleaning before I could use the shower again.
MEHDI3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Tony did an excellent work for restoration of 2 bathrooms grouting and caulking. Great service and nice person with reasonable price.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Deep clean | 2 | $257–$477 |
| Cleaning | 2 | $114–$340 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 33 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Brianna Chloupek1 reviewTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVIP Tile & Grout exceeded my expectations from start to finish. Their team was professional, punctual, and knowledgeable. They took the time to explain the process, answer all of my questions, and made sure I was comfortable before beginning the work. The results were amazing. My tile and grout look like they were just installed! Years of dirt and wear were gone. I was especially impressed by their attention to detail and the care they took while working in my home. They made sure to protect surrounding areas and left no mess. I highly recommend VIP Tile & Grout and I will absolutely be using them again in the future!
Selena Chambers1 reviewTotal number of Google reviews Selena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you have tile anywhere in your home, you have to call Tony and his guys! For years I could never throughly clean the grout or the tile in my kitchen so I figured why not try out a tile cleaning business? Tony and his guys showed up prepared, on time, and had such great customer service. Within less than a few hours my kitchen tile looked brand new. Never could I have gotten it to look this way. Great company and great results! If any tile or grout in your home is in need of a refresh, Tony and his crew are the way to go!
Early Santos1 reviewTotal number of Google reviews Early has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTony is professional and friendly. He was on time, prepared and left my tile looking like new again. He exceeded my expectations. I will definitely be a repeat customer. I highly recommend his services.
Valentina Rivas2 reviewsTotal number of Google reviews Valentina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust recently I had my tile and grout professionally cleaned by Amin and I could not be happier , the results were amazing. He was punctual, professional and paid great attention to detail. My floors look brand new and the grout lines are noticeably brighter and cleaner !
Natalie YehLocal Guide · 69 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTony was very responsive to my texts and provided his services on short notice (less than 48 hours). He did the tile and grout cleaning for my shower, and I’m so grateful it now looks brand new! I needed to wait for the shower to completely dry before Tony could service it. Then, I had to wait 24 hours after cleaning before I could use the shower again.
Response from the owner · 6 months ago
Thank you for trusting us with your project and kind words it means a lot to us
MEHDI SAJEDI3 reviewsTotal number of Google reviews MEHDI has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTony did an excellent work for restoration of 2 bathrooms grouting and caulking. Great service and nice person with reasonable price.
Response from the owner · 8 months ago
Thank you for using our services
Carrie Garibotti3 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely incredible work!! Thorough with such attention to detail and professional. I wish I had used these guys sooner!
Soumya Dasari2 reviewsTotal number of Google reviews Soumya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe recently had our tiles restored by Josh and Tony, and they did an excellent job! They were professional, on time, and paid great attention to detail throughout the process. The tiles look brand new again, and the whole experience was smooth from start to finish. I’d highly recommend their service to anyone looking for quality tile restoration and reliable workmanship.
Abel Farakesh4 reviewsTotal number of Google reviews Abel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI hired this outfit to fix major damage to my marble floors and counters that my house cleaners caused by using the wrong products on my floors. Tony and David came to our home assessed the damages and assured us they can fix the problems. They were cheaper than other outfits by about 15-30 % and it took them 2 full days to complete the scope of work. Very professional guys. They were very clean working took extra caution with our home. Definitely recommend these guys for your tile grout and stone needs
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Deep clean, Service not listed
Business details
- Address: 14530 Quito Rd, Saratoga, CA 95070
- Phone: (408) 857-0791
- Website: viptilegrout.com
- Service area: Saratoga, CA