Home health care service · Eugene, OR · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%45+12.7Replies to reviews 8%100+8.2Momentum penalty64−3.6Experts Score= 61Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#87 of 107 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 19%
4.8★★★★★73 Google reviews · 10 photos
88%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Visiting Angels Senior Home Care in Eugene, Oregon, 4.8 out of 5 based on 73 reviews, noting the owner responds to all feedback. Clients frequently highlight the agency's flexibility with scheduling changes, professional communication, and compassionate caregivers who assist with companionship, errands, and medical support. While most praise the responsive office staff and reasonable pricing, a minority of low-star reviews criticize the company for dishonesty regarding last-minute shift cancellations and rude office behavior.
Google rating: 4.8 out of 5 from 73 reviews (88% five-star).
Reviews on this page: 73 Google reviews (46 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 22, 2026.
Service: Senior Care Service serving Eugene, Oregon.
Data from Google, last updated November 1, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
This companySenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Visiting Angels Senior Home Care: 68/100 on this factor. Category median: 82.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Visiting Angels Senior Home Care: 45/100 on this factor. Category median: 76.C
45
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Visiting Angels Senior Home Care: 64/100 on this factor. Category median: 100.B
64
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Visiting Angels Senior Home Care: 100/100 on this factor. Category median: 58.A
100
Bar = this company · dark tick = category median.
Star ratings
73 Google reviews we collected
4.8of 5
5 stars6488%
4 stars68%
3 stars00%
2 stars00%
1 star34%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
93%praise
Praise6293%
Complaints57%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2436%
Would recommend1015%
Honesty & trust913%
Speed & response812%
Quality & results710%
Communication710%
Price & value23%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Visiting Angels has been an outstanding partner in caring for my mother.”
“The office staff can be rude, and it honestly feels like they hold grudges against clients or families who call too often with concerns.”
“We are so very grateful and highly recommend Visiting Angels.”
“Their team has consistently demonstrated professionalism, reliability, and genuine compassion.”
“And their office team has been incredibly responsive and easy to work with, which also adds for creating peace of mind.”
“…e for various reasons on one of your assigned day, and overall high quality service.…”
“My first call to them was a wonderful chat with Laura, who explained how everything works and set me up with an assessment with Rebecca!”
“Your services are worth every penny, and I will add that the services provided are not expensive at all.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRobbLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This group is nothing shy of a miracle. At a time when life challenges seem to be omnipresent, visits from Angels are a Godsend.
MMatthew7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Visiting Angels has been an outstanding partner in caring for my mother. Their team has consistently demonstrated professionalism, reliability, and genuine compassion. Knowing that my mom is in capable and caring hands has provided tremendous peace of mind.
The caregivers have been dependable, attentive, patient,…
JJoeLocal Guide · 84 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
They have been great and very flexible with the changing needs. We needed them more often after a medical event and slowly tapering off and they are great with my Dad and the changing schedule of less and less visits.
AAndrew6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Our family has seen first hand the consistent care that Visiting Angels provides for their clients. Truly a blessing to know that they will always be able to provide support for the ones you love, whether the need is big or small.
OOregonLocal Guide · 71 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The people you need and can trust when you need care in critical moments of life! Highly recommend if you need care for a loved one. Joshua worked with a dear friend to evaluate and connect care for his parents.
DDebi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
From the moment we reached out to Visiting Angels to inquire about help with our mom, we have felt more hope than ever. Every encounter has been professional, compassionate, kind and supportive. Helping us navigate this difficult time by sending the most perfect match as a caregiver for our mom is just beyond…
I’m extremely disappointed with Visiting Angels. I’ve personally caught them lying to my loved ones about multiple things, especially regarding last-minute shift cancellations. They don’t keep clients properly informed and seem more focused on covering themselves so they don’t look bad rather than being honest and transparent.
I’ve also spoken to several friends who have had similar experiences, so this doesn’t seem like a one-time issue. The office staff can be rude, and it honestly feels like they hold grudges against clients or families who call too often with concerns.
I tried multiple times to update my mother’s information on file, and after speaking directly with a young woman in the scheduling department, the changes were never even added. That level of disorganization is unacceptable when you’re dealing with people’s care.
The quality of caregivers has also been extremely inconsistent. Some caregivers we’ve had in the past couldn’t properly follow directions, didn’t wash dishes correctly, spent most of their time on their phones, and did the bare minimum. It feels like they hire whoever they can find without proper screening or training.
They also enforce a lot of unnecessary rules that make no sense considering families are paying a lot of money for these services. Overall, this experience has been frustrating and disappointing.
Response from the owner · 3 months ago
May,
We appreciate your review and are truly disappointed that this was your experience with us and our services. We are by no means perfect and will never claim to be.
We believe in serving our clients and their families with a "Profoundly Remarkable Experience!" as our highest mission!
We would love to speak with you about your concerns.
Please reach out to our Marketing Director, Joshua, to discuss.
R
Robb EvansLocal Guide · 14 reviewsiTotal number of Google reviews Robb has written across all businesses on Google Maps, not just this one.
This group is nothing shy of a miracle. At a time when life challenges seem to be omnipresent, visits from Angels are a Godsend.
Response from the owner · 5 months ago
Robb,
Thank you for the great 5-star review! Reminders like this help us stay focused on delivering a "Profoundly Remarkable Experience!"
Blessings - VA Eugene Team
M
Matthew Classen7 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Visiting Angels has been an outstanding partner in caring for my mother. Their team has consistently demonstrated professionalism, reliability, and genuine compassion. Knowing that my mom is in capable and caring hands has provided tremendous peace of mind.
The caregivers have been dependable, attentive, patient, resilient and kind. And their office team has been incredibly responsive and easy to work with, which also adds for creating peace of mind. Visiting Angels approaches caregiving as a true partnership, and that commitment shows in every interaction.
I am deeply grateful for the role they have played in supporting my mother and our family. I would confidently recommend Visiting Angels to anyone seeking high quality, compassionate in home care.
Thank you Visiting Angels!
Response from the owner · 9 months ago
Matthew,
We truly value your review and are grateful to hear how our services have impacted you and your Mom's lives. We strive to provide the best care and offer the peace of mind you mentioned.
Thank you for trusting us!
Blessings - VA Eugene Team
J
Joe & Rex Benson & RodriguezLocal Guide · 84 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
They have been great and very flexible with the changing needs. We needed them more often after a medical event and slowly tapering off and they are great with my Dad and the changing schedule of less and less visits.
Response from the owner · 10 months ago
Thank you for trusting us and for allowing us to provide your loved one with the care and dignity they deserve! We are truly honored to be of service.
Blessings - VA Eugene Team
A
Andrew Brown6 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Our family has seen first hand the consistent care that Visiting Angels provides for their clients. Truly a blessing to know that they will always be able to provide support for the ones you love, whether the need is big or small.
Response from the owner · 11 months ago
Andrew,
Thank you for the awesome review! We are pleased to provide exceptional care for your loved ones and leave a lasting impact. It is truly our honor to serve.
Blessings - VA Eugene Team
O
Oregon AliveLocal Guide · 71 reviewsiTotal number of Google reviews Oregon has written across all businesses on Google Maps, not just this one.
The people you need and can trust when you need care in critical moments of life! Highly recommend if you need care for a loved one. Joshua worked with a dear friend to evaluate and connect care for his parents.
Response from the owner · a year ago
Oregon Alive,
Thank you for the kind review! We work really hard to provide the best experience for all of our clients and caregivers.
D
Debi Bone6 reviewsiTotal number of Google reviews Debi has written across all businesses on Google Maps, not just this one.
From the moment we reached out to Visiting Angels to inquire about help with our mom, we have felt more hope than ever. Every encounter has been professional, compassionate, kind and supportive. Helping us navigate this difficult time by sending the most perfect match as a caregiver for our mom is just beyond what we could have imagined. We are so very grateful and highly recommend Visiting Angels. Thank you.
Response from the owner · a year ago
Debi,
We are so pleased to be a source of relief in this difficult time. Thank you for trusting us with your mom and reminding us how important the services are that we provide. We truly appreciate the feedback and are always here should you need anymore support! Blessings.
E
Elena Foley2 reviewsiTotal number of Google reviews Elena has written across all businesses on Google Maps, not just this one.
As a Housing & Care Advisor with 1st CHOICE Advisory Services, I have the privilege of working with many home care providers, and Visiting Angels truly stands out. Their compassionate team goes above and beyond to ensure seniors receive the support they need. I especially appreciate their "Say yes" approach—always finding ways to accommodate and serve their clients with care and dedication. It’s reassuring to know there are people out there who genuinely prioritize the well-being of seniors. Highly recommend Visiting Angels to any family in need of quality in-home care!
Response from the owner · a year ago
Elena,
Thank you for the kind review. We feel fortunate to have great referral partners like you who help us serve our communities. It is because of partners like you who are committed to serving Seniors that we can provide the best care at the most challenging times! Blessings to you.
S
Storm KennedyLocal Guide · 13 reviewsiTotal number of Google reviews Storm has written across all businesses on Google Maps, not just this one.
I am so grateful to Joshua Gillock, the marketing director for Visiting Angels here in Eugene. Joshua has been sharing with us, at the Eugene and Springfield Chamber of Commerce greeters gatherings, all about Visiting Angels and I knew just who to call when my mom needed help. Thank you, Joshua for connecting me with Laura.
My first call to them was a wonderful chat with Laura, who explained how everything works and set me up with an assessment with Rebecca!
I knew within 10 minutes of speaking with Rebecca that Visiting Angels would be just perfect for my mom’s needs. I felt comfortable that she would be in great hands when we couldn’t be
there. With gratitude, Storm
Response from the owner · a year ago
Storm,
Thank you for the insightful review! We are so glad that all of your encounters with our staff have brought you peace and comfort, having us care for your Mom. We strive to provide a profoundly remarkable experience and will do everything to continue that for you and your Mom. Blessings to you all!
P
Patricia Best4 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I am giving Visiting Angels in Eugene, OR 5 stars. Laura the intake employee was our first contact. Laura was thoughtful and a delight to meet and we felt she listened to all our questions and really made us comfortable in bringing in an “Angel” for our 95 year Mom. It was great to have a service that employs a lot of potential care givers. The first Angel wasn’t an exact fit (nice and conscientious), but we ended up with Sadie who was extremely nice and a perfect fit! I loved the easy communication, easy cancellation process if you need to not have service for various reasons on one of your assigned day, and overall high quality service. Our Mom is now going to assisted living due to more care needed, but for anyone considering in home visits, this is amazing and I highly recommend Eugene’s Visiting Angels.
Response from the owner · a year ago
Patricia,
Thank you for the kind review. We are so pleased to hear that we lived up to our mission of “providing a profoundly remarkable experience!” We feel it is a huge blessing to serve seniors in our community.
